Airport Auto Center

RE: [redacted] Response complete and faxed Saturday February 21st 2015Revdex.com complaint ID# [redacted] To Whom it may concern, Every vehicle that we sell is covered through the selling dealer for days OR miles arfter the date of purchase for engine and transmissionAs the customer stated, two months had passed when she had a problem with the thermostat housingThe customer purchased a warranty, but the warranty company did not cover the claim because when the part went out, the customer continued to drive the vehicle and it could have caused more damageThe customer came in to the dealership and told us about her problem, Airport Auto Center went above and beyond and re-opened a claim to fight the insurance company, which cost quite a bit of timeThe warranty company again would not cover the previous claim because the part that malfuctioned was a wear and tear part, and after driving over a few thousand miles, the customer drove the vehicle to get it repaired instead of having it towedThis problem is the owner of the vehicles responsibility because she was driving the vehicleAs stated before the customer was well beyond the day or mile implied warranty, we will do the best we can to assist her in finding an engine, but the cost will be the responsibility of the customerMaybe the customer should pursue the warranty company that is not covering the claimRegards, Airport Auto Center

Airport Auto Center: Revdex.com Dispute # [redacted] Response date: 1.2/13/This particular customer was not approved by herself on a vehicle due to lack of employmentThis customer had a co-signer with her who was able to make this loan workBoth customers came in late (past closing time), when they were trying to purchase the vehicleThe bank was closed, so we agreed that if they put the required down payment down that night and proved that they had insurance, they could take the vehicle overnight to be sure it was good, and that would give us time in the morning to be sure that the stipulations required by the bank were accepted for the approvalThe following day, the customers were supposed to be here by pm at the latestThe customer who is filing the complaint was the only one that showed up and she showed up after pmThe co-signer had not heard from her all day, at that point he said he was not willing to co-signSince he was the only person with a job we could not do the dealIn the overnight agreement, it states that the customer may have to pay for cleaning or damage to the vehicle if there is anyHer children broke a visor and we had to pay $to detail it againThis cost was not charged to herShe received a full refundWe gave her over an hour to get a ride home, and offered for her to wait inside with her kids because it was coldShe refused and would not get out of the vehicle that did not belong to herIt got to the point where we almost had to call the police to remove herAgain, If a customer does not have a job, they cannot be approved for financingThe customer's uncle paid the down payment over the phone, he was reimbursed in full, he never authorized us to give her the moneyThat is why we did not give her cash back for the down payment Daniel F*, Owner Airport Auto Center

11/08/
Revdex.com RESPONSE *** ***
ID: ***
As previously stated in our last response, we set appointments for the customer and the customer failed to show (two) times, a few days later he put the keys to the vehicle in front of the sales rep and stated "I'll take the repo"We typically Charge for missed appointments but in this case we did not because the customer stated he was in class (school) and could not make itAirport Auto Center would like to ask the customer to give us the opportunity to look at the potential issue if there is oneThe vehicle is currently at the lot, We give our customers a day, mile implied WarrantyThis warranty is state law and as the customer stated, the issue began (one) month after purchaseWe would still be willing to look at the vehicle to make sure it does not have an underlying issueWe ask that the customer keep his end of the contract and pay the past due amount that was promised by the customer in the initial contractThis particular vehicle is front wheel drive and does not have a transfer case, I believe that the customer should give us the opportunity to look at the problem, if a repair is needed we can discuss further on how to handle itContracts were signed by the customer stating he would pay all payments as well as the remaining down payment that has not been madeThe customer also signed the Implied Warranty statement (The day mile implied warranty)It had been over days since a payment has been received on this accountWe will wait another days or until November for the customer to replyAfter the days the vehicle will be sent to auction and re-soldAny moneys over the amount owed on the vehicle; if any, will be refunded to the customer
*** ***
Owner / Operator

Complaint: ***
I am rejecting this response because: First of all, I do not work for Amazon and you can call ask if I was ever an employee at their companyAs far as the insurance, the day of they took my car it had full coverage insurance on the vehicle which they tried to lie and say they never received anything from the insurance agent *** the tow lady said herself she couldn't legally repo my vehicle because it was "up to date on everythingAlso, she stated she'll be suing for lying about the reason why they wanted her to tow my carI have messages proving everything I'm sayingthe only reason he wanted my car was because he wanted the insurance check friom the claim I filed against another partyI was never receiving a check! Farmers was assigning the repair shop if my choice the jobI've noticed you didn't say anything about that l! He also, sent my mom a text messages saying if I want my car back I will have to give him the checkNot only will I continue to go forward with the fact you took my car for the wrong reason but I will also, go forward for putting my child in dangerAs far as the brakes I have a copy of the estimate I got from JUST BRAKE that was located in ROUND ROCKThe I needed brakes and rotors for my front and back tires the day after I purchased the car.
Regards,
*** ***

Hello, My name is *** ***I am the owner of Airport Auto Center and the person who dealt directly with *** ***.She started financing a Honda Accord on 3/4/2017*** signed multiple contracts including ones promising to keep full coverage insurance on the
vehicle at all times and to only use the vehicle for personal use, and not for any commercial servicesThe official reason for repossession was multiple losses of insurance coverage on the Honda AccordIt was the 3rd violation of not keeping insurance coverage on the vehicle that forced us to make the decision to repossess As far as the issue *** *** has brought up with the car brakes.The brakes along with all other mechanical parts were inspected to be fine before her purchase of the Accord *** violated her contract by using the vehicle for Amazon delivery services which wore down the brakes in a very short timeThrough about months, *** accumulated over 20,miles on the vehicleThat is about double the yearly average in just a quarter of a year Airport Auto Center does not believe there is any validity to any of the claims made by Shadraniqua ***We request that any claims or comments made by her not appear on anything used to evaluate or review our business whether private or for public use

RE: [redacted]Response complete and faxed Saturday February 21st 2015Revdex.com complaint ID#[redacted]To Whom it may concern, Every vehicle that we sell is covered through the selling dealer for 15 days OR 500 miles arfter the date of purchase for engine and transmission. As the customer stated, two...

months had passed when she had a problem with the thermostat housing. The customer purchased a warranty, but the warranty company did not cover the claim because when the part went out, the customer continued to drive the vehicle and it could have caused more damage. The customer came in to the dealership and told us about her problem, Airport Auto Center went above and beyond and re-opened a claim to fight the insurance company, which cost quite a bit of time. The warranty company again would not cover the previous claim because the part that malfuctioned was a wear and tear part, and after driving over a few thousand miles, the customer drove the vehicle to get it repaired instead of having it towed. This problem is the owner of the vehicles responsibility because she was driving the vehicle. As stated before the customer was well beyond the 15 day or 500 mile implied warranty, we will do the best we can to assist her in finding an engine, but the cost will be the responsibility of the customer. Maybe the customer should pursue the warranty company that is not covering the claim. Regards, Airport Auto Center

Airport Auto Center: Revdex.com Dispute # [redacted] Response date: 1.2/13/2017 This particular customer was not approved by herself on a vehicle due to lack of employment. This customer had a co-signer with her who was able to make this loan work. Both customers came in late (past closing time), when they...

were trying to purchase the vehicle. The bank was closed, so we agreed that if they put the required down payment down that night and proved that they had insurance, they could take the vehicle overnight to be sure it was good, and that would give us time in the morning to be sure that the stipulations required by the bank were accepted for the approval. The following day, the customers were supposed to be here by 1 pm at the latest. The customer who is filing the complaint was the only one that showed up and she showed up after 4 pm. The co-signer had not heard from her all day, at that point he said he was not willing to co-sign. Since he was the only person with a job we could not do the deal. In the overnight agreement, it states that the customer may have to pay for cleaning or damage to the vehicle if there is any. Her children broke a visor and we had to pay $120 to detail it again. This cost was not charged to her. She received a full refund. We gave her over an hour to get a ride home, and offered for her to wait inside with her kids because it was cold. She refused and would not get out of the vehicle that did not belong to her. It got to the point where we almost had to call the police to remove her. Again, If a customer does not have a job, they cannot be approved for financing. The customer's uncle paid the down payment over the phone, he was reimbursed in full, he never authorized us to give her the money. That is why we did not give her cash back for the down payment.  Daniel F[redacted], Owner Airport Auto Center

Revdex.com NEW MEXICO
COMPLAINT ID # [redacted]
RESPONSE: From [redacted] Owner/ Operator
[redacted] came in two months ago in search of a vehicle. He stated he had $1500.00 down. We 
were able-to offer him 2 vehicles at that time. He had told us that he was not interested in...

either 
vehicle at that time. About 3 weeks later the customer came in to see if we still had the vehicle that we 
had offered him from before but those had been sold. The customer saw a couple vehicles on the back 
line he was interested in. We were able to get him into a [redacted] Focus with $2000 down. He test drove 
the vehicle before the vehicle was pre sale inspected and said he liked it. We told him that we could not 
sell him that vehicle yet because it had not yet been inspected but he insisted he needed a vehicle that  
day. We asked him to give us some time to see what we needed to do to get it ready. We found that 
the vehicle needed an oil change, transmission flush, and spark plugs. After checking it in, the customer 
had a second chance to test drive it to make sure it would work for him. Again, we had him approved 
with $2000.00 down but he only had $1500.00 down so we allowed him to take the vehicle and pay the 
remainder of the down payment over the next 30 days and his first payment would not be due for 45 
days. Please understand we had to keep his payments low because of his light income to keep his 
payments low.
 One week after purchase the customer noticed that the breaks were "squeaking", so we scheduled an 
appointment for him. His failed to show up on the first appointment so we called him to re-schedule. 
At that time we noticed nothing wrong with the breaks but he wanted them repaired. We replaced the 
breaks. Two weeks later he said that the vehicle was making a noise in the engine. We scheduled 
another appointment and found no odd noise from the engine.
 He called a week later and said that it was making the same noise and he just wanted to trade it in so 
we scheduled another appointment. He did not come in for the appointment, then a few days later he 
called a manager and said that he just wanted to trade it in for something else. The manager asked him 
if a check engine light was on and he said no, he felt it was not "good enough" for him and he just 
wanted something else. The manager told him that he could not just trade it in and that the remainder 
of his down payment was due, (it was due on the 17th of October so it was past due).
On the 22nd of October, the customer brought his keys in to the front office and put them on the desk in  
front of a sales representative and said "I'll Take the Repo".
We have still not received the remainder of his down payment, and upon inspection the car had been 
driven over 600 miles and smelled like smoke. Both the smell of smoke in a vehicle and the miles that 
were put on it devalued the vehicle.
 Since the customer returned the vehicle in decent condition, Airport Auto Center will not report it as a 
Repossession to his credit. With the miles that were put of the vehicle and the smoke smell we cannot 
refund any money. If the customer would have let us talk to him instead of leave, we could have 
figured something out. We will always work with customers if there is a problem with their vehicle.

Revdex.com ComplaintRE: [redacted]Airport Auto CenterRevdex.com ID: [redacted]New Mexico State law states that the selling dealership should cover the vehicle for repairs like this for15 days or 500 miles. Since the customer had the vehicle for two months prior to the need of repair, itWill not be covered by...

Airport Auto Center. At this time, the customer owes Airport Auto Center$400.00 for the remainder of a down payment.At the time of sell, prior to customer agreeing to the terms and payment, this customer was offered aWarranty, which she declined. The other issue we had was the customer called and said that someone else had worked on her vehicleTwo or three days prior to her calling us. We offered to repair the vehicle at a discount if she could get itTo us, but the customer refused.We will be happy to take care of this issue for her, but the repair bill must be paid along with the moneythat Miss [redacted] still owes us for down payment. We will be happy to get whatever part it needs to herat our cost, and $60.00 per hour labor (our normal rate is $75.00). Considering she had the vehicle wellover the 15 days and drove the vehicle well over the 500 miles we feel that this is very fair.We abide by the laws of implied warranty’s and ask the customer to do the same.Airport Auto Center will also be willing to sell the customer and extended warranty, we normally chargea $100 fee to inspect the vehicle for the warranty company to insure no fraud is taking place, but wewill cut that inspection fee in half for her at $50.00. Also, in the contract that the customer signed, itreads that the purchasing customer is solely responsible for transporting the vehicle here and havingtransportation while the repair is taking place. So, Airport Auto Center will not be able to provide, orreimburse the customer for any tow bills or rental vehicle fees.Dan F[redacted] Owner / Operator Airport Auto Center6/3/2017

Complaint: [redacted]
I am rejecting this response because:
To whom it may concern:
I [redacted] purchased a car from airport auto center w/o it being fully checked in I knew this as well as the salesman did. We discussed that airport auto_center would make the repairs so it would be running well for me. At first I came the next day to fix the truck for it lock in the back would not stay closed ,so they drilled it out and said come back the next day they would put the new one in. That night the Bright's got stuck on bright so I let them know and a few days after I came back to get it looked at the mechanic [redacted] said that it was just stuck and he used a little wd-40 and it was fixed. I told them about the noise in the front of the car. Airport auto center mechanic [redacted] replaced the brakes, spark plugs, and discs/drum as well. I let them know about the noise and the sales man said it was a motor mount. This was not true I found out later it was having trouble shifting into gear. I brought the car back in again and they said it should be ok. I repeated to let them know about the noise it might be something more serious more than just an unstable engine. I looked under the car and found out it was the transfer case going out on the transmission. Airport auto center said they will not fix it for free and no trade in's for another or a down payment I offered to go towards another vehicle.. None of these we a good enough solution for the manager or sales man as an option of reasonable negotiation. The car was not checked in and not also fixed as we agreed while in the beginning. The manager said I would have to pay for more maintenance issues. The rate was $45.00 an hour I said I thought we agreed that the company would fix the issues airport auto center declined since it was past the warranty. It was one month of purchase with the vehicle and this was all the money I had from my financial aid I live and work on my
own I am also looking for another job just to make up the money I have lost from this transaction. I would like a refund if not I will see of other means just to make ends to meet my bills. The car was not fixed and the car I returned because the business transaction and issues of the car not being fixed were not handled as promised. I also was given a choice of two [redacted] rangers. The first was a ranger the second in command was saying that he replaced the transmission, as I looked under it I noticed leaks of transmission fluid leaking so I said no to that option. The next option at the time while looking for a car was another [redacted] ranger it was a standard and I declined it for the issue of not wanting a standard. Than I was offered a [redacted] focus. I took the car for a test drive 1 said I liked it and they would be able to check
out the noise in the front. For this I would like my money back for a non-agreeable completion of the terms agreed upon for the noise in the front of the transfer case.
Regards,
[redacted]
 
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]