Airport Auto Repair

Revdex.com: Business accepted offer to arbitrate over the phone(ARG)

Tell us why here...While doing other repairs we noticed a leak from the bypass hose and hose under power steering pumpContacted customer got ok to replace hoses. Customer stated he had had an ongoing low water problem and had to add water. Cooling system was very rusty probably due to
low antifreeze levelAfter repairs were completed the vehicle was extensively road tested no other leaks were evident at that time. Customer picked up vehicle and called about two weeks later saying he was in Redding and the motor was overheating and he thought there was a problem with the way it was refilledIt was explained to him that that was not the case and he should bring it back to see what the problem wasHe at that point did not see a leak as he did not say it was leaking. Sometime later he did bring it back so we could see what the problem was and it had blown another hose that was a bad enough leak to make the vehicle undrivableI had a hose so I called and left a message on his phone that we could replace the hose and antifreeze and all he would need to pay was the labor $as he had indicated he was low on funds at the time. He returned to pick up the vehicle and said he would fix it himself

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11668523,and find that arbitration is necessarySincerely,*** ***

We received your letter concerning *** ***,after reading his complaint we
thought the best way To handle it is to explain what happened.On the 10th of march his car was towed in with coolant leakWe did a diagnostic on the vehicle and determined the problemHe informed US he did not want to spend any money on the carWe said no problem and we would not charge for the diagnoseMr *** informed us he would tow vehicle out in a day or two at latest, he did not come in and on Monday he was called and he said he would be over to see us..he showed up Monday afternoon and cleaned car out and stated tow truck would pick up in a hour or two.we did not know he took the key with him so we could not move car and he locked it in placeOn tues morning at 8:I called and left message, you did not tow car and we have no key to move car and it’s in the middle of drivewayI called back times and no response,at 4:I called and left message that we were having car towed out.he did not return any calls Sol had it towedI have never talked to Mr*** but his mother called and asked why it was towed, explained to her why and her reply was he works a lot and to busy to make callsI replied that this was a business decision I made to get vehicle out of drivewayWe area auto club repair shop and we go over board to help all customers,nobody and I repeat nobody used any vulgar language at anytimeM*** ***
Owner/Operator

Revdex.com: Business accepted offer to arbitrate over the phone. (ARG)