Airport Auto Sales

To whom it may concern:I have personally read over the email exchange between Mr [redacted] and his salesperson, [redacted] and have forwarded this email exchange to you in a separate emailHe saw the [redacted] on our website, [redacted] , and initiated the email exchange with [redacted] requesting more information on that particular vehicle and for us to make arrangements to hold it for him until he could afford the down paymentIt plainly states on the vehicle description (link included below) that it is RWDNo one pushed him toward this vehicle nor did we make any attempt to pass it off as something other than it wasThere is no 4WD emblem on the vehicleHe purchased this vehicle on 11/6/and now two months later is complaining that it is RWD instead of 4WDI believe that he is experiencing buyers' remorse now that we have fallen victim to a bad snowstorm, but there is nothing I can do to help with thatIt also plainly states in our service contract that we cover half the costs of any necessary repairs that will affect the safety or drive-ability of the vehicleWe do not cover cosmetic items which would include an upgrade in the tiresWhen he called requesting new tires, we provided him with a fair quoteWe cover the cost to replace tires if and only if the state safety inspector deems the current ones unsafe prior to the saleEach and every phone call he has made to us has been answeredWe have gone above and beyond to assist him by staying late to deliver his vehicle, waiting patiently while he screamed at his wife in our parking lot during the delivery, and helping him when he couldn't purchase his tags on timeWe do everything in our power to help our customers but if we provided new tires to every customer, we would not have a business.If you require any further information, please contact me at this email address.Thank you, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI stand behind my initial complaint, and believe that the company sold me a faulty vehicle and knew of this issue beforehandI spoke with the Owner, Steve B***, on Monday, August 3rd via telephone and in person, after I received their response to Revdex.comI informed MrB [redacted] that ***'s response, his daughter, was filled with lies and inaccuraciesThese statements does not make the company's position any stronger or true In sum, I maintained communication with the company from the 2nd day of ownership regarding the Jeep's automotive repair needs On May 16th, I phoned the company to state the oil was "black" in the car and that it needed to be changed At purchase, the owner assured me that all his cars receive oil changes prior to delivery, but it did not happen in this case Further, the company was contact on two additional occasions relating to the truck's temperature control malfunctioning, and I paid for repairs on May 25th, May 29th and June 26th To clarify the facts of the events, when my daughter [redacted] contacted the company regarding the "overheating and water on the ground" Steve's response was to keep driving the vehicle and filling it with water to monitor how long it takes for it to run hot When my daughter shared this information w/ me, I told her "no" we will not keep driving it, but will take it back to the dealership and have the necessary repairs I have owned many vehicles and I never drive them when there is a malfunction ***'s' recollection of the events are totally false! She did not have the conversation w/ [redacted] , Steve did Also, she did not say anything during the discussion when I went back to the shop w/ my boyfriend, only Steve spoke to us The lie about refusing to have the car towed is extreme! Steve never told us to tow the car I have ***, as required by the business, and I have no problem using it As I stated before, the company is just very deceptive in their practices and has no respect for humanityThe company's response lacks professionalism and any regard for customer service or satisfaction! I never made the statement with the obscene words, as they put in their last sentence Additionally, I have fax records and phone records to support the numerous attempts to the company It's sad that this company is operating on the principle of taking advantage of low to middle class minorities, who are merely trying to purchase an automobile While speaking to Steve on Monday, August 3rd, I was truly offended and hurt to hear him say that most of his clients only have an 8th grade education and because of that they have to speak to us "differently" I believe all the employees of this business could benefit from some courses in business communication, interpersonal skills and ethical behaviorIn conclusion, the company didn't make any offer, therefore, there is no offer for me to accept or decline I will say that this whole experience has been very stressful and I'm glad that is over I never regained possession of the vehicle and on August 3rd I informed Steve that I didn't want the truck anymore and he stated that he would keep the vehicle, resell it and wouldn't seek any collection or credit report entries for myself, or [redacted] I will never do business with this company again! I hope no other African-American has to go through what I went through....being lied to and spoken to in a condescending manner Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowBelow, you can see that this transaction has been paid, again they have liedThis just goes to show their shady business practicesMy bank has paid this amountAgain, the truck was not repossessed twice for lack of insuranceIt was repossessed because I didn't have the funds to pay the balance on taxes and tags as I previously stated and then I switched insurance companies and they contacted me to ask me about the new insurance and I gave them the info and there was a mix up in the system and I was never contacted by the insurance company which lead me to altogether switch companies and in turn I sent them the binder the very next day and was told by them after they received it that they picked it up after he told me "to get it straight even if I had to park it on there lot, well no because I dont want you driving it with no insurance", mind you the night beforeI did exactly thatMy fear is that due to the trickery and lies in the past and inaccuracy in the record keeping shown below, they will attempt to repossess it again and get another $out of me to get it back after the "10th day"then what recourse do I haveI have all my receipts as well as the bank statement showing the payment I am due for tomorrow 05/20/o $and due to me paying $and them charging my card without authorization I am as of tomorrow actually $ahead for the payment due 06/03/ [redacted] [redacted] [redacted] [redacted] Regards, [redacted]

To whom it may concern: [redacted] and her daughrer [redacted] purchased a [redacted] *** [redacted] from us at Airport Auto Sales on 5/15/for $6,Their down payment was $1,400, $biweekly payments and 29% interestIt was an purchase but we provided a 50/life of Loan Service Contract free of charge, as we do for all in-house financed customersIn the beginning of July, [redacted] called our dealership and spoke to the owner, Stephen B***She said that she was at work at [redacted] 's and that she had overheated the vehicle during her minute drive from home to [redacted] 'sShe said that water was everywhereSteve asked her to have the Jeep towed into Airport so that we could address the problemShe failed to do so and called back a couple of days later to tell us that she had put more water in the vehicle so she could continue driving itThey finally dropped the vehicle off on /6/and after completing a diagnosis, we informed [redacted] that her daughter had allowed the engine to overheat and had blown the head gasketWe completed the repairs with her consentThe cost of a used engine with a one year parts and labor warranty is $directly from the seller (no markup) and the labor for installation is hoursOur labor rate is $per hourThe total repair cost including gaskets, valve covers, exhaust manifold and evac recharge is $2,The Life of Loan Service Contract states that if the customer is at fault for the repairs, we are not required to cover it but Steve offered to cover it for [redacted] anyway meaning that [redacted] only has to pay half of the parts and labor (full sales tax) which is $ [redacted] and her boyfriend screamed and cursed at me over the phone when I explained the cost of the repairs and then proceeded to come down to Airport and spent twenty minutes in our front lobby screaming and cursing at the owner, myself and my assistantShe collected her personal belongings from the vehicle, accused us of racism, said she did not want the vehicle and told us to " [redacted] ***" (I apologize for the language)We have not spoken to her since

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand behind my initial complaint, and believe that the company sold me a faulty vehicle and knew of this issue beforehandI spoke with the Owner, Steve B***, on Monday, August 3rd via telephone and in person, after I received their response to Revdex.comI informed MrB*** that ***'s response, his daughter, was filled with lies and inaccuraciesThese statements does not make the company's position any stronger or true. In sum, I maintained communication with the company from the 2nd day of ownership regarding the Jeep's automotive repair needs. On May 16th, I phoned the company to state the oil was "black" in the car and that it needed to be changed. At purchase, the owner assured me that all his cars receive oil changes prior to delivery, but it did not happen in this case. Further, the company was contact on two additional occasions relating to the truck's temperature control malfunctioning, and I paid for repairs on May 25th, May 29th and June 26th. To clarify the facts of the events, when my daughter *** contacted the company regarding the "overheating and water on the ground" Steve's response was to keep driving the vehicle and filling it with water to monitor how long it takes for it to run hot. When my daughter shared this information w/ me, I told her "no" we will not keep driving it, but will take it back to the dealership and have the necessary repairs. I have owned many vehicles and I never drive them when there is a malfunction. ***'s' recollection of the events are totally false! She did not have the conversation w/ ***, Steve did. Also, she did not say anything during the discussion when I went back to the shop w/ my boyfriend, only Steve spoke to us. The lie about refusing to have the car towed is extreme! Steve never told us to tow the car. I have ***, as required by the business, and I have no problem using it. As I stated before, the company is just very deceptive in their practices and has no respect for humanity.The company's response lacks professionalism and any regard for customer service or satisfaction! I never made the statement with the obscene words, as they put in their last sentence. Additionally, I have fax records and phone records to support the numerous attempts to the company. It's sad that this company is operating on the principle of taking advantage of low to middle class minorities, who are merely trying to purchase an automobile. While speaking to Steve on Monday, August 3rd, I was truly offended and hurt to hear him say that most of his clients only have an 8th grade education and because of that they have to speak to us "differently". I believe all the employees of this business could benefit from some courses in business communication, interpersonal skills and ethical behavior.In conclusion, the company didn't make any offer, therefore, there is no offer for me to accept or decline. I will say that this whole experience has been very stressful and I'm glad that is over. I never regained possession of the vehicle and on August 3rd I informed Steve that I didn't want the truck anymore and he stated that he would keep the vehicle, resell it and wouldn't seek any collection or credit report entries for myself, or ***.I will never do business with this company again! I hope no other African-American has to go through what I went through....being lied to and spoken to in a condescending manner.
Regards,
*** *** * ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I see dry Rot on the tires and this condition doesn't happen over months it happens when vehicle is parked in hot heat over a long time making those tires all cracked and dangerous His lack of acknowledging the unsafe natural shows he doesn't even care about safety of others
Regards,
*** ***

*** *** *** purchased his
fourth vehicle from us at Airport Auto Saleson 2/16/He picked a *** *** ***
and said that he was in a hurry to get itas soon as possible despite the' snow storms
that were causing us to close forseveral daysI called him and
told him that all
inspection
items were completed butthat it still needed a lower
control arm which
could not be delivered to us
for twodays; that this was not a safety issue but would
need to be replaced as it causes anoise while drivingI told him he could
wait two days to pick it up
once wefinished it but he insisted on
picking it up
that day and promised to come back twodays laterHe returned two weeks later to
have it repairedWe did so at no cost tohim and he left.Another two weeks passed without a
word from *** until 3/ 18/ l when hecame in to purchase his tagsHis
vehicle had failed an emissions test for a bad coiland plugWe provide all of our
in-house financed customers with a Life of LoanService Contract that covers half
of their parts and labor costs in our shop as longas their vehicle is being properly
maintainedIt does
NOT cover emissions items.Since *** had only purchased the
vehicle one month prior, we offered to extendthe service contract terms to cover
half of this cost as a courtesyHis bill was$and he paid that day before
leaving.Another days passed and ***
called to complain of a noise heexperienced while driving his
vehicle to GeorgiaThis was the first time we heardany complaints from ***- weeks after the
purchase of his vehicleHe claimedthe noise was "the same as the
original noise,, which was corrected by the lowercontrol armI informed him that if
he brought the vehicle in for repairs, that hewould be responsible for paying the
balance before he would be able to take backpossessionHe agreed and brought the vehicle to us on
3/28/We determined that the noise could be coming from a
faulty strut so we replaced it with a usedstmt which *** requested to keep
costs lowAfter the repairs were completed, hesaid he did not have the money to
pay the bill and begged us to let him take thevehicleWe did, with his signature
authorizing the charge of $to be processedon 3/30/in addition to his
regular car payment of $The charge was declinedon Monday, 3/30/and when I
called him, he refused to pay the payment orrepair billHe claimed that he was
still hearing the noise and requested to come infor a re-diagnosisI explained
that he had already lied to us, failed to pay for therepairs already completed and had
been incredibly rude to my employees and l.After a thirty minute conversation,
I finally caved and agreed to do a freediagnostic.He came in the following dayMy
head mechanic and I got in ***'s vehicleand rode down the street with him
We never heard a noiseHe pulled into aparking lot that had a ditch in front of itWhen
he backed out of the ditch, therewas a barely audible squeakT explained after
the test drive that as soon as he wasable to get current on the previous
repairs, that he could schedule an appointmentfor us to find the root of the noise
and repair itUnsatisfied with this, *** went to*** *** *** ** *** *** They completed a diagnostic andprovided *** with a quote of
$1,to repair
the noiseThey refused to releasethe vehicle to *** without their
$diagnostic fee being paid*** was furious.He brought it back to us the
next day, 4/11/We replaced the sway bar andtie rod end and charged him
$Again, he did not have the money andpromised to pay it on 4/16/He
claims that we gave the vehicle back to him"after they gave me a hard
time." He is referring to our refusal to release thevehicle until he got insuranceHe
had allowed his insurance to lapse due tononpaymentOnce he reinstated the
policy, we released the vehicle with thecondition that he would pay on 4/16/He failed to so
againHe brought thevehicle back to us on Friday, complaining he had
hit a speed bump andbegan hearing the noise againHe
admitted that he had not heard the noise untilhitting the speed bumpThe outer
tie rod end that we had put on from Auto Zonewas still under warrantyWe
replaced it at no cost to him and found that the innertie rod end needed to be replaced due
to the impact of the speed bump so we didthat, at a cost of $to ***
I do not normally say this in regards to a preownedvehicle, but this vehicle is
PERFECTMy head
mechanic who has years'experience has stated that he has
never witnessed such misuse of a vehicle*** is the most difficult
customer we have ever dealt with in our years ofbusinessHe has been so nasty to
us that the ***, ***, has informed him thathe may only speak directly with him
and is no longer allowed to speak to hisemployees as he will not tolerate
our mistreatmentWe have done everything inour power to please Mr*** despite his lies and
outrageous behavior

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]i see dry Rot on the tires and this condition doesn't happen over months it happens when vehicle is parked in hot heat over a long time making those tires all cracked and dangerous His lack of acknowledging the unsafe natural shows he doesn't even care about safety of others.
Regards,*** ***

To whom it may concern:
12.8px">I have personally read over the email exchange between Mr*** and his salesperson, *** and have forwarded this email exchange to you in a separate emailHe saw the 4Runner on our website, ***, and initiated the email exchange with *** requesting more information on that particular vehicle and for us to make arrangements to hold it for him until he could afford the down paymentIt plainly states on the vehicle description (link included below) that it is RWDNo one pushed him toward this vehicle nor did we make any attempt to pass it off as something other than it wasThere is no 4WD emblem on the vehicleHe purchased this vehicle on 11/6/and now two months later is complaining that it is RWD instead of 4WDI believe that he is experiencing buyers' remorse now that we have fallen victim to a bad snowstorm, but there is nothing I can do to help with thatIt also plainly states in our service contract that we cover half the costs of any necessary repairs that will affect the safety or drive-ability of the vehicleWe do not cover cosmetic items which would include an upgrade in the tiresWhen he called requesting new tires, we provided him with a fair quoteWe cover the cost to replace tires if and only if the state safety inspector deems the current ones unsafe prior to the saleEach and every phone call he has made to us has been answeredWe have gone above and beyond to assist him by staying late to deliver his vehicle, waiting patiently while he screamed at his wife in our parking lot during the delivery, and helping him when he couldn't purchase his tags on timeWe do everything in our power to help our customers but if we provided new tires to every customer, we would not have a businessIf you require any further information, please contact me at this email addressThank you,
*** ***
*** ***

To whom it may concern:I have personally read over the email exchange between Mr. [redacted] and his salesperson, [redacted] and have forwarded this email exchange to you in a separate email. He saw the [redacted] on our website, [redacted], and initiated the email exchange with [redacted] requesting...

more information on that particular vehicle and for us to make arrangements to hold it for him until he could afford the down payment. It plainly states on the vehicle description (link included below) that it is RWD. No one pushed him toward this vehicle nor did we make any attempt to pass it off as something other than it was. There is no 4WD emblem on the vehicle. He purchased this vehicle on 11/6/15 and now two months later is complaining that it is RWD instead of 4WD. I believe that he is experiencing buyers' remorse now that we have fallen victim to a bad snowstorm, but there is nothing I can do to help with that. It also plainly states in our service contract that we cover half the costs of any necessary repairs that will affect the safety or drive-ability of the vehicle. We do not cover cosmetic items which would include an upgrade in the tires. When he called requesting new tires, we provided him with a fair quote. We cover the cost to replace tires if and only if the state safety inspector deems the current ones unsafe prior to the sale. Each and every phone call he has made to us has been answered. We have gone above and beyond to assist him by staying late to deliver his vehicle, waiting patiently while he screamed at his wife in our parking lot during the delivery, and helping him when he couldn't purchase his tags on time. We do everything in our power to help our customers but if we provided new tires to every customer, we would not have a business.If you require any further information, please contact me at this email address.Thank you,[redacted]

To whom it may concern: [redacted] and her daughrer [redacted] purchased a [redacted] from us at Airport Auto Sales on 5/15/15 for $6,995. Their down payment was $1,400, $150 biweekly payments and 29% interest. It was an AS-IS purchase but we provided a 50/50 life...

of Loan Service Contract free of charge, as we do for all in-house financed customers. In the beginning of July, [redacted] called our dealership and spoke to the owner, Stephen B[redacted]. She said that she was at work at [redacted]'s and that she had overheated the vehicle during her 30 minute drive from home to [redacted]'s. She said that water was everywhere. Steve asked her to have the Jeep towed into Airport so that we could address the problem. She failed to do so and called back a couple of days later to tell us that she had put more water in the vehicle so she could continue driving it. They finally dropped the vehicle off on 7 /6/15 and after completing a diagnosis, we informed [redacted] that her daughter had allowed the engine to overheat and had blown the head gasket. We completed the repairs with her consent. The cost of a used engine with a one year parts and labor warranty is $1250 directly from the seller (no markup) and the labor for installation is 10.9 hours. Our labor rate is $65 per hour. The total repair cost including gaskets, valve covers, exhaust manifold and evac recharge is $2,311.88. The Life of Loan Service Contract states that if the customer is at fault for the repairs, we are not required to cover it but Steve offered to cover it for [redacted] anyway meaning that[redacted] only has to pay half of the parts and labor (full sales tax) which is $1192.34. [redacted] and her boyfriend screamed and cursed at me over the phone when I explained the cost of the repairs and then proceeded to come down to Airport and spent twenty minutes in our front lobby screaming and cursing at the owner, myself and my assistant. She collected her personal belongings from the vehicle, accused us of racism, said she did not want the vehicle and told us to "[redacted]" (I apologize for the language). We have not spoken to her since.

To whom it may concern: [redacted] and her daughrer [redacted] purchased a [redacted] [redacted] from us at Airport Auto Sales on...

5/15/15 for $6,995. Their down payment was $1,400, $150 biweekly payments and 29% interest. It was an AS-IS purchase but we provided a 50/50 life of Loan Service Contract free of charge, as we do for all in-house financed customers. In the beginning of July, [redacted] called our dealership and spoke to the owner, Stephen B[redacted]. She said that she was at work at [redacted]'s and that she had overheated the vehicle during her 30 minute drive from home to [redacted]'s. She said that water was everywhere. Steve asked her to have the Jeep towed into Airport so that we could address the problem. She failed to do so and called back a couple of days later to tell us that she had put more water in the vehicle so she could continue driving it. They finally dropped the vehicle off on 7 /6/15 and after completing a diagnosis, we informed [redacted] that her daughter had allowed the engine to overheat and had blown the head gasket. We completed the repairs with her consent. The cost of a used engine with a one year parts and labor warranty is $1250 directly from the seller (no markup) and the labor for installation is 10.9 hours. Our labor rate is $65 per hour. The total repair cost including gaskets, valve covers, exhaust manifold and evac recharge is $2,311.88. The Life of Loan Service Contract states that if the customer is at fault for the repairs, we are not required to cover it but Steve offered to cover it for [redacted] anyway meaning that[redacted] only has to pay half of the parts and labor (full sales tax) which is $1192.34. [redacted] and her boyfriend screamed and cursed at me over the phone when I explained the cost of the repairs and then proceeded to come down to Airport and spent twenty minutes in our front lobby screaming and cursing at the owner, myself and my assistant. She collected her personal belongings from the vehicle, accused us of racism, said she did not want the vehicle and told us to "[redacted]" (I apologize for the language). We have not spoken to her since.

To whom it may concern: [redacted] purchased a [redacted] from us at Airport Auto Sales on 8/21/14. She was repossessed
twice...

for not having Insurance which she was able to reinstate without lapse by
catching up her payments. As shown in the [redacted] payment history, she paid
her payments on time for the two months then began paying late. She now pays
regularly at 14 days past due. My [redacted] has made multiple attempts to
explain to Ms [redacted] that she cannot continue forgoing a repossession order.
The contractual due dates must be adhered to in order to maintain possession of
the vehicle. On S/6/15, at fourteen days delinquent, my general manager charged
Ms [redacted] credit card on file for her outstanding balance of $315. This is
standard procedure only to avoid repossession. Immediately following this
charge, an email was sent to Ms [redacted] informing her that we would need to
receive here-signature for this payment In order to forego the repossession
order. Instead of responding, she submitted a payment of $157.50 that evening.
The $315 was disputed and never credited to her account in our system.
Therefore she Is currently back to nine days delinquent. The emall
correspondence between Ms [redacted] and myself that day is [redacted] below. I
have personally been on the receiving end of this woman's wrath and have
witnessed her behavior toward my general manager. She has been very nasty to my
staff on several occasions including 5/6/15. In order to protect my staff, I
have requested that she speak only with me and she has agreed to do so the
remainder of her loan.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Below, you can see that this transaction has been paid, again they have lied. This just goes to show their shady business practices. My bank has paid this amount. Again, the truck was not repossessed twice for lack of insurance. It was repossessed because I didn't have the funds to pay the balance on taxes and tags as I previously stated and then I switched insurance companies and they contacted me to ask me about the new insurance and I gave them the info and there was a mix up in the system and I was never contacted by the insurance company which lead me to altogether switch companies and in turn I sent them the binder the very next day and was told by them after they received it that they picked it up after he told me "to get it straight even if I had to park it on there lot, well no because I dont want you driving it with no insurance",  mind you the night before. I did exactly that. My fear is that due to the trickery and lies in the past and inaccuracy in the record keeping shown below, they will attempt to repossess it again and get another $300 out of me to get it back after the "10th day". then what recourse do I have. I have all my receipts as well as the bank statement showing the payment I am due for tomorrow 05/20/15 o $150 and due to me paying $157.50 and them charging my card without authorization I am as of tomorrow actually $15.00 ahead for the payment due 06/03/15.
[redacted]   [redacted]  
[redacted]   [redacted]  
 
 
 
 
 
 
 
 
 
 
 
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I stand behind my initial complaint, and believe that the company sold me a faulty vehicle and knew of this issue beforehand. I spoke with the Owner, Steve B[redacted], on Monday, August 3rd via telephone and in person, after I received their response to Revdex.com. I informed Mr. B[redacted] that [redacted]'s response, his daughter, was filled with lies and inaccuracies. These false statements does not make the company's position any stronger or true.  In sum, I maintained communication with the company from the 2nd day of ownership regarding the Jeep's automotive repair needs.  On May 16th, I phoned the company to state the oil was "black" in the car and that it needed to be changed.  At purchase, the owner assured me that all his cars receive oil changes prior to delivery, but it did not happen in this case.  Further, the company was contact on two additional occasions relating to the truck's temperature control malfunctioning, and I paid for repairs on May 25th, May 29th and June 26th. 
To clarify the facts of the events, when my daughter [redacted] contacted the company regarding the "overheating and water on the ground" Steve's response was to keep driving the vehicle and filling it with water to monitor how long it takes for it to run hot.  When my daughter shared this information w/ me, I told her "no" we will not keep driving it, but will take it back to the dealership and have the necessary repairs.  I have owned many vehicles and I never drive them when there is a malfunction.  [redacted]'s' recollection of the events are totally false!  She did not have the conversation w/ [redacted], Steve did.  Also, she did not say anything during the discussion when I went back to the shop w/ my boyfriend, only Steve spoke to us.  The lie about refusing to have the car towed is extreme!  Steve never told us to tow the car.  I have [redacted], as required by the business, and I have no problem using it.  As I stated before, the company is just very deceptive in their practices and has no respect for humanity.
The company's response lacks professionalism and any regard for customer service or satisfaction!  I never made the statement with the obscene words, as they put in their last sentence.  Additionally, I have fax records and phone records to support the numerous attempts to the company.  It's sad that this company is operating on the principle of taking advantage of low to middle class minorities, who are merely trying to purchase an automobile.  While speaking to Steve on Monday, August 3rd, I was truly offended and hurt to hear him say that most of his clients only have an 8th grade education and because of that they have to speak to us "differently".  I believe all the employees of this business could benefit from some courses in business communication, interpersonal skills and ethical behavior.
In conclusion, the company didn't make any offer, therefore, there is no offer for me to accept or decline.  I will say that this whole experience has been very stressful and I'm glad that is over.  I never regained possession of the vehicle and on August 3rd I informed Steve that I didn't want the truck anymore and he stated that he would keep the vehicle, resell it and wouldn't seek any collection or credit report entries for myself, or [redacted].
I will never do business with this company again!  I hope no other African-American has to go through what I went through....being lied to and spoken to in a condescending manner.
 
Regards,
[redacted]

Review: My credit card that I have used in the past on their website to make 1 time payments only, was apprently stored w/out my permission and charged a payment without my permission. I made a payment at 6:39 pm 05/06/15 on my past due and my current was just due 05/06/15 and they charged a late fee on even the current after I had made a payment on the past due which was 14 days late. They have charged me 3x the [redacted] Value for the car with a 29% interest rate. They have reposessed my car 2x and charged $300 to get it back each time for an issue where I switched insurnace companies and they say they never received the info on and for not paying the taxes and title fee and having it parked until I could pay it. Never for non payment. They emailed me yesterday stating that I needed to make a payment otherwise they were going to issue a repossesion order, which I always make on my payday whis was yesterday even if late, I pay the late fee. Today when I ask about the unauth use of my card and storing my info without permission she said that "you always pay late at 14 days and I used the card you have used in the past and charged it so you couldnt not pay the current this time" She was rude hung up on me, they have $452 of my money and I only was past due $157.50 which I paid yesterday. My current is not late until May 16th. I also believe they have a tracker on my vehicle because the 2x they took it was at my daughters house, they have no record of she had just moved there and at the hosital when my son was admitted and I was staying overnigth there with him36Desired Settlement: I have contacted my bank to dispute the charges so I will get my money back, but the issue is they feel they can continue shady business practices and its okay, I would like them to know they are conducting bad business and bordering criminal practices and made aware as to not do this to more customers as Im sure I am not the only one.

Business

Response:

To whom it may concern: [redacted] purchased a [redacted] from us at Airport Auto Sales on 8/21/14. She was repossessed

twice for not having Insurance which she was able to reinstate without lapse by

catching up her payments. As shown in the [redacted] payment history, she paid

her payments on time for the two months then began paying late. She now pays

regularly at 14 days past due. My [redacted] has made multiple attempts to

explain to Ms [redacted] that she cannot continue forgoing a repossession order.

The contractual due dates must be adhered to in order to maintain possession of

the vehicle. On S/6/15, at fourteen days delinquent, my general manager charged

Ms [redacted] credit card on file for her outstanding balance of $315. This is

standard procedure only to avoid repossession. Immediately following this

charge, an email was sent to Ms [redacted] informing her that we would need to

receive here-signature for this payment In order to forego the repossession

order. Instead of responding, she submitted a payment of $157.50 that evening.

The $315 was disputed and never credited to her account in our system.

Therefore she Is currently back to nine days delinquent. The emall

correspondence between Ms [redacted] and myself that day is [redacted] below. I

have personally been on the receiving end of this woman's wrath and have

witnessed her behavior toward my general manager. She has been very nasty to my

staff on several occasions including 5/6/15. In order to protect my staff, I

have requested that she speak only with me and she has agreed to do so the

remainder of her loan.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I purchased an automobile from this company on 5/15. On 5/22, I had to take it back for service. On 6/12, I had to take it back for service. On 6/26, it was determined car needed serious repairs, totaling $1300. I went to the owner and I asked for my money back. He asked for 1 chance to complete repairs. He installed 2 motors, not in agreement. The total bill is over $2500. The owner refuses to return my calls. The owner has not responded to my written request to see a bill or invoice. I surrendered the car on 7/6.

My complaint involves several categories. The customer service was horrible! Constant lies and deceptive practices. Very rude and disrespectful..no professionalism. Secondly, the repair costs exceed the value of the car..owner has stopped all communication, and they continue to withdraw funds from my checking account and they have had possession of the car since 7/6.

The interest rate is 29.90% and the car is a lemon!Desired Settlement: I would like the $1400 down payment returned and the $300 monthly payment made during July, 2015 while the car was in the possession of the dealer.

Total of $1700 refund requested and release from the car totally!

Business

Response:

To whom it may concern: [redacted] and her daughrer [redacted] purchased a [redacted] from us at Airport Auto Sales on 5/15/15 for $6,995. Their down payment was $1,400, $150 biweekly payments and 29% interest. It was an AS-IS purchase but we provided a 50/50 life of Loan Service Contract free of charge, as we do for all in-house financed customers. In the beginning of July, [redacted] called our dealership and spoke to the owner, Stephen B[redacted]. She said that she was at work at [redacted]'s and that she had overheated the vehicle during her 30 minute drive from home to [redacted]'s. She said that water was everywhere. Steve asked her to have the Jeep towed into Airport so that we could address the problem. She failed to do so and called back a couple of days later to tell us that she had put more water in the vehicle so she could continue driving it. They finally dropped the vehicle off on 7 /6/15 and after completing a diagnosis, we informed [redacted] that her daughter had allowed the engine to overheat and had blown the head gasket. We completed the repairs with her consent. The cost of a used engine with a one year parts and labor warranty is $1250 directly from the seller (no markup) and the labor for installation is 10.9 hours. Our labor rate is $65 per hour. The total repair cost including gaskets, valve covers, exhaust manifold and evac recharge is $2,311.88. The Life of Loan Service Contract states that if the customer is at fault for the repairs, we are not required to cover it but Steve offered to cover it for [redacted] anyway meaning that[redacted] only has to pay half of the parts and labor (full sales tax) which is $1192.34. [redacted] and her boyfriend screamed and cursed at me over the phone when I explained the cost of the repairs and then proceeded to come down to Airport and spent twenty minutes in our front lobby screaming and cursing at the owner, myself and my assistant. She collected her personal belongings from the vehicle, accused us of racism, said she did not want the vehicle and told us to "[redacted]" (I apologize for the language). We have not spoken to her since.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand behind my initial complaint, and believe that the company sold me a faulty vehicle and knew of this issue beforehand. I spoke with the Owner, Steve B[redacted], on Monday, August 3rd via telephone and in person, after I received their response to Revdex.com. I informed Mr. B[redacted] that [redacted]'s response, his daughter, was filled with lies and inaccuracies. These false statements does not make the company's position any stronger or true. In sum, I maintained communication with the company from the 2nd day of ownership regarding the Jeep's automotive repair needs. On May 16th, I phoned the company to state the oil was "black" in the car and that it needed to be changed. At purchase, the owner assured me that all his cars receive oil changes prior to delivery, but it did not happen in this case. Further, the company was contact on two additional occasions relating to the truck's temperature control malfunctioning, and I paid for repairs on May 25th, May 29th and June 26th. To clarify the facts of the events, when my daughter [redacted] contacted the company regarding the "overheating and water on the ground" Steve's response was to keep driving the vehicle and filling it with water to monitor how long it takes for it to run hot. When my daughter shared this information w/ me, I told her "no" we will not keep driving it, but will take it back to the dealership and have the necessary repairs. I have owned many vehicles and I never drive them when there is a malfunction. [redacted]'s' recollection of the events are totally false! She did not have the conversation w/ [redacted], Steve did. Also, she did not say anything during the discussion when I went back to the shop w/ my boyfriend, only Steve spoke to us. The lie about refusing to have the car towed is extreme! Steve never told us to tow the car. I have [redacted], as required by the business, and I have no problem using it. As I stated before, the company is just very deceptive in their practices and has no respect for humanity.The company's response lacks professionalism and any regard for customer service or satisfaction! I never made the statement with the obscene words, as they put in their last sentence. Additionally, I have fax records and phone records to support the numerous attempts to the company. It's sad that this company is operating on the principle of taking advantage of low to middle class minorities, who are merely trying to purchase an automobile. While speaking to Steve on Monday, August 3rd, I was truly offended and hurt to hear him say that most of his clients only have an 8th grade education and because of that they have to speak to us "differently". I believe all the employees of this business could benefit from some courses in business communication, interpersonal skills and ethical behavior.In conclusion, the company didn't make any offer, therefore, there is no offer for me to accept or decline. I will say that this whole experience has been very stressful and I'm glad that is over. I never regained possession of the vehicle and on August 3rd I informed Steve that I didn't want the truck anymore and he stated that he would keep the vehicle, resell it and wouldn't seek any collection or credit report entries for myself, or [redacted].I will never do business with this company again! I hope no other African-American has to go through what I went through....being lied to and spoken to in a condescending manner.

Regards,

Review: I purchased a used vehicle from the company listed on February 16, 2015 after the sale was finalized they [redacted] informs me that the car needed a censor put on to keep from hearing noise when you go over bumps or uneven roads and to bring the car back to make the repair. A week later I took the car back for them to make the necessary repair. After driving the car for a week, it started to make the same noise that the company was suppose to had repaired. I telephoned Airport Auto and they made it seemed like I was crazy, due to the fact they didnt make the proper repairs. After taking the car back they claimed to have fixed the problem only for the noise to start up again. They are putting on used parts and charging me for unnecessary repairs. They thought it was my struts that was making the noise and replace it. However, when I took it to another dealer to have them check it out, they mentioned that my struts were use and will need replace and gave me a list of everything that was wrong with the car. After contacting Airport Auto, they got upset, started hanging up the phone, yelling and screaming that I was causing them a headache. Well, after taking the car back on 4/14/2015 and almost $350.00 in repairs, they made additionals repairs to the car. I picked up the car on 4/18/2015, after they gave me a hard time. On 4/22/2015 the same noise is back. I don't trust that they are making the proper repairs and is taking money from me without making the proper repairs. This has been an very stressful and concerning situation. The office staff is rude and unprofessionalDesired Settlement: To take responsiblity for not repairing the car properly. I would like them to stop guessing at what the problem is and get to the root of the issue and stop charging me for unnecessary repairs.

Business

Response:

[redacted] purchased his

fourth vehicle from us at Airport Auto Saleson 2/16/15. He picked a [redacted]

and said that he was in a hurry to get itas soon as possible despite the' snow storms

that were causing us to close forseveral days. I called him and

told him that all inspection

items were completed butthat it still needed a lower

control arm which

could not be delivered to us

for twodays; that this was not a safety issue but would

need to be replaced as it causes anoise while driving. I told him he could

wait two days to pick it up

once wefinished it but he insisted on

picking it up

that day and promised to come back twodays later. He returned two weeks later to

have it repaired. We did so at no cost tohim and he left.Another two weeks passed without a

word from [redacted] until 3/ 18/ l 5 when hecame in to purchase his tags. His

vehicle had failed an emissions test for a bad coiland plug. We provide all of our

in-house financed customers with a Life of LoanService Contract that covers half

of their parts and labor costs in our shop as longas their vehicle is being properly

maintained. It does

NOT cover emissions items.Since [redacted] had only purchased the

vehicle one month prior, we offered to extendthe service contract terms to cover

half of this cost as a courtesy. His bill was$92.50 and he paid that day before

leaving.Another 1 0 days passed and [redacted]

called to complain of a noise heexperienced while driving his

vehicle to Georgia. This was the first time we heardany complaints from [redacted]- 6 weeks after the

purchase of his vehicle. He claimedthe noise was "the same as the

original noise,, which was corrected by the lowercontrol arm. I informed him that if

he brought the vehicle in for repairs, that hewould be responsible for paying the

balance before he would be able to take backpossession. He agreed and brought the vehicle to us on

3/28/15. We determined that the noise could be coming from a

faulty strut so we replaced it with a usedstmt which [redacted] requested to keep

costs low. After the repairs were completed, hesaid he did not have the money to

pay the bill and begged us to let him take thevehicle. We did, with his signature

authorizing the charge of $74 to be processedon 3/30/15 in addition to his

regular car payment of $150. The charge was declinedon Monday, 3/30/15 and when I

called him, he refused to pay the payment orrepair bill. He claimed that he was

still hearing the noise and requested to come infor a re-diagnosis. I explained

that he had already lied to us, failed to pay for therepairs already completed and had

been incredibly rude to my employees and l.After a thirty minute conversation,

I finally caved and agreed to do a freediagnostic.He came in the following day. My

head mechanic and I got in [redacted]'s vehicleand rode down the street with him.

We never heard a noise. He pulled into aparking lot that had a ditch in front of it. When

he backed out of the ditch, therewas a barely audible squeak. T explained after

the test drive that as soon as he wasable to get current on the previous

repairs, that he could schedule an appointmentfor us to find the root of the noise

and repair it. Unsatisfied with this, [redacted] went to[redacted] They completed a diagnostic andprovided [redacted] with a quote of

$1,094.81 to repair

the noise. They refused to releasethe vehicle to [redacted] without their

$35 diagnostic fee being paid. [redacted] was furious.He brought it back to us the

next day, 4/11/15. We replaced the sway bar andtie rod end and charged him

$126..83. Again, he did not have the money andpromised to pay it on 4/16/15. He

claims that we gave the vehicle back to him"after they gave me a hard

time." He is referring to our refusal to release thevehicle until he got insurance. He

had allowed his insurance to lapse due tononpayment. Once he reinstated the

policy, we released the vehicle with thecondition that he would pay on 4/16/15. He failed to so

again. He brought thevehicle back to us on Friday, 4124115 complaining he had

hit a speed bump andbegan hearing the noise again. He

admitted that he had not heard the noise untilhitting the speed bump. The outer

tie rod end that we had put on from Auto Zonewas still under warranty. We

replaced it at no cost to him and found that the innertie rod end needed to be replaced due

to the impact of the speed bump so we didthat, at a cost of $84.27 to [redacted].

I do not normally say this in regards to a preownedvehicle, but this vehicle is

PERFECT. My head

mechanic who has 30 years'experience has stated that he has

never witnessed such misuse of a vehicle. [redacted] is the most difficult

customer we have ever dealt with in our 18 years ofbusiness. He has been so nasty to

us that the [redacted], has informed him thathe may only speak directly with him

and is no longer allowed to speak to hisemployees as he will not tolerate

our mistreatment. We have done everything inour power to please Mr. [redacted] despite his lies and

outrageous behavior.

Review: I was looking for a 4WD SUV and shown a [redacted] and turns out its not a 4WD. Also tires have dry rot and only had vehicle for less then 3 mos I reported this back to them in the 1st week. Was told it passed inspection. I went to another inspection station they said they would report that inspection station to the state that passed this vehicle as dry rot happens from a long sitting time and heat from pavement they said. I brought in the cool month of Nov. Called more then once over the last 3 weeks and gotten no response or help. Very misleading and not happy at all, Costs thousands to get not what you ask for.Desired Settlement: I want complete honesty with corrective rememdies to these open issues and misrepreentations.

Business

Response:

To whom it may concern: