Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went times for the repair and I don't have confident that they are going to fix the issue even I go couple of times*** *** confidently says that they are going to fix the issue next time, I will accept the offer and go for serviceHowever they have to tell what they are going do if issue re-occur again
When I go 3rd and 4th time, I asked *** *** that Can you promise me that you are going to fix the issue this time?They didn't respond anything on that.
I missed first appointment with Service manager Due to my office workI took an Appointment at first time at AM , due to my work I am not able to make it at 11, I called them couple of time at to wabut they never responded
Second time, they called me at AM and asked me to meet at AM on week dayso I am not able make it on week days and office hours
I am not happy with Brand new vehicle and ServiceI would request them to take the vehicle and give another vehicle or give my money back
Regards,
*** ***
October 13,
"">Revdex.com Case # ***
We acknowledge the frustrations of the complaint and wish to correct the rattle issues. Our intention is not to have the customer inconvenienced. Issues such as rattles need to be worked on during the week when we have all available resources, to include *** *** *** *** *** ***. This Hot Line is not available on the weekends
Please find the attachments, which are four repair orders. Repair orders explain customers concerns and measures taken to correct the concerns
Customer acknowledged to *** *** that the noises were repaired when the vehicle was picked up each time however would resurface after a couple days. *** *** scheduled two appointments with their area Parts and Service Manager to meet with customer and address the concerns. Customer failed to make either appointment
*** *** has advised the customer to bring his vehicle to us and leave for a couple of days to resolve the issues. Transportation will be provided for the customer
Complaint desired settlement would have to be address thru mediation with *** *** *** ***
Pearson Honda’s goal is one hundred percent customer satisfaction
** *** ***
General Manager
Pearson Honda
*** ***
[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
We acknowledge and apologize for any confusion
created by any employee of Pearson Honda or [redacted] We take customer satisfaction very seriously
and strive to make owning a...
[redacted] a positive experience.
We would like to clarify a few of the
customer issues:
1.
The manufacturer has not issued
a recall on paint defects. They have issued a Warranty Extension. The
difference is that Warranty Extensions have a lifespan, and the repairs are
only completed where the vehicle is exhibiting the problem which was the roof
on this vehicle. Recalls do not
generally have a lifespan and are completed on all affected vehicles,
regardless if the vehicle is exhibiting the concern or not.
2.
There is no categorical policy
from [redacted] that provides rental car assistance in the event of either
a Recall or Warranty Extension. It is always handled on a case-by-case basis. Pearson Honda has to obtain prior approval
from [redacted] for rentals to be covered.
3.
In the interest of customer
satisfaction, Pearson Honda requested to have the rental charges covered by [redacted]. Rental charges will be taken care
of by Pearson Honda and [redacted].
I hope this clarifies our
position, and that of the manufacturer we represent, and shows our willingness
to assist the customer to resolve her concern.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[redacted] from the company called to advise that he had reached out directly to the customer. He apologized for lack of communication and stated he is taking care of the repair even though the warranty period had expired.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went times for the repair and I don't have confident that they are going to fix the issue even I go couple of times*** *** confidently says that they are going to fix the issue next time, I will accept the offer and go for serviceHowever they have to tell what they are going do if issue re-occur again
When I go 3rd and 4th time, I asked *** *** that Can you promise me that you are going to fix the issue this time?They didn't respond anything on that.
I missed first appointment with Service manager Due to my office workI took an Appointment at first time at AM , due to my work I am not able to make it at 11, I called them couple of time at to wabut they never responded
Second time, they called me at AM and asked me to meet at AM on week dayso I am not able make it on week days and office hours
I am not happy with Brand new vehicle and ServiceI would request them to take the vehicle and give another vehicle or give my money back
Regards,
*** ***
October 13,
"">Revdex.com Case # ***
We acknowledge the frustrations of the complaint and wish to correct the rattle issues. Our intention is not to have the customer inconvenienced. Issues such as rattles need to be worked on during the week when we have all available resources, to include *** *** *** *** *** ***. This Hot Line is not available on the weekends
Please find the attachments, which are four repair orders. Repair orders explain customers concerns and measures taken to correct the concerns
Customer acknowledged to *** *** that the noises were repaired when the vehicle was picked up each time however would resurface after a couple days. *** *** scheduled two appointments with their area Parts and Service Manager to meet with customer and address the concerns. Customer failed to make either appointment
*** *** has advised the customer to bring his vehicle to us and leave for a couple of days to resolve the issues. Transportation will be provided for the customer
Complaint desired settlement would have to be address thru mediation with *** *** *** ***
Pearson Honda’s goal is one hundred percent customer satisfaction
** *** ***
General Manager
Pearson Honda
*** ***
[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
October 31, 2014
Revdex.com Case #[redacted]
We acknowledge and apologize for any confusion
created by any employee of Pearson Honda or [redacted] We take customer satisfaction very seriously
and strive to make owning a...
[redacted] a positive experience.
We would like to clarify a few of the
customer issues:
1.
The manufacturer has not issued
a recall on paint defects. They have issued a Warranty Extension. The
difference is that Warranty Extensions have a lifespan, and the repairs are
only completed where the vehicle is exhibiting the problem which was the roof
on this vehicle. Recalls do not
generally have a lifespan and are completed on all affected vehicles,
regardless if the vehicle is exhibiting the concern or not.
2.
There is no categorical policy
from [redacted] that provides rental car assistance in the event of either
a Recall or Warranty Extension. It is always handled on a case-by-case basis. Pearson Honda has to obtain prior approval
from [redacted] for rentals to be covered.
3.
In the interest of customer
satisfaction, Pearson Honda requested to have the rental charges covered by [redacted]. Rental charges will be taken care
of by Pearson Honda and [redacted].
I hope this clarifies our
position, and that of the manufacturer we represent, and shows our willingness
to assist the customer to resolve her concern.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[redacted] from the company called to advise that he had reached out directly to the customer. He apologized for lack of communication and stated he is taking care of the repair even though the warranty period had expired.