Airport Chrysler Dodge Jeep, LLC

Oh my! Where to start!?!?! Let's start with the 'appointment' processWell, actually, there are no 'real' appointments.They disclose the 'appointment' is just a time a person will take your information and then schedule youWell, if you just drove off the street and pulled in to the service line, the same thing would applySo just dismiss the appointment time as a fancy term that they are looking out for you and offering something specialThere really are no appointments! You may have an appointment for that morning but not get your car back for days! Now, addressing my particular situationI had prescheduled the following work, replace a loose rear-view mirror, covered oil change, damaged tire and installation of an air deflectorSounds simple enoughbut wait, the rear view mirror charge was too much so I cancelled it, they charged for the oil change, they changed the tire and had to order the air deflector...........really, had to order the air deflector? Oh, and they also w

Very poor customer service , they tried to charge me for parts that I didn't need

Oh my! Where to start!?!?! Let's start with the 'appointment' process. Well, actually, there are no 'real' appointments.They disclose the 'appointment' is just a time a person will take your information and then schedule you. Well, if you just drove off the street and pulled in to the service line, the same thing would apply. So just dismiss the appointment time as a fancy term that they are looking out for you and offering something special. There really are no appointments! You may have an appointment for that morning but not get your car back for 3 days! Now, addressing my particular situation. I had prescheduled the following work, replace a loose rear-view mirror, covered oil change, damaged tire and installation of an air deflector. Sounds simple enough. but wait, the rear view mirror charge was too much so I cancelled it, they charged for the oil change, they changed the tire and had to order the air deflector...........really, had to order the air deflector? Oh, and they also w