Airport Garden House

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As requested the credit card is # [redacted] I attempted to scan the documentation but was unsuccessful.Thanks, [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .The original payment was made to [redacted] account in JanThe second payment was made in May to a SQ accountOne payment was credited on the July credit card statement Everything was OK until the payment was REBILLed on the September credit card bill Regards, [redacted]

Dear Revdex.com team,Even if you closed the complaintwe need to see the proof of second chargeIt cold be last numbers Mr [redacted] s credit card number.Guest stayed on May 30/June we reserve the right to charge any time from moment of booking until arrival daywe refunded double charge the same day he called usUpon arrival we provide the guest printed reservation page all payment information, basically we could not charge one more time because we do not have his credit card number since that person checked outMy best regards[redacted] Airport Garden HouseMaverick StreetBoston, MA

Dear Revdex.com team,Please read carefully the respond from guestHe can not scan statement, no body asked to scan, that person has to go to staples and send a copy either for us or to you,We have only one record for the last numbers of C/C made in may for completely different amount. My best regards.*** ***Airport Garden HouseMaverick StreetBoston, MA

Dear Revdex.com team,Customer was refunded on th right away when we spoke to him and customer was asked to call us if he did not received it, we work with *** as merchant services for charging and refundingCustomer never called back again. What the complaint is about then, we
corrected the mistake.In our understanding that complaint was filed with no reason. We have a high volume of customersand some times we do mistakes, but *** always corrects them.And by the way we are not a motel, as customer saysWe have a right to charge customers at the moment of booking, not week prior to arrival.Thank you for understanding. My best regards.*** ***Airport Garden HouseMaverick StreetBoston, MA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
As requested the credit card is #[redacted].  I attempted to scan the documentation but was unsuccessful.Thanks, [redacted] Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].The original payment was made to ** account in Jan.2016. The second payment was made in May 2016 to a SQ account. One payment was credited on the July credit card statement.  Everything was OK until the payment was REBILLed on the September 2016 credit card bill.
Regards,
[redacted]

Dear Revdex.com team,Even if you closed the complaint. we need to see the proof of second charge. It cold be last 4 numbers Mr [redacted]s credit card number.Guest stayed on May 30/June 2. we reserve the right to charge any time from moment of booking until arrival day. we refunded double charge the same day he called us. Upon arrival we provide the guest printed reservation page all payment information, basically we could not charge one more time because we do not have his credit card number since that person checked out. My best regards.[redacted]Airport Garden House319 Maverick StreetBoston, MA 02128