Dear Revdex.com, The family tour arranged and planned by [redacted] for August had misunderstandings and a lack of coordination from the startAs the tour operators we arrange and plan the details of the tour depending upon the size of the group, the composition of the group, the type of tour, and the time the group allocates On our regularly scheduled tours for the public we have tours that take three to six hoursEach stop is timed accordinglyThe age and size of the group, as well as the regulations are among the many factorsFor our private tours we give all the options to the groups and families, and the time and stops are both determined by the family’s needs and desires Considering these, when [redacted] contacted Excellent Tours to go on the African American Tour, she was provided with the name and phone number of one of the tour guides in advance in order to arrange their custom tour She was briefed by the tour guide on the possible sites they could cover in a well managed group of that sizeOn the day of the tour, the situation was unexpectedly unorganized and only one person was to coordinate and manage a group of people with ages ranging from to years oldThe group expected the buses to pull up on a street that restricts busesThe pifor the group was supposed to be at 6:PM, but it took minutes to communicate and start the tour Once the tour started, there was no coordinator in the family and the tour group was standing in the bus while they were supposed to get off with the tour guideThe elders didn’t want to get off the bus, and remained seatedDuring that time, the driver and the tour guide tried to explain what their obligations were, as people started to blame them Considering all the misunderstanding and the lack of coordination coming from the group leader, the tour was extended more than the allowed timeAt the end the group was happy, and the tour guides and drivers received a $tip each Excellent Tours has good experienced tour guides and drivers who have more than years of guiding and driving experience in Washington DC Each has a responsibility when they work togetherAs [redacted] said there was no misunderstanding among them because they each covered their portion of the responsibilityThis was the point that was explained to her when she contacted the office, and as a responsible business, she was offered a twilight tour for five as a courtesy Declining the offer, she requested money back, threatening to write a bad review about Excellent ToursAs responsible as we can be, we have all the evidence on our record and we will follow all the rules and regulations of the city while we do our tours, and we will treat our clients fairlyThe rules for idling buses to drop off and pick up signs are strictly enforced in the cityUnfortunately, [redacted] couldn’t take that reason and blame the driver and the tour guide We have the detailed proof of what time the group started the tour and the routes the two buses took to do the tours because the buses are equipped with GPS till they are dropped at their destination Excellent Tours thank the Trip Advisor team for giving us the opportunity to respond to the allegation and will provide all the documents if it is requiredWe are committed to do the best service to our clients and it is the first negative review received in our years of service Thank you and best regards Excellent Tours Management
Dear [redacted] , Re: Complaint [redacted] The accusation the client is making doesn't have any groundExcellent tours have a specific route, stops and time spent at each monument/memorial published on the websiteAt the start of the tour the family gathering was not all in the same mind sate to do the tour, as some of the people were asking the driver to be dropped at the hotel, because they had a long dayOnce the tour started at the first stop, still the group was in disagreement about getting off the bus and remaining in the busAll this confusion and luck of detailed planning was the main causeAs the company’s experience in handling a big group we have a long record and have proved ourselvesWe are operating a fleet of vehicles and our drivers and tour guides all have the required license from the city to do a tour As we replied before, we take our job seriously and each and every client is very important to us but at no time we falsify, and misinform clientsThat is why we took the group for a longer period on the tour and even offered a free tour to clear the misunderstandingUnfortunately, money back after all the service is rendered is not our policy Sincerely, Tsegaye M [redacted] Excellent ToursAirport Metro Connection, Inc Toll Free: ###-###-#### Main: ###-###-#### Fax: ###-###-####[email protected]
Dear Revdex.com, The family tour arranged and planned by [redacted] for August had misunderstandings and a lack of coordination from the startAs the tour operators we arrange and plan the details of the tour depending upon the size of the group, the composition of the group, the type of tour, and the time the group allocates On our regularly scheduled tours for the public we have tours that take three to six hoursEach stop is timed accordinglyThe age and size of the group, as well as the regulations are among the many factorsFor our private tours we give all the options to the groups and families, and the time and stops are both determined by the family’s needs and desires Considering these, when [redacted] contacted Excellent Tours to go on the African American Tour, she was provided with the name and phone number of one of the tour guides in advance in order to arrange their custom tour She was briefed by the tour guide on the possible sites they could cover in a well managed group of that sizeOn the day of the tour, the situation was unexpectedly unorganized and only one person was to coordinate and manage a group of people with ages ranging from to years oldThe group expected the buses to pull up on a street that restricts busesThe pifor the group was supposed to be at 6:PM, but it took minutes to communicate and start the tour Once the tour started, there was no coordinator in the family and the tour group was standing in the bus while they were supposed to get off with the tour guideThe elders didn’t want to get off the bus, and remained seatedDuring that time, the driver and the tour guide tried to explain what their obligations were, as people started to blame them Considering all the misunderstanding and the lack of coordination coming from the group leader, the tour was extended more than the allowed timeAt the end the group was happy, and the tour guides and drivers received a $tip each Excellent Tours has good experienced tour guides and drivers who have more than years of guiding and driving experience in Washington DC Each has a responsibility when they work togetherAs [redacted] said there was no misunderstanding among them because they each covered their portion of the responsibilityThis was the point that was explained to her when she contacted the office, and as a responsible business, she was offered a twilight tour for five as a courtesy Declining the offer, she requested money back, threatening to write a bad review about Excellent ToursAs responsible as we can be, we have all the evidence on our record and we will follow all the rules and regulations of the city while we do our tours, and we will treat our clients fairlyThe rules for idling buses to drop off and pick up signs are strictly enforced in the cityUnfortunately, [redacted] couldn’t take that reason and blame the driver and the tour guide We have the detailed proof of what time the group started the tour and the routes the two buses took to do the tours because the buses are equipped with GPS till they are dropped at their destination Excellent Tours thank the Trip Advisor team for giving us the opportunity to respond to the allegation and will provide all the documents if it is requiredWe are committed to do the best service to our clients and it is the first negative review received in our years of service Thank you and best regards Excellent Tours Management
Dear [redacted] , Re: Complaint [redacted] The accusation the client is making doesn't have any groundExcellent tours have a specific route, stops and time spent at each monument/memorial published on the websiteAt the start of the tour the family gathering was not all in the same mind sate to do the tour, as some of the people were asking the driver to be dropped at the hotel, because they had a long dayOnce the tour started at the first stop, still the group was in disagreement about getting off the bus and remaining in the busAll this confusion and luck of detailed planning was the main causeAs the company’s experience in handling a big group we have a long record and have proved ourselvesWe are operating a fleet of vehicles and our drivers and tour guides all have the required license from the city to do a tour As we replied before, we take our job seriously and each and every client is very important to us but at no time we falsify, and misinform clientsThat is why we took the group for a longer period on the tour and even offered a free tour to clear the misunderstandingUnfortunately, money back after all the service is rendered is not our policy Sincerely, Tsegaye M [redacted] Excellent ToursAirport Metro Connection, Inc Toll Free: ###-###-#### Main: ###-###-#### Fax: ###-###-####[email protected]