Airport Nissan of Cleveland (prior to October 2016 ownership change)

We are looking into the situation and will advise shortly

Jose M [redacted] 11:AM to [redacted] me [redacted] good day to youfollowing up with your email just wanted to let you know this issue has been resolve down payment was already refunded to Mrs [redacted] ***if you have any additional questions please feel free to call and or email meRegardsJose M [redacted] General ManagerAirport Nissan Cleveland

we are in process of calling Mrs [redacted] to resolve this issue....Thank You...Greg G [redacted]

We have contacted the customer and the issue has been addressed and satisfied

I have a copy of the cancellation check that was sent to the Lien holder for the gap coverage dates 12/18/check number #***.The tire coverage *** has does not replace rims unless they are not holding air, we have looked at other options for him trying to help but he is
not happy with them.The paint and interior protection was applied at delivery of the vehicle.*** was in this week, I made him an offer to buy back his vehicle and put him in a new one actually lowering his payment but he was still not happy

Yes they haveThank you

I just wanted to let you know that I received a check from Airport Nissan yesterday for the amount that I owe Nissan Motor Acceptance CorpYou can close the caseThank you! *** ***

Dear Mr*** I apologize for not having your concerns addressed sooner and for the issues that you had at the time of deliveryThe vehicle that you purchased from us was a new vehicle at the time of purchaseWhat the term 'unwind' means is that the vehicle had an agreement by another
party to purchase the vehicle but they could not secure financing and therefore could not complete the transactionThe dealership may have permitted them to drive the vehicle for a short period of time while they unsuccessfully attempted to secure a loan; hence the personal items you found in the vehicleI would be happy to offer you a full detail of your vehicle at no expense to you whenever you would like. Again, my apologies for the confusion. Best, Anthony Anthony

The refund has been processed and a check in on the way for the cancellation of the service contract. The warranty company sent us the money and it was sitting in an account we just had to redistribute it to the customer

we are in process of calling Mrs. [redacted] to resolve this issue....Thank You...Greg G[redacted]

If you would like to send me the copy of what you have that supports your claim I would be happy to review... If we should indeed be obligated to cover your remaining balance, we will do so. Best, Anthony R[redacted]

Jose M[redacted] <jm[redacted]@berniemoreno.com>11:41 AM to [redacted] me [redacted]good day to youfollowing up with your email just wanted to let you know this issue has been resolve down payment was already refunded to Mrs[redacted]if you have any additional questions please feel free to call and or...

email meRegardsJose M[redacted]General ManagerAirport Nissan Cleveland

Mr. [redacted], You're more than welcome to come pick up your $50 gas card at any point in time. Please make sure you have your 'we-owe' stating its owed when you arrive. Sorry for the delayed response. Best, Anthony R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are looking into the situation and will advise shortly.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a "We Owe" document from Airport Nissan Management. My wife, another family member and I witnessed this. Manager Chris R[redacted] and the Finance Manager assured us this would be paid by the dealership immediately on several occasions.   
[redacted]