I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The crankshafts in question were advertised as VVT crankshafts as seen in the attached file VVT crankshafts carry a "BB" or "BC" serial number Customer was told there could be a mixture of crankshafts but that they all would be VVT The "AA" crankshaft he is talking about is a non-VVT part that was never advertised in this listing [redacted] did speak with the customer on 3/and was gathering information He also spoke with him on 3/to try to work out a resolution to make the VVT crankshafts work as a replacement for the non-VVT crankshaft Before we could get a resolution to the problem and contact the customer back, he filed this complaint In the end, we did supply the customer with the VVT parts as advertised
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Arrington has been great in resolving my issues! I tried to retract my complaint but could not do soThe person that I have been dealing with is *** *** and he has been awesome in taking care of my concernsThis is a great company with a great product and will do business with them again and will recommend them they do stand by what they sell! Thanks *** ***
I didn't intent to ask for compensation of $ The purchase price of the product that I ordered was $ I was requesting $for compensation This amount is to cover the finance charges I incurred this month on the credit card that I used for the purchase Given the
lack of communication if received from Arrington I wanted to make sure that it wasn't fraud.-*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are only two crankshafts for the 5.7L Hemi, casting number *** and ***. I called and asked *** what casting number the cranks would be*** told me they were a mixture of the AA and BB but most of them were the *** crankWhat they shipped me was just the opposite of what they told meEvery crank they sent me was the *** crank. They should have told me they were all BB cranks and I would not have ordered themI was lied to and am still being lied to*** did call me on the 12th after I filed my complaint with the Revdex.com and he was very helpfulHe said the BB crank could be machined to work in place of the AA crankI told him we would be willing to try that but I was concerned about the balanceHe said they would try the AA and BB crank on the balancer and see if they are balanced the same and let me knowI am still waiting for a call back
I had high hopes I could do business with Arrington, they do have other parts that we need, but after the way they treated me, I would tell everyone to stay away
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund, but not happy with the service.
Regards,
[redacted]
The tune that the customer is requesting was sent to him on August 8, 2014. We have been in contact with the customer and he has indicated that he is now satisfied with the tune. We feel that this should resolve the complaint.
Sorry you called during
the annual [redacted] trade show. It is just too big to miss and that sometimes
leaves us shorthanded. Calls since then have been returned to you. We would be
happy to do email as well ([redacted]). Thanks
for trying. We still step up the effort to get in touch until we get you
your car back. It isn’t doing us any good sitting in the shop.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The crankshafts in question were advertised as VVT crankshafts as seen in the attached file. VVT crankshafts carry a "BB" or "BC" serial number. Customer was told there could be a mixture of crankshafts but that they all would be VVT. The "AA" crankshaft he is talking about is a...
non-VVT part that was never advertised in this listing.
[redacted] did speak with the customer on 3/6 and was gathering information. He also spoke with him on 3/12 to try to work out a resolution to make the VVT crankshafts work as a replacement for the non-VVT crankshaft. Before we could get a resolution to the problem and contact the customer back, he filed this complaint.
In the end, we did supply the customer with the VVT parts as advertised.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have made numerous calls to Aaringtons Performance in which I talked to one person who told me that they would be in Las Vegas all last week and for me to contact them on Monday when they get back or they would contact me. I have called and called and left messages with the lady that answers the phone for them to call me back. I've left my name, number and vehicle that is in the shop. I wanted to know what the dealer discount rate is to have my vehicle repaired. Unfortunately, I am not being contacted back by Aaringtons Performance.
Regards,
[redacted]
At Arrington, we take pride in offering good, reliable
parts, at fair prices and we back up our sales with quick and painless refunds
when the customer is not satisfied. Unfortunately, in this case, we had an
error in the description of a product; these are technical products and there
are...
several configurations, a substitution mistake can happen. We have resolved
the issue in a fair and consistent manner, fixing the web site description,
apologizing for the confusion, and quickly refunding the customer. We also
offered the customer discounted pricing on a different product that would not
have been available to him had we not made the mistake.
While we wish we could back up every mistake in the favor
of the customer at a considerable loss for us, we are not set up to do that. A
prompt and full refund is our ultimate solution when we cannot reach a fair
result with the customer.
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Negative,I did NOT call during the [redacted] show. I called a few days before the employees from Arrington's performance went to the show which is how I knew that they went. I was informed that I would be contacted after the week of the show and I said fair enough. The statement regarding that I have been contacted since they've been back from [redacted] is absolutely incorrect. When I read that I went and pulled up my phone log on my network providers website to ensure that I was not missing anything. If Arrington's performance is 100% positive that they have contacted me back I would like the dates and times of those phone calls because like I said my phone log from my network provider doesn't show any phone calls from Arrington's performance to me however there are numerous phone calls from me to them . Also along with the previous statement of stating that my motor worked fine on their Dyno. I do have my dyno sheet from their company when my car was on it. The line indicating horsepower as the car was on their dyno should've started from the bottom and went to the top with horsepower however the dyno sheet shows a mishap where it looks like the motor struggled and then tried to climb again. This was a concern of mine up on me picking up my car when I saw the dyno sheet and it was brushed off really quick as oh it's fine. I stated I have never had a dyno graph bar dip down on my car. This definitely indicates that there was a problem with the car up on me picking it up. However Arrington's performance was a company I had and trusted and took my vehicle to that was five hours away when I could've took it to a very reputable shop 20 minutes away from my house. Having done extensive research and reading about Arrington's performance is why I took my vehicle to them. Now with the statement saying that I contacted them during the [redacted] show and saying that they have tried contacting me numerous times after the [redacted] show is very incorrect and you cannot argue with full documentation of phone records because I only have one phone for them to contact me on. I am by no means an argumentative customer however I am trying to get my vehicle back. I still have copies of the emails of where I stated something is wrong with my motor my vehicle keeps dying and Arrington's performance said the tune probably went out put another tune in it and they emailed me a tune to put in my car. The dyno sheet firmly indicates that there was a problem from the beginning and it was brushed off when I question the concern of that dyno sheet. I even have a dyno sheet from another company of where my vehicle made 100 more horsepower than what Arrington's performance was saying it was making. Once again reiterating the fact that when my vehicle was climbing up in horsepower on the dyno it dipped it down and then came back up indicating there was a problem. Keeping in mind I am not a mechanic but I knew something was wrong and they told me that there was something on the Dyno that did that but my vehicle was fine. In a previous message sent to the Revdex.com it was stated that they were willing to work out a deal at the employee rate on repairing my vehicle and I have tried to call the shop numerous times to find out what the price was going to be for this and the secretary took my name and phone number numerous times but I never got a phone call back.
Regards,
[redacted]
We do apologize for the problems you encountered in trying to resolve this issue. We understand your frustration and are working with our personnel to insure that this kind of miscommunication does not occur in the future. We will gladly honor your request for a credit of $125. We have, processed a refund today in the amount of $125 to your [redacted] account ending in [redacted]. A copy of the refund receipt is attached.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The crankshafts in question were advertised as VVT crankshafts as seen in the attached file VVT crankshafts carry a "BB" or "BC" serial number Customer was told there could be a mixture of crankshafts but that they all would be VVT The "AA" crankshaft he is talking about is a non-VVT part that was never advertised in this listing [redacted] did speak with the customer on 3/and was gathering information He also spoke with him on 3/to try to work out a resolution to make the VVT crankshafts work as a replacement for the non-VVT crankshaft Before we could get a resolution to the problem and contact the customer back, he filed this complaint In the end, we did supply the customer with the VVT parts as advertised
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Arrington has been great in resolving my issues! I tried to retract my complaint but could not do soThe person that I have been dealing with is *** *** and he has been awesome in taking care of my concernsThis is a great company with a great product and will do business with them again and will recommend them they do stand by what they sell! Thanks *** ***
I didn't intent to ask for compensation of $ The purchase price of the product that I ordered was $ I was requesting $for compensation This amount is to cover the finance charges I incurred this month on the credit card that I used for the purchase Given the
lack of communication if received from Arrington I wanted to make sure that it wasn't fraud.-*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are only two crankshafts for the 5.7L Hemi, casting number *** and ***. I called and asked *** what casting number the cranks would be*** told me they were a mixture of the AA and BB but most of them were the *** crankWhat they shipped me was just the opposite of what they told meEvery crank they sent me was the *** crank. They should have told me they were all BB cranks and I would not have ordered themI was lied to and am still being lied to*** did call me on the 12th after I filed my complaint with the Revdex.com and he was very helpfulHe said the BB crank could be machined to work in place of the AA crankI told him we would be willing to try that but I was concerned about the balanceHe said they would try the AA and BB crank on the balancer and see if they are balanced the same and let me knowI am still waiting for a call back
I had high hopes I could do business with Arrington, they do have other parts that we need, but after the way they treated me, I would tell everyone to stay away
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund, but not happy with the service.
Regards,
[redacted]
The tune that the customer is requesting was sent to him on August 8, 2014. We have been in contact with the customer and he has indicated that he is now satisfied with the tune. We feel that this should resolve the complaint.
Sorry you called during
the annual [redacted] trade show. It is just too big to miss and that sometimes
leaves us shorthanded. Calls since then have been returned to you. We would be
happy to do email as well ([redacted]). Thanks
for trying. We still step up the effort to get in touch until we get you
your car back. It isn’t doing us any good sitting in the shop.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The crankshafts in question were advertised as VVT crankshafts as seen in the attached file. VVT crankshafts carry a "BB" or "BC" serial number. Customer was told there could be a mixture of crankshafts but that they all would be VVT. The "AA" crankshaft he is talking about is a...
non-VVT part that was never advertised in this listing.
[redacted] did speak with the customer on 3/6 and was gathering information. He also spoke with him on 3/12 to try to work out a resolution to make the VVT crankshafts work as a replacement for the non-VVT crankshaft. Before we could get a resolution to the problem and contact the customer back, he filed this complaint.
In the end, we did supply the customer with the VVT parts as advertised.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have made numerous calls to Aaringtons Performance in which I talked to one person who told me that they would be in Las Vegas all last week and for me to contact them on Monday when they get back or they would contact me. I have called and called and left messages with the lady that answers the phone for them to call me back. I've left my name, number and vehicle that is in the shop. I wanted to know what the dealer discount rate is to have my vehicle repaired. Unfortunately, I am not being contacted back by Aaringtons Performance.
Regards,
[redacted]
We contacted the customer directly on 3/27/14 and have worked out a resolution to the customer's satisfaction.
At Arrington, we take pride in offering good, reliable
parts, at fair prices and we back up our sales with quick and painless refunds
when the customer is not satisfied. Unfortunately, in this case, we had an
error in the description of a product; these are technical products and there
are...
several configurations, a substitution mistake can happen. We have resolved
the issue in a fair and consistent manner, fixing the web site description,
apologizing for the confusion, and quickly refunding the customer. We also
offered the customer discounted pricing on a different product that would not
have been available to him had we not made the mistake.
While we wish we could back up every mistake in the favor
of the customer at a considerable loss for us, we are not set up to do that. A
prompt and full refund is our ultimate solution when we cannot reach a fair
result with the customer.
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Negative,I did NOT call during the [redacted] show. I called a few days before the employees from Arrington's performance went to the show which is how I knew that they went. I was informed that I would be contacted after the week of the show and I said fair enough. The statement regarding that I have been contacted since they've been back from [redacted] is absolutely incorrect. When I read that I went and pulled up my phone log on my network providers website to ensure that I was not missing anything. If Arrington's performance is 100% positive that they have contacted me back I would like the dates and times of those phone calls because like I said my phone log from my network provider doesn't show any phone calls from Arrington's performance to me however there are numerous phone calls from me to them . Also along with the previous statement of stating that my motor worked fine on their Dyno. I do have my dyno sheet from their company when my car was on it. The line indicating horsepower as the car was on their dyno should've started from the bottom and went to the top with horsepower however the dyno sheet shows a mishap where it looks like the motor struggled and then tried to climb again. This was a concern of mine up on me picking up my car when I saw the dyno sheet and it was brushed off really quick as oh it's fine. I stated I have never had a dyno graph bar dip down on my car. This definitely indicates that there was a problem with the car up on me picking it up. However Arrington's performance was a company I had and trusted and took my vehicle to that was five hours away when I could've took it to a very reputable shop 20 minutes away from my house. Having done extensive research and reading about Arrington's performance is why I took my vehicle to them. Now with the statement saying that I contacted them during the [redacted] show and saying that they have tried contacting me numerous times after the [redacted] show is very incorrect and you cannot argue with full documentation of phone records because I only have one phone for them to contact me on. I am by no means an argumentative customer however I am trying to get my vehicle back. I still have copies of the emails of where I stated something is wrong with my motor my vehicle keeps dying and Arrington's performance said the tune probably went out put another tune in it and they emailed me a tune to put in my car. The dyno sheet firmly indicates that there was a problem from the beginning and it was brushed off when I question the concern of that dyno sheet. I even have a dyno sheet from another company of where my vehicle made 100 more horsepower than what Arrington's performance was saying it was making. Once again reiterating the fact that when my vehicle was climbing up in horsepower on the dyno it dipped it down and then came back up indicating there was a problem. Keeping in mind I am not a mechanic but I knew something was wrong and they told me that there was something on the Dyno that did that but my vehicle was fine. In a previous message sent to the Revdex.com it was stated that they were willing to work out a deal at the employee rate on repairing my vehicle and I have tried to call the shop numerous times to find out what the price was going to be for this and the secretary took my name and phone number numerous times but I never got a phone call back.
Regards,
[redacted]
We do apologize for the problems you encountered in trying to resolve this issue. We understand your frustration and are working with our personnel to insure that this kind of miscommunication does not occur in the future. We will gladly honor your request for a credit of $125. We have, processed a refund today in the amount of $125 to your [redacted] account ending in [redacted]. A copy of the refund receipt is attached.