Airport Plaza Hotel

March 1, 2017Revdex.com 4747Viewridge Ave., Suite San Diego, CA 92123-Re: [redacted] ***ID No [redacted] By way of introduction, I have been asked to respond to your letter of February 22, concerning the above-referenced complaint filed by Mr [redacted] ***As I understand it, Mr [redacted] is requesting compensation due to his inability to sell his property on account of a prior recorded Deed of Trust that was not disclosed in his title insurance policy.By way of background, [redacted] Title Company of Northern California ("Orange Coast”) was the escrow holder for the sale of the property at [redacted] , California (the "Property”) from [redacted] and [redacted] to Mr***'s company, [redacted] Inc(“***”)In the process of searching title to the Property, [redacted] discovered a Deed of Trust that Ms [redacted] had executed in favor of [redacted] and [redacted] as to an undivided fractional interest (the “Deed of Trust”)Ms [redacted] provided Orange Coast's escrow officer, [redacted] , with a copy of her reconveyance of the Deed of Trust, which unfortunately turned out to be invalid since it was later discovered that Ms [redacted] had previously assigned the Deed of Trust to the [redacted] Sole Proprietor Pension Plan Trust dated 9/(the “Pension Plan”)However, since the Deed of Trust was thirteen (13) years old and no Notices of Default had ever been recorded, it appeared that the obligation secured by the Deed of Trust had been satisfied [redacted] therefore made an underwriting decision to close the sale and issue an Owner's Policy of Title Insurance to [redacted] without exception to the Deed of Trust[redacted] has attempted to resolve this issue with Mr [redacted] to no availPlacer Title has advised Ms [redacted] that they have been in contact with the trustee of the Pension Plan, who has agreed to issue a full reconveyance [redacted] will immediately record the reconveyance as soon as it is receivedIf trustee fails to reconvey the Deed of Trust, [redacted] is prepared to insure the sale to the new buyerUnfortunately, [redacted] cannot reconvey the Deed of Trust because it is neither the named trustee nor the beneficiary, and since it did not pay off the Deed of Trust [redacted] is unable to record a Release of Obligation under California Civil Code $[redacted] is an underwrittentitle company within the meaning of California Insurance Code S12340.5, and issued the policy to [redacted] as issuing agent for [redacted] Title Guaranty Company (“ [redacted] ')In issuing the policy, [redacted] issued both the preliminary report of title as well as the title policy itselfHowever, [redacted] would have no liability to Mr [redacted] for any errors or omissions in either document.Under InsCS11, a preliminary report is defined as an offer to issue a policy of title insurance subject to certain stated exceptions, and is not to be construed as a representation of the actual status of title to the propertyAs such, a title company cannot be held liable for negligence on the basis of its mistakes or representations in a preliminary report (Southland Title Company vSuperior Court (1991) Cal.App.3d 530, Cal.Rptr425)Any liability will lie solely under the title insurance policy.However, a title insurance policy is only a contract of indemnity between the insured and the insurer whereby the insurer agrees to indemnify the insured against loss if the title is not in the condition described in the policy (InsCS.12340.2)It is not a representation that title is in the condition described, nor is it an opinion regarding the actual condition of title (Lawrence vChicago Title InsCo(1987) Cal.App.3d 70,Cal.Rptr264)In fact, the title company may, if it so chooses, even ignore or omit a potential title defect based on an underwriting decision (Fidelity National Title Insurance Company vMiller (1989) CalApp.3d 1163,Cal.Rptr17), as [redacted] did hereA title company therefore cannot be liable for inaccuracies in a title insurance policy on the basis of negligenceAny liability is contractual in nature onlyHowever, since [redacted] issued the policy as agent for [redacted] , any liability would be solely that of [redacted] If [redacted] does not receive a reconveyance from the trustee of the Plan, this matter will be submitted to [redacted] as a claim under ***'s title insurance policy.Please also be advised that under the terms of Orange Coast's Issuing Agency Agreement, [redacted] has sole responsibility for all claims handling and settlementAccordingly, all decisions concerning the availability and extent of any policy coverage that [redacted] might have for this matter, if any, and the disposition of the claim, would be made solely by [redacted]

We have contacted *** *** to investigate his claim. A product return request has been issued to inspect the product in questionWe are also in the process of reviewing *** *** pumping system design in order to understand or uncover any application issues. This will allow us to gain a complete view of the problemOnce we have a complete understanding of how to best assist *** *** will act in everyone's best interest. *** *** ** *** ** *** ***
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March 1, 2017Revdex.com 4747Viewridge Ave., Suite 200 San Diego, CA 92123-1688 Re: [redacted]ID No. 1 [redacted]By way of introduction, I have been asked to respond to your letter of February 22, 2017 concerning the above-referenced complaint filed by Mr. [redacted]. As I understand it,...

Mr. [redacted] is requesting compensation due to his inability to sell his property on account of a prior recorded Deed of Trust that was not disclosed in his title insurance policy.By way of background, [redacted] Title Company of Northern California ("Orange Coast”) was the escrow holder for the sale of the property at [redacted], California (the "Property”) from [redacted] and [redacted] to Mr. [redacted]'s company, [redacted] Inc. (“[redacted]”). In the process of searching title to the Property, [redacted] discovered a Deed of Trust that Ms. [redacted] had executed in favor of [redacted] and [redacted] as to an undivided fractional interest (the “Deed of Trust”). Ms. [redacted] provided Orange Coast's escrow officer, [redacted], with a copy of her reconveyance of the Deed of Trust, which unfortunately turned out to be invalid since it was later discovered that Ms. [redacted] had previously assigned the Deed of Trust to the [redacted] Sole Proprietor Pension Plan Trust dated 9/78 (the “Pension Plan”). However, since the Deed of Trust was thirteen (13) years old and no Notices of Default had ever been recorded, it appeared that the obligation secured by the Deed of Trust had been satisfied. [redacted] therefore made an underwriting decision to close the sale and issue an Owner's Policy of Title Insurance to [redacted] without exception to the Deed of Trust.[redacted] has attempted to resolve this issue with Mr. [redacted] to no avail. Placer Title has advised Ms. [redacted] that they have been in contact with the trustee of the Pension Plan, who has agreed to issue a full reconveyance. [redacted] will immediately record the reconveyance as soon as it is received. If trustee fails to reconvey the Deed of Trust, [redacted] is prepared to insure the sale to the new buyer. Unfortunately, [redacted] cannot reconvey the Deed of Trust because it is neither the named trustee nor the beneficiary, and since it did not pay off the Deed of Trust [redacted] is unable to record a Release of Obligation under California Civil Code $2941.[redacted] is an underwrittentitle company within the meaning of California Insurance Code S12340.5, and issued the policy to [redacted] as issuing agent for [redacted] Title Guaranty Company (“[redacted]'). In issuing the policy, [redacted] issued both the preliminary report of title as well as the title policy itself. However, [redacted] would have no liability to Mr. [redacted] for any errors or omissions in either document.Under Ins. C. S.12340. 11, a preliminary report is defined as an offer to issue a policy of title insurance subject to certain stated exceptions, and is not to be construed as a representation of the actual status of title to the property. As such, a title company cannot be held liable for negligence on the basis of its mistakes or representations in a preliminary report (Southland Title Company v. Superior Court (1991) 231 Cal.App.3d 530, 282 Cal.Rptr. 425). Any liability will lie solely under the title insurance policy.However, a title insurance policy is only a contract of indemnity between the insured and the insurer whereby the insurer agrees to indemnify the insured against loss if the title is not in the condition described in the policy (Ins. C. S.12340.2). It is not a representation that title is in the condition described, nor is it an opinion regarding the actual condition of title (Lawrence v. Chicago Title Ins. Co. (1987) 192 Cal.App.3d 70,237 Cal.Rptr. 264). In fact, the title company may, if it so chooses, even ignore or omit a potential title defect based on an underwriting decision (Fidelity National Title Insurance Company v. Miller (1989) 215 Cal. App.3d 1163,264 Cal.Rptr. 17), as [redacted] did here. A title company therefore cannot be liable for inaccuracies in a title insurance policy on the basis of negligence. Any liability is contractual in nature only. However, since [redacted] issued the policy as agent for [redacted], any liability would be solely that of [redacted]. If [redacted] does not receive a reconveyance from the trustee of the Plan, this matter will be submitted to [redacted] as a claim under [redacted]'s title insurance policy.Please also be advised that under the terms of Orange Coast's Issuing Agency Agreement, [redacted] has sole responsibility for all claims handling and settlement. Accordingly, all decisions concerning the availability and extent of any policy coverage that [redacted] might have for this matter, if any, and the disposition of the claim, would be made solely by [redacted].

The pump was installed by a contractor, I did not receive a physical copy of the warranty, just what I was told by the contractor and verified on Zoeller company website. The original installer unfortunately passed away last year and the business closed since it was a family owned company. I am not...

sure how I get a copy of the original warranty.

My disabled daughter and I stayed at this hotel on Saturday May 28, 2016. I had requested two beds, but was told repeatedly for two weeks prior that there were NO rooms with two beds available, I requested a roll away bed. Upon arrival/checking into the room, (complaint #1) the hotel did NOT provide bed linens for the roll away bed (complaint #2) the hotel did NOT provide blanket for the roll away bed. At approximately 5pm the toilet stopped up and overflowed. I threw towels onto the floor in order to protect the floor from the water, and I also turned off the cutoff value. I telephoned the front desk, and was told by [redacted] that "a plumber will be right up". Over the next 1 hour 45 minutes, I telephoned the front desk four times for them to send someone up with a plunger, towels, bed linens -- at 635 a maid showed up with a mop but no plunger, no towels, no bed linens, no blanket. I went to the front desk, the person then admitted that the hotel did not have maintenance personnel at night, and that the person who would plunge the toilet was "on airport runs" (which is directly across the street from the hotel). At 715 the night supervisor (the real [redacted]) came to our room to deliver towels -- no plunger, no bed linens, no blankets. She asked if anyone fixed the toilet to which I replied no they haven't. The next morning I telephoned the front desk and spoke with the supervisor ([redacted]) who apologized and she stated that the night staff had NOT apprised her of the situation. I asked for the manager, who telephoned me in a few minutes. I repeated the details to him ([redacted]) and he started yelling at me - wow -- guests are expected to bring their own linen, their own towels, their own plunger... I then telephoned an left a voicemail for the general manager to call me. After five days I telephoned him. After discussing the details he said "if all you're going to do is dish my hotel I'm ending this call". The culture at this hotel is to ignore guests and to subject them to health hazardsProduct_Or_Service: hotel roomDesired SettlementFuture guests should be apprised of the health hazards that the employees of this hotel subject guests toBusiness Response Contact Name and Title: [redacted]Contact Phone: 775-327-3453Contact Email: [redacted]on 5/28/16 [redacted] checked into hotel at time of reservation no rooms with 2 beds were avaliable during his stay he requested a rollaway bed which was delivered and the toilet over flowed when staff member went to mop up the floor the employee was yelled at using bad language to point she left the room and informed [redacted] at the desk she felt for her safety and [redacted] said she would deliver the towel and linens which she did the next day [redacted] contacted desk [redacted] took his call and infomed [redacted] fd manager of situation [redacted] contacted guest guest was using bad language and yelling as [redacted] tried to resolve the situation [redacted] ended the call professionally contacted higher up management and they decided since guest had issues with rollaway bed and toilet over flowing that we would refund the guest for his stay which was done 3 days later guest called myself he was very rude and used foul language made very serious accusastion and while I tried to help him he got to point when all he wanted to do was scream and use foul language and while I attempted to resolve his problem he called me a DICK and hung up the phone. the hotel made a mistake by delievering a rollaway without linnens and when the toliet overflowed hotel attempted to clean up the room deliver linnens to the guest but he screamed at guest in a way employees felt for there safety decesion was made to refund the guest for his stay since he was not happy the hotel did respond promptly to his issues but guest conduct was unacceptaple approiate compensation was given hotel is rate 12 out of 65 hotels on trip advisor hotel did everything they could to help the guest the guest just wanted to argue no further compensation should be given .Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Best Western response was typical of my visit to this dumpy hotel.Linens were NOT delivered, it took two hours for someone to come to the room to clean up the mess, even then they did NOT deliver towels, they did NOT plunge the stopped up toilet. The front desk person continually lied to me regarding plunging the toilet, getting towels, getting linens.The next morning the night manager ([redacted]) yelled at me, then Claudia called to apologize. I telephoned the general manager who displayed the same attitude -- COMPLETE DISDAIN FOR A GUEST. The lying, the disdain, the failure to take responsibility ALL COME FROM THE GENERAL MANAGER.Guests who stay at this hotel are expected to bring their own linens, their own towels, their own plunger, and the guest should probably bring a tool chest because maintenance personnel only work during the day.The general manager condones lying to guests, yelling at guests, placing guests health in jeopardy -- this hotel is run down and guests should be ware of the conditions of the hotel as well as the manner in which they can expect to be treated. Last time that I will stay here, and I travel to the Reno to visit the[redacted] multiple times each year as I have done for the past 20 years. This hotel and these employees have COMPLETE DISDAIN FOR VETERANS, THE DISABLED, and PEOPLE IN GENERAL.Final Business Response The hotel has refunded the guest for his night stay the hotel apologized to guest for delivering a rollaway unmade the hotel sent housekeeper up to the room to make up the bed , there was a toliet that became clogged hotel sent housekeeper up to mop up the mess the guest was offered to change rooms he declined the hotel has maintance 24hrs a day the mainteance person has a dual job of driving the airport shuttle along with maintance and a housekeeper went to room before the maint person was avaliable the employee didnt feel safe with guest and asked another employee to help the guest do to being yelled at by guest When front desk manager and general manager tried to help him he wanted to start a arguement the hotel refunded the guest his money for his stay the hotel is inspected by the health department, and by Bestwestern and the hotel exceeds expectations in all areas the hotel is a top rated hotel in Reno. At this point the hotel refunded the guest his money and there is nothing further the hotel can do to satisfy the guest if there is something I am open to further discussions with the guest.[redacted]General Manager Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The response from the hotel is full of fabrications, misstatements, and lies.According to the front desk supervisor, the hotel does NOT employ maintenance personnel 24 hours a day as the GM misstates.The hotel failed to provide bed linens, towels, consistently lied about repairing the stopped up and overflowing toilet. The hotel is NOT one of the top rated hotels as the GM misstates. The front desk staff repeatedly lied about sending someone to our room to repair the stopped up and overflowing toilet. The front desk only offered to move us to another room at 730 pm a full 2 1/2 hours later and after my DISABLED daughter was asleep, thus making this option not feasible. The hotel personnel engaged (and the GM continues to engage) in lies in order to discredit the complaint.The facts of this complaint are unrefutable - the hotel failed to provide bed linens; the hotel failed to provide towels; the hotel failed to repair a stopped up and over flowing toilet; the hotel continually lied about repairing the stopped up and over flowing toilet; the hotel refused to correct the stopped up and overflowing toilet; the hotel yelled at a guest; the hotel misstates facts in a feeble attempt to discredit the complaint; the hotel does NOT employee maintenance personnel 24 hours per day every day; the hotel deliberately endangered the safety of myself and my disabled daughter; the hotel shows disdain for guests in general, veterans and disabled in particular.The disdain for guests by employees at this location stems from the GM who continues the pattern of misstatements and fabrications. Keep listening to the convicted drug addicts on the radio and voting for candidates who espouse racist and bigotry - when guests stay at this hotel they need to bring their own bed linens, their own towels, a plunger, a tool box, and be prepared for any inevitability because the only surety that a guest can expect at this hotel is to be lied to - continually!