Airport Plaza

Review: book a room through [email protected] for two nights but only stay one night because the hotel not in a good condition the hotel hall way stink, bath room dirty, towels and sheets got stains all over. I told them that night 5/30/2013 that I will not stay the second night the girl said ok when I went to check out he is already inform that am not staying the second night, at the time of check out I ask for a receipt ken told me he have no receipt because I pay for hotel through hotel.com so he did not give me any paper work at all now I want something to prove I only stayed one night Bill told me he will fax it to Tickets At Work ###-###-#### but he did not, something is not right, I asked[redacted] ###-###-#### to get something in writing states that I only stayed one night he gave her a copy someone else drivers license information and recieptDesired Settlement: ORDER SUMMARYBilling Information[redacted] Payment InformationPayment Submitted: Fri. April 19, 2013 @ 12:57PMAmount Charged: $105.36HOTEL INFORMATION DATE(S) # OF ROOMS TOTALAirport Plaza Hotel3695 Thirlane Rd NwRoanoke, VA 24019Check-In: 05/30/2013Check-Out: 06/01/20131 $95.00Subtotal: $95.00Hotel recovery & fees: $10.36GRAND TOTAL: $105.36All sales are final. There are no refunds and no exchanges on any tickets.A charge in this amount will appear from "Tickets At Work" on your next Credit Card statement.TicketsAtWork.comQuestions? You can reach TicketsAtWork.com at ###-###-####Copyright 2013 TicketsAtWork.com

Business

Response:

This letter is to certify that [redacted], had stayed at the hotel for only one day from 5/30/2013 and checked out on 5/31/2013.Any assistance to Mrs. [redacted] about issuing any due refund will be sincerely appreciated.Truly, [redacted]Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]