I traveled out of Atlanta over a holiday weekend and thought I should make a parking reservation to be safe. Thought I was booking directly through PreFlight but was on this site instead. Made my reservation, went on the trip, and came back with my parking receipt but there was no attendant to look at it to let me out. This parking lot only has a barcode scanner and credit card scanner to leave. I had to pay again in order to get out of the lot. Now this company will not give me my money back, they just want to give me a credit. The reality is you don't need to use them EVER. Please don't fall for the same thing I did, even on the receipt it says PreFlight not this company. I don't want a credit with them and at this point, I may never use PreFlight again either. Parking for 4 days has cost me $140.00 because of both of these companies and all they want to do is blame each other. No help for the consumer!
I mistakenly paid at the lot to get out but the attendant explained that I made a mistake and paid for a second time but he provided me a receipt and told me to give it to the company I paid for the parking. He said he would give me a refund but I didn’t originally pay them. I wish I had now. This company gave me a credit toward my next parking which I will never use. If you really want to save yourself the headache reserve directly through the lot.
No Phone Number and Web Site Does Not Function Properly
My wife and I made separate reservations to park at EZ Air Park without knowing that the other had done it. I was advised by EZ Air Park that AirportParkingReservations.com, Inc., hit us with a $6 service charge per reservation at that I could make the reservation directly with EZ Park without a service charge. I canceled both reservations through the form on the APR.com, Inc., webpage in a timely manner (within 24 hours). I never received a confirmation of either cancelation and tried in vain to access the company through its contact page. Each time I put in the information requested it stated that I had invalid characters and my contact request could not be submitted. I note from other reviews that I am not the only one giving a 1 star review to this company. I am amazed that anyone deals with them.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello [redacted] As previously indicated, we are not able to issue any other refund above the amount you paid for the reservation itselfThat refund was already issued on 06/02/In addition, we added a credit of $to your AirportParkingReservations.com account, which is the approximate difference in cost for you to use the alternate parking locationThis credit does not expire and can be applied to a future reservation made through our websiteWe do have several other parking options listed in that area, but you may also apply the credit to a reservation made for a different airport, if you'd like We are terribly sorry for any inconvenience caused by this situation, but at this time, we are not able to issue any additional monetary compensationSincerely, Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
To Whom it May Concern, Our business obtained the services of [redacted] for a valuationWe pre paid a sum equal to $1,for these services [redacted] failed to deliver on time, [redacted] was asked repeatedly for a completed valuation and months went by without any deliverablesAfter months of no action we requested a refund of the pre paid amount that was paid to [redacted] for the valuation, to this date we have not received a refund for those services that were never deliveredIf you wish to contact me, you can reach me at [redacted] Thanks, [redacted] Project Manager [redacted]
From: [redacted] ] Sent: Tuesday, February 06, 11:AM To: [redacted] Subject: Credit received $ Dear sir: I have received the credit from the airport parking companyThank you
Hello ***,We apologize for any misunderstandingOur records show that Reservation ID [redacted] was submitted through our website on 07/27/2015, and the charge of $was submitted via [redacted] If your checking account is tied to your [redacted] account, you may wish to contact [redacted] directly to determine why the payment was taken from that account instead of from any balance you may have had on your [redacted] accountWe do not have access to any of that information here, as it is confidential between you and [redacted] .If you wish to cancel your reservation, we will be happy to issue a full refund, which will be returned to the original method of paymentPlease let us know if that is what you would like to do.Sincerely, [redacted] ***Senior Customer Service Agent [redacted] Reservations.com, Inc
***, I am very sorry to learn that you were unable to use your reservationA refund has already been issued for the amount you prepaid online.Regarding your specific concerns about the information provided on our website, here is a link to a copy of your reservation receipt: [redacted] - please also see the attachments I includedThe address and phone number for [redacted] is the same information as what is shown on their own websiteThe "average shuttle wait time" you referenced from our website is based on information we received from previous customers at that facility, and, as the name implies, it is an average of the wait times they experiencedIt is not intended to show that the shuttle runs in that exact increment in of timeAs you noted, that particular location offers shuttle service every minutes, which is also shown on our website (and on your receipt)I truly apologize for any misunderstanding; however, I am unable to issue a refund for the alternate parking you usedI do appreciate your taking the time to let us know of your concernsIt is only through feedback like this that we become aware if we are meeting the needs of our customers, and whether our parking partners are also meeting those expectations Should you wish to try our service again, I have placed a $credit on your account, which you can apply to the prepaid amount on a future reservation.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Hello [redacted] As previously explained, there was not a hidden charge of $The amount quoted on your reservation was correct for the dates and times you requestedWe have already issued a full refund of the prepaid amount when you canceled the reservation.We do appreciate your feedback and certainly apologize for any misunderstanding regarding this matterSincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Complaint: [redacted] I am rejecting this response because: This response is inadequateFirst of all, it was not a problem of my being "unable to use" my reservationThe reservation was not honored at the siteI really don't care how many parking lots you partner with, or how well they manage their inventoryI only care that I was not provided with the service that was promisedAfter that, I was not able to get a response from your company, despite trying through your website and your phone numberA $credit to be used at a business that is so unreliable is absolutely worthlessSince I had to pay for valet parking, you still owe me a refund for that costIf you are "unable" to pay that, you should just close your business Because of your company's failure to provide a promised service I was forced to pay an additional $I expect to be fully reimbursed Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company knowingly and purposefully withheld necessary information to complete the work and then demanded a refund after work he begunThen they started posting complaints online when we refused to return a nonrefundable depositThis is most likely because just like the last time they engaged us to do the same work, they did not pursue the transaction for what the work was forThey have since publicly defamed us committing both libel and slanderAdditionally, they have written threatening extortion letters which are being turned over to the district attorney's office for investigationThey have, in writing made these threats and refused to submit to the legally binding terms of the contracts which they breachedDue to this, and the fact that they have caused innumerable and indeterminable damages, they are using extralegal extortion tactics to defraud my firm and the general publicAny company who threatens extortion by conspiracy (by sending teams of people to attack us and make complaints under different identities), deserves to be investigated Sincerely, [redacted] ***
Hello [redacted] We are very sorry to learn about your experienceOur records show that we did respond to your inquiry yesterday, and a full refund has been issued for the amount you prepaidPlease allow 5-business days to see this transaction reflected on your card.We truly appreciate your giving us the opportunity to address your concerns, and we will certainly follow up with the parking lot's management regarding this matterWe value your business and hope you will continue using our service in the future.If we may be of further assistance, please let us know.Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
PLEASE SEE BELOW FOR CORRESPONDENCES WITH MR [redacted] ABOUT REFUNDING OUR MONEY. NO WORK HAS BEEN COMPLETED AND HE REFUSES TO GIVE US OUR MONEY BACK. ________________________________ [redacted] **President & CEO [redacted] On Jun 1, 2015, at 5:07 PM, [redacted] > wrote: ***, May we please have our money back for the work you did not do? Best, [redacted] On May 19, 2015, at 11:26 AM, [redacted] > wrote: ***, May we please have our money back? Best, [redacted] On May 18, 2015, at 10:52 AM, [redacted] > wrote: ***, May we please have our money back? Best, [redacted] On May 15, 2015, at 11:19 AM, [redacted] > wrote: ***, Can we please have our $1,200 refund for the valuation services you did not provide? I promise that I will go away and stop shaming [redacted] on social media. In fact, I will remove what I have done so far. Failure to return my money will result in more complaints (i.e. BBB) and letters to your associations, ***, [redacted] , [redacted] and the [redacted] about stealing from customers. Have a team here than can help me with all of these efforts. Please just return our money and you won’t hear from me. It’s the right thing to do. Best, [redacted] On May 5, 2015, at 2:35 PM, [redacted] > wrote: ***, Your refusal to acknowledge our agreement and refuse refund of our money is inappropriate and unprofessional. If my calls and emails over the last 3 weeks are not getting through to you, I will coming to your office to collect my money directly from you in person. Do I have this address right? [redacted] See you soon. Best, ________________________________ [redacted] **President & CEO [redacted] Email *** [redacted] On May 4, 2015, at 1:56 PM, [redacted] > wrote: ***,Do you have an update on our money? Please advise.Best, [redacted] On May 4, 2015, at 8:54 AM, [redacted] > wrote:***,Give us our $1,500 back this week. I’m tired of calling and emailing. Best, [redacted] On Apr 6, 2015, at 2:31 PM, [redacted] wrote:***,Please confirm that you will be refunding the $1,500.Best, [redacted] On Apr 3, 2015, at 9:10 AM, [redacted] wrote:***,I did not get a call back from you last night.Please just execute the refund of $1,500 (2 payments of $750) back to our company. Confirm when complete.Best, [redacted] On Mar 30, 2015, at 9:58 AM, [redacted] > wrote:***,Please call me at your earliest. Thanks you.Best, [redacted] On Mar 25, 2015, at 8:35 AM, [redacted] > wrote:***,Where are you with the valuation update? Best, [redacted] On Mar 9, 2015, at 10:37 AM, [redacted] > wrote:***,I just left you another voicemail and still haven’t heard back from you on the below inquiry about delivery date. We need to know the status of the valuation update. Please call me.Best, [redacted] On Mar 2, 2015, at 4:09 PM, [redacted] wrote:***,I need some guidance as to when this will be complete. ASAP would be best, but a estimated delivery date (1 week, 2 weeks or 3 weeks) is requested please. Best, [redacted] On Feb 24, 2015, at 11:15 PM, [redacted] > wrote:I was trying to have the staff login to the QB files to pull some data(which is faster for us). Any chance you could add [redacted] That is the user who needs access.Best, [redacted] ***FOUNDER [redacted] APCCERTIFIED PUBLIC ACCOUNTANTS & ADVISORS [redacted] ***Main: [redacted] Direct: ( [redacted] Fax: [redacted] Email: [redacted] Web: [redacted] Blog @ [redacted] ? Please consider the environment before printing this email-------------------------------DISCLAIMER:Any accounting, business or tax advice contained in this communication,including attachments and enclosures, is not intended as a thorough,in-depth analysis of specific issues, nor a substitute for a formal opinion,nor is it sufficient to avoid tax-related penalties. If desired, [redacted] would be pleased to perform the requisite research and provide youwith a detailed written analysis. Such an engagement may be the subject of aseparate engagement letter that would define the scope and limits of thedesired consultation services.PRIVILEGED AND CONFIDENTIAL:This communication and any accompanying documents are confidential andprivileged. They are intended for the sole use of the addressee. If youreceive this transmission in error, you are advised that any disclosure,copying, distribution, or the taking of any action in reliance upon thiscommunication is strictly prohibited. Moreover, any such disclosure shallnot compromise or waive the attorney-client, accountant-client, or otherprivileges as to this communication or otherwise. If you have received thiscommunication in error, please contact me at the above email address. Thankyou.-----Original Message-----From: [redacted] Sent: Tuesday, February 24, 2015 1:55 PMTo: [redacted] ***Subject: Re: PSF Valuation Update***,Can you please provide me with an estimate of the timeline for the valuationupdate?I can be available for a call after 12 noon pt most days this week.Best, [redacted] On Feb 16, 2015, at 8:40 AM, [redacted] >wrote:***,See attached for PSF financials and projections.Make note that my management bonus is 25% of distributions above $1.7million. That is why you see higher HR costs towards the end of the year.Best, [redacted]
Hello [redacted] We are sorry to learn that you were not able to use your recent reservationWhen you submitted your reservation online on 05/14/2017, you should have received a copy of the receipt on-screen and also at your email addressWe confirmed that we do have you correct email address on file, so we are not sure why you did not receive that copy.Due to the circumstances, we have issued a full refund of the prepaid amountYou should see this transaction reflected on your card within the next few days.We apologize for any inconvenience caused by this situation, and we appreciate your giving us the opportunity to address your concernsWe value your patronage and hope you will consider using our service again in the future.Sincerely,Cathy Y***Customer Service ManagerAirportParkingReservations.com
Hello [redacted] Thank you for getting in touchIt appears as though there was a misunderstanding between the total that was displayed on the checkout page and the breakdown of the payment amountsYour reservation was requested for the dates of 09/24/at 11:AM to 10/01/at 5: PM, which is considered an 8-day stayThe rate at [redacted] Airport Parking is $per day, and the total for your stay was quoted as $98.13, including taxes and feesYou prepaid $of that amount, which left a balance ("Pay at Lot" amount) of $due at the lotThis information was displayed on the checkout page before you entered your payment information, and is the same as what was listed on the reservation confirmation page.We are very sorry for any confusion regarding your reservation, but the billing was correct for the dates and times you entered Our records indicate that you requested a cancellation of your reservation 09/23/2016, and a full refund of the prepaid amount has already been issued to your cardNo additional refund is due at this timeWe do appreciate your bringing this matter to our attention, and hope you will consider using our service again in the futureSincerely, Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Hello ***It looks like you filed this complaint before receiving our second email responseAlthough we do not issue refunds for a change in schedules, if you can provide us with documentation from the parking lot of the change in dates, we will be happy to add a credit to your [redacted] account, which you can apply to a future reservationFeel free to send the requested information to [redacted] so we can take care of that credit for you.Sincerely,Cathy Y***Customer Service Manager [redacted]
Hello,Thank you for sending this reminderHowever, our records indicate the following response was sent on 12/08/2014:Hello [redacted] ,I am very sorry to learn that you were unable to use your reservationWe are a reservation service for many different parking facilities at airports across the countryEach lot's management is responsible for monitoring their own inventory levels and for entering blackout dates, as neededUnfortunately, [redacted] did not do so in this instanceWe will certainly follow up with the lot's management regarding this matter.Please be assured that the original payment amount of $has already been refunded to your cardAlthough we are unable to issue any additional refund, we placed a credit of $on your AirportParkingReservations.com, which you can apply to the deposit amount on a future reservation made through our website.We apologize for any inconvenience caused by this regrettable situationWe value your business and hope that we can provide you with an excellent parking experience in the future.Sincerely, [redacted] ***AirportParkingReservations.com, Inc.Upon receiving a Second Notice on 12/15/regarding this complaint, the online status indicated that "The Revdex.com is reviewing your message" and that "There is nothing for you to do on this complaint right now" (see attached)If my original response was not attached to this complaint, please accept the above text as our official response and let me know if any additional action is required at this time.Sincerely,***AirportParkingReservations.com, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello [redacted] As previously indicated, we are not able to issue any other refund above the amount you paid for the reservation itselfThat refund was already issued on 06/02/In addition, we added a credit of $to your AirportParkingReservations.com account, which is the approximate difference in cost for you to use the alternate parking locationThis credit does not expire and can be applied to a future reservation made through our websiteWe do have several other parking options listed in that area, but you may also apply the credit to a reservation made for a different airport, if you'd like We are terribly sorry for any inconvenience caused by this situation, but at this time, we are not able to issue any additional monetary compensationSincerely, Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
To Whom it May Concern, Our business obtained the services of [redacted] for a valuationWe pre paid a sum equal to $1,for these services [redacted] failed to deliver on time, [redacted] was asked repeatedly for a completed valuation and months went by without any deliverablesAfter months of no action we requested a refund of the pre paid amount that was paid to [redacted] for the valuation, to this date we have not received a refund for those services that were never deliveredIf you wish to contact me, you can reach me at [redacted] Thanks, [redacted] Project Manager [redacted]
From: [redacted] ] Sent: Tuesday, February 06, 11:AM To: [redacted] Subject: Credit received $ Dear sir: I have received the credit from the airport parking companyThank you
Hello ***,We apologize for any misunderstandingOur records show that Reservation ID [redacted] was submitted through our website on 07/27/2015, and the charge of $was submitted via [redacted] If your checking account is tied to your [redacted] account, you may wish to contact [redacted] directly to determine why the payment was taken from that account instead of from any balance you may have had on your [redacted] accountWe do not have access to any of that information here, as it is confidential between you and [redacted] .If you wish to cancel your reservation, we will be happy to issue a full refund, which will be returned to the original method of paymentPlease let us know if that is what you would like to do.Sincerely, [redacted] ***Senior Customer Service Agent [redacted] Reservations.com, Inc
***, I am very sorry to learn that you were unable to use your reservationA refund has already been issued for the amount you prepaid online.Regarding your specific concerns about the information provided on our website, here is a link to a copy of your reservation receipt: [redacted] - please also see the attachments I includedThe address and phone number for [redacted] is the same information as what is shown on their own websiteThe "average shuttle wait time" you referenced from our website is based on information we received from previous customers at that facility, and, as the name implies, it is an average of the wait times they experiencedIt is not intended to show that the shuttle runs in that exact increment in of timeAs you noted, that particular location offers shuttle service every minutes, which is also shown on our website (and on your receipt)I truly apologize for any misunderstanding; however, I am unable to issue a refund for the alternate parking you usedI do appreciate your taking the time to let us know of your concernsIt is only through feedback like this that we become aware if we are meeting the needs of our customers, and whether our parking partners are also meeting those expectations Should you wish to try our service again, I have placed a $credit on your account, which you can apply to the prepaid amount on a future reservation.Sincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Hello [redacted] As previously explained, there was not a hidden charge of $The amount quoted on your reservation was correct for the dates and times you requestedWe have already issued a full refund of the prepaid amount when you canceled the reservation.We do appreciate your feedback and certainly apologize for any misunderstanding regarding this matterSincerely,Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Complaint: [redacted] I am rejecting this response because: This response is inadequateFirst of all, it was not a problem of my being "unable to use" my reservationThe reservation was not honored at the siteI really don't care how many parking lots you partner with, or how well they manage their inventoryI only care that I was not provided with the service that was promisedAfter that, I was not able to get a response from your company, despite trying through your website and your phone numberA $credit to be used at a business that is so unreliable is absolutely worthlessSince I had to pay for valet parking, you still owe me a refund for that costIf you are "unable" to pay that, you should just close your business Because of your company's failure to provide a promised service I was forced to pay an additional $I expect to be fully reimbursed Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company knowingly and purposefully withheld necessary information to complete the work and then demanded a refund after work he begunThen they started posting complaints online when we refused to return a nonrefundable depositThis is most likely because just like the last time they engaged us to do the same work, they did not pursue the transaction for what the work was forThey have since publicly defamed us committing both libel and slanderAdditionally, they have written threatening extortion letters which are being turned over to the district attorney's office for investigationThey have, in writing made these threats and refused to submit to the legally binding terms of the contracts which they breachedDue to this, and the fact that they have caused innumerable and indeterminable damages, they are using extralegal extortion tactics to defraud my firm and the general publicAny company who threatens extortion by conspiracy (by sending teams of people to attack us and make complaints under different identities), deserves to be investigated Sincerely, [redacted] ***
Hello [redacted] We are very sorry to learn about your experienceOur records show that we did respond to your inquiry yesterday, and a full refund has been issued for the amount you prepaidPlease allow 5-business days to see this transaction reflected on your card.We truly appreciate your giving us the opportunity to address your concerns, and we will certainly follow up with the parking lot's management regarding this matterWe value your business and hope you will continue using our service in the future.If we may be of further assistance, please let us know.Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
PLEASE SEE BELOW FOR CORRESPONDENCES WITH MR [redacted] ABOUT REFUNDING OUR MONEY. NO WORK HAS BEEN COMPLETED AND HE REFUSES TO GIVE US OUR MONEY BACK. ________________________________ [redacted] **President & CEO [redacted] On Jun 1, 2015, at 5:07 PM, [redacted] > wrote: ***, May we please have our money back for the work you did not do? Best, [redacted] On May 19, 2015, at 11:26 AM, [redacted] > wrote: ***, May we please have our money back? Best, [redacted] On May 18, 2015, at 10:52 AM, [redacted] > wrote: ***, May we please have our money back? Best, [redacted] On May 15, 2015, at 11:19 AM, [redacted] > wrote: ***, Can we please have our $1,200 refund for the valuation services you did not provide? I promise that I will go away and stop shaming [redacted] on social media. In fact, I will remove what I have done so far. Failure to return my money will result in more complaints (i.e. BBB) and letters to your associations, ***, [redacted] , [redacted] and the [redacted] about stealing from customers. Have a team here than can help me with all of these efforts. Please just return our money and you won’t hear from me. It’s the right thing to do. Best, [redacted] On May 5, 2015, at 2:35 PM, [redacted] > wrote: ***, Your refusal to acknowledge our agreement and refuse refund of our money is inappropriate and unprofessional. If my calls and emails over the last 3 weeks are not getting through to you, I will coming to your office to collect my money directly from you in person. Do I have this address right? [redacted] See you soon. Best, ________________________________ [redacted] **President & CEO [redacted] Email *** [redacted] On May 4, 2015, at 1:56 PM, [redacted] > wrote: ***,Do you have an update on our money? Please advise.Best, [redacted] On May 4, 2015, at 8:54 AM, [redacted] > wrote:***,Give us our $1,500 back this week. I’m tired of calling and emailing. Best, [redacted] On Apr 6, 2015, at 2:31 PM, [redacted] wrote:***,Please confirm that you will be refunding the $1,500.Best, [redacted] On Apr 3, 2015, at 9:10 AM, [redacted] wrote:***,I did not get a call back from you last night.Please just execute the refund of $1,500 (2 payments of $750) back to our company. Confirm when complete.Best, [redacted] On Mar 30, 2015, at 9:58 AM, [redacted] > wrote:***,Please call me at your earliest. Thanks you.Best, [redacted] On Mar 25, 2015, at 8:35 AM, [redacted] > wrote:***,Where are you with the valuation update? Best, [redacted] On Mar 9, 2015, at 10:37 AM, [redacted] > wrote:***,I just left you another voicemail and still haven’t heard back from you on the below inquiry about delivery date. We need to know the status of the valuation update. Please call me.Best, [redacted] On Mar 2, 2015, at 4:09 PM, [redacted] wrote:***,I need some guidance as to when this will be complete. ASAP would be best, but a estimated delivery date (1 week, 2 weeks or 3 weeks) is requested please. Best, [redacted] On Feb 24, 2015, at 11:15 PM, [redacted] > wrote:I was trying to have the staff login to the QB files to pull some data(which is faster for us). Any chance you could add [redacted] That is the user who needs access.Best, [redacted] ***FOUNDER [redacted] APCCERTIFIED PUBLIC ACCOUNTANTS & ADVISORS [redacted] ***Main: [redacted] Direct: ( [redacted] Fax: [redacted] Email: [redacted] Web: [redacted] Blog @ [redacted] ? Please consider the environment before printing this email-------------------------------DISCLAIMER:Any accounting, business or tax advice contained in this communication,including attachments and enclosures, is not intended as a thorough,in-depth analysis of specific issues, nor a substitute for a formal opinion,nor is it sufficient to avoid tax-related penalties. If desired, [redacted] would be pleased to perform the requisite research and provide youwith a detailed written analysis. Such an engagement may be the subject of aseparate engagement letter that would define the scope and limits of thedesired consultation services.PRIVILEGED AND CONFIDENTIAL:This communication and any accompanying documents are confidential andprivileged. They are intended for the sole use of the addressee. If youreceive this transmission in error, you are advised that any disclosure,copying, distribution, or the taking of any action in reliance upon thiscommunication is strictly prohibited. Moreover, any such disclosure shallnot compromise or waive the attorney-client, accountant-client, or otherprivileges as to this communication or otherwise. If you have received thiscommunication in error, please contact me at the above email address. Thankyou.-----Original Message-----From: [redacted] Sent: Tuesday, February 24, 2015 1:55 PMTo: [redacted] ***Subject: Re: PSF Valuation Update***,Can you please provide me with an estimate of the timeline for the valuationupdate?I can be available for a call after 12 noon pt most days this week.Best, [redacted] On Feb 16, 2015, at 8:40 AM, [redacted] >wrote:***,See attached for PSF financials and projections.Make note that my management bonus is 25% of distributions above $1.7million. That is why you see higher HR costs towards the end of the year.Best, [redacted]
Hello [redacted] We are sorry to learn that you were not able to use your recent reservationWhen you submitted your reservation online on 05/14/2017, you should have received a copy of the receipt on-screen and also at your email addressWe confirmed that we do have you correct email address on file, so we are not sure why you did not receive that copy.Due to the circumstances, we have issued a full refund of the prepaid amountYou should see this transaction reflected on your card within the next few days.We apologize for any inconvenience caused by this situation, and we appreciate your giving us the opportunity to address your concernsWe value your patronage and hope you will consider using our service again in the future.Sincerely,Cathy Y***Customer Service ManagerAirportParkingReservations.com
Hello [redacted] Thank you for getting in touchIt appears as though there was a misunderstanding between the total that was displayed on the checkout page and the breakdown of the payment amountsYour reservation was requested for the dates of 09/24/at 11:AM to 10/01/at 5: PM, which is considered an 8-day stayThe rate at [redacted] Airport Parking is $per day, and the total for your stay was quoted as $98.13, including taxes and feesYou prepaid $of that amount, which left a balance ("Pay at Lot" amount) of $due at the lotThis information was displayed on the checkout page before you entered your payment information, and is the same as what was listed on the reservation confirmation page.We are very sorry for any confusion regarding your reservation, but the billing was correct for the dates and times you entered Our records indicate that you requested a cancellation of your reservation 09/23/2016, and a full refund of the prepaid amount has already been issued to your cardNo additional refund is due at this timeWe do appreciate your bringing this matter to our attention, and hope you will consider using our service again in the futureSincerely, Cathy Y***Senior Customer Service AgentAirportParkingReservations.com
Hello ***It looks like you filed this complaint before receiving our second email responseAlthough we do not issue refunds for a change in schedules, if you can provide us with documentation from the parking lot of the change in dates, we will be happy to add a credit to your [redacted] account, which you can apply to a future reservationFeel free to send the requested information to [redacted] so we can take care of that credit for you.Sincerely,Cathy Y***Customer Service Manager [redacted]
Hello,Thank you for sending this reminderHowever, our records indicate the following response was sent on 12/08/2014:Hello [redacted] ,I am very sorry to learn that you were unable to use your reservationWe are a reservation service for many different parking facilities at airports across the countryEach lot's management is responsible for monitoring their own inventory levels and for entering blackout dates, as neededUnfortunately, [redacted] did not do so in this instanceWe will certainly follow up with the lot's management regarding this matter.Please be assured that the original payment amount of $has already been refunded to your cardAlthough we are unable to issue any additional refund, we placed a credit of $on your AirportParkingReservations.com, which you can apply to the deposit amount on a future reservation made through our website.We apologize for any inconvenience caused by this regrettable situationWe value your business and hope that we can provide you with an excellent parking experience in the future.Sincerely, [redacted] ***AirportParkingReservations.com, Inc.Upon receiving a Second Notice on 12/15/regarding this complaint, the online status indicated that "The Revdex.com is reviewing your message" and that "There is nothing for you to do on this complaint right now" (see attached)If my original response was not attached to this complaint, please accept the above text as our official response and let me know if any additional action is required at this time.Sincerely,***AirportParkingReservations.com, Inc
Complaint: [redacted] I am rejecting this response because:The information provided in the message is incorrect Sincerely, [redacted] *