AIRSMITHS Home Performance

Our Branch manager contacted the patient and settled the matter to their satisfaction The billing was explained, and the balance was adjusted to properly represent the balance due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me; however, the hold was requested to see how the issue could be resolved We landed on filing a complaint with the Revdex.com Regards, [redacted]

Mrs*** is correctWe did receive a $payment from Anthem It was an accounting department oversight to process her refund We will do so immediatelyThank you for bringing the matter to our attention

On October 8, Home Health Depot delivered equipment to the *** At the time of delivery *** *** signed accepting delivery of the equipment. The delivery paperwork showed no balance due at time of delivery.Home Health Depot provided the Burroughs with the best
information available, at the time of delivery. Per the Insurance company (representative Shannon Ton 10/2/15), we were advised that the family had no out of pocket charges due, as they had met their deductible and out of pocket maximum for the year. We relayed this information to the family.However, when we processed the charges for the equipment with the insurance company, your deductible had not been met despite assurance from your insurance company that it had. As a result, Home Health Depot has not been paid for our product and service. Patients are ultimately responsible for payment, whether through their insurance or otherwise. As a result you were billed in January.On April 11, we received a call, (the first call we have received) from *** ***, in our billing department, in which he stated his dissatisfaction with being charged for medical equipment. He was provided with a copy of the Insurance Explanation of Benefits from his insurance, along with a copy of the delivery paperwork his wife signed. He requested a day billing hold be put on his account. The billing specialist put the account on hold for days in order to give the family time to review the information.Also on April 11, the family filed a Revdex.com complaint. Home Health Depot graciously agreed to put a collections hold on his account and feel that the by filing a complaint after asking for additional leniency is disingenuous. We will continue to work with the family to settle the balance, however; as an contracted Home Medical Equipment provider we are not permitted to write off deductibles or co-insurance without attempting to collect the balances due. Home Health Depot will work with the family to allow them an opportunity to pay for their portion of the charges. A monthly payment plan can be arranged

Ok this is the first I have heard about his rebate being deficient from the quoted amount. I have no record of his email. I know [redacted] made a change in their program and this did lower some peoples rebates. That being said; I stand by what I quoted and promised him so I am happy to cut him a check...

for the difference in this amount. PS: I dont know if you guys (Revdex.com) administrate this transaction or do I contact him directly to get this done?... please advise Best;[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me; however, the hold was requested to see how the issue could be resolved.  We landed on filing a complaint with the Revdex.com.
Regards,
[redacted]

Our Branch manager contacted the patient and settled the matter to their satisfaction.  The billing was explained, and the balance was adjusted to properly represent the balance due.