Airsoft Station

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We did not even see the complaint until yesterday Please check your account A refundof $was processed on April 25th

We did not even see the complaint until yesterday Please check your account A refundof $was processed on April 25th

We have already sent return instructions to the buyer twice along with a pre-paid return shipping label We are not charging a restocking fee since the item was missing parts We will issue a refund $(full purchase price of the product) as soon as it is returned to usYour RMA # is: [redacted] Please package the product securely and return it to us with all original packaging and accessoriesWrite the RMA # clearly on the front of the return packagingDo not write on or affix any shipping documents the the actual product packagingThe package must be postmarked within days of receipt of this emailReturn the item to: Airsoft Station [redacted] *Oakdale MN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We have already sent return instructions to the buyer twice along with a pre-paid return shipping label We are not charging a restocking fee since the item was missing parts We will issue a refund $(full purchase price of the product) as soon as it is returned to us. Your
RMA # is: ***Please package the product securely and return it to us with all original packaging and accessoriesWrite the RMA # clearly on the front of the return packagingDo not write on or affix any shipping documents the the actual product packaging. The package must be postmarked within days of receipt of this email. Return the item to: Airsoft Station*** *** *** *Oakdale MN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 11, 2015/09/03) */
Contact Name and Title: Nick, Manager
Contact Phone: [redacted]
Contact Email: [redacted]@airsoftstation.com
We charge a restocking fee on returned products and this is stated in our policy which is posted at the entrance of the store and at the
checkout counter The restocking fee covers the costs associated with processing returns Every product we sell is covered by a warranty unless explicitly stated We would have been happy to replace the airsoft gun you returned with a brand new one at no charge
It is unfair to other customers for us to make an exception and offer a full refund However, since there appears to have been some misunderstanding about the policy I can offer a store credit for the restocking fee you were chanrged and an additional $credit for your trouble for a total of $ This has already been applied to your in-store account
Initial Consumer Rebuttal /* (2000, 13, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for responseI am glad that there is a policy now at the entrance and by the register It was not there when I returned the item because I did ask to see it and your employees told me it was only on the website

We did not even see the complaint until yesterday? Please check your account? A refundof $was processed on April 25th

Initial Business Response /* (1000, 11, 2015/09/03) */
Contact Name and Title: Nick, Manager
Contact Phone: [redacted]
Contact Email: [redacted]@airsoftstation.com
We charge a restocking fee on returned products and this is stated in our policy which is posted at the entrance of the store and at the...

checkout counter. The restocking fee covers the costs associated with processing returns. Every product we sell is covered by a warranty unless explicitly stated. We would have been happy to replace the airsoft gun you returned with a brand new one at no charge.
It is unfair to other customers for us to make an exception and offer a full refund. However, since there appears to have been some misunderstanding about the policy I can offer a store credit for the restocking fee you were chanrged and an additional $15 credit for your trouble for a total of $38.25. This has already been applied to your in-store account.
Initial Consumer Rebuttal /* (2000, 13, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for response. I am glad that there is a policy now at the entrance and by the register. It was not there when I returned the item because I did ask to see it and your employees told me it was only on the website.

We have already sent return instructions to the buyer twice along with a pre-paid return shipping label.  We are not charging a restocking fee since the item was missing parts.  We will issue a refund $24.95 (full purchase price of the product) as soon as it is returned to us. Your...

RMA # is: [redacted]Please package the product securely and return it to us with all original packaging and accessories. Write the RMA # clearly on the front of the return packaging. Do not write on or affix any shipping documents the the actual product packaging. The package must be postmarked within 7 days of receipt of this email. Return the item to: Airsoft Station[redacted]Oakdale MN 55128

We did not even see the complaint until yesterday.  Please check your account.  A refundof $24.95 was processed on April 25th.