I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegardless of the past history, when I returned to the shop for the current issue we made a verbal agreement that he would take care of the problem and that he would complete the repair after the initial payment was receivedAfter several weeks of unresponsiveness on the part of the business, I made my initial complaint to the Revdex.comToday after having received no communication from the business in response to my claim, I called the Muffler Shop and asked for an update*** told me that in light of my complaint he would not honor our original agreement and would instead require payment up frontI told him I would go get the car and demanded a refund of my initial paymentWhen I arrived at the shop, to get my money back, *** informed me that the car now also had a bad alternatorThere was nothing wrong with the alternator or the battery when I brought the vehicle to the shopI had to arrange for towing the vehicle home out of pocket because it would not startI will be taking it to another shop and having it investigated for signs of intentional damage as I suspect the muffler shop is retaliating against me for my claimAdditionally I feel its necessary to point out that at no point prior to the initial repair did the shop tell me they would be installing a used part
Regards, *** ***
October 23, 2014 ID # [redacted]
A customer had his vehicle
originally repaired in August 2013. I agreed to put him on open account
with the understanding that he would make regular payments. The total for
the repairs was $1,605.42. He made two $60.00...
payments in September
2013. Then the customer stopped making payments for months. We made
many, many phone calls to him and sent him letters. His phone always went
to voicemail and he didn't return any calls. We also sent statements and
letters that were ignored. I have two girls working in the office
and they spent endless hours trying to get this customer to pay. We finally took this customer
to Small Claims Court. We had to go downtown to file this claim and pay a
fee. After the customer received a notice from the Court, he finally
contacted us. We worked out a payment plan with him and it took him 10
months to pay off the balance of the repair. We cancelled the Court date. The used transmission that
was put in the car failed. Obviously when dealing with used parts, there
is a risk involved. There is a 30 day warranty from our supplier on the
part. I have offered to replace his transmission at approximately half of
the cost of the first one that failed ($800.00). The labor, which is 1
1/2 days, is coming out of my pocket. This is more than fair, especially
after all the hassle we went through to get paid for the original job. The customer
stated in his complaint that he let the car sit for 8 months and then he began
to have transmission problems. The customer agreed
to pay the $800.00 before we installed the second
transmission. Now in his complaint to the Revdex.com, he says he wants the
repair free of charge or for a substantial discount. We will not put in
this second transmission until the $800.00 is paid in full. We have been
more than fair with this customer and now he wants to take advantage of
us. We have been in business for
30 years. Our business thrives because of all our repeat customers as we
always stand behind our work. Sincerely, [redacted] President
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegardless of the past history, when I returned to the shop for the current issue we made a verbal agreement that he would take care of the problem and that he would complete the repair after the initial payment was receivedAfter several weeks of unresponsiveness on the part of the business, I made my initial complaint to the Revdex.comToday after having received no communication from the business in response to my claim, I called the Muffler Shop and asked for an update*** told me that in light of my complaint he would not honor our original agreement and would instead require payment up frontI told him I would go get the car and demanded a refund of my initial paymentWhen I arrived at the shop, to get my money back, *** informed me that the car now also had a bad alternatorThere was nothing wrong with the alternator or the battery when I brought the vehicle to the shopI had to arrange for towing the vehicle home out of pocket because it would not startI will be taking it to another shop and having it investigated for signs of intentional damage as I suspect the muffler shop is retaliating against me for my claimAdditionally I feel its necessary to point out that at no point prior to the initial repair did the shop tell me they would be installing a used part
Regards, *** ***
October 23, 2014 ID # [redacted]
A customer had his vehicle
originally repaired in August 2013. I agreed to put him on open account
with the understanding that he would make regular payments. The total for
the repairs was $1,605.42. He made two $60.00...
payments in September
2013. Then the customer stopped making payments for months. We made
many, many phone calls to him and sent him letters. His phone always went
to voicemail and he didn't return any calls. We also sent statements and
letters that were ignored. I have two girls working in the office
and they spent endless hours trying to get this customer to pay. We finally took this customer
to Small Claims Court. We had to go downtown to file this claim and pay a
fee. After the customer received a notice from the Court, he finally
contacted us. We worked out a payment plan with him and it took him 10
months to pay off the balance of the repair. We cancelled the Court date. The used transmission that
was put in the car failed. Obviously when dealing with used parts, there
is a risk involved. There is a 30 day warranty from our supplier on the
part. I have offered to replace his transmission at approximately half of
the cost of the first one that failed ($800.00). The labor, which is 1
1/2 days, is coming out of my pocket. This is more than fair, especially
after all the hassle we went through to get paid for the original job. The customer
stated in his complaint that he let the car sit for 8 months and then he began
to have transmission problems. The customer agreed
to pay the $800.00 before we installed the second
transmission. Now in his complaint to the Revdex.com, he says he wants the
repair free of charge or for a substantial discount. We will not put in
this second transmission until the $800.00 is paid in full. We have been
more than fair with this customer and now he wants to take advantage of
us. We have been in business for
30 years. Our business thrives because of all our repeat customers as we
always stand behind our work. Sincerely, [redacted] President