My response: Balkan prides itself on its reputation and level of client courtesyTherefore it was with much distress that I became aware of this complaint regarding the level of cleat the job site, and the lack of proper communicationWhile I did offer to return to clean the affected area,
it was too late to do soIn lieu of that, I apologized for the miscommunication in explaining proper preparation for a water line replacementFurthermore the client and myself agreed on an increased credit for the cost and inconvenience of the clean-upI believe we ended the conversation on good termsAs a result of this unfortunate incident my staff has been instructed to take extra care in explaining the dust, dirt, etc, that result from a typical water line replacement in the hopes that an incident like this does not ever arise againThey were further informed that the typical property owner has no way of being aware of these type of issues ahead of timeI do personally extend my apologies to *** *** again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
My response: Balkan prides itself on its reputation and level of client courtesyTherefore it was with much distress that I became aware of this complaint regarding the level of cleat the job site, and the lack of proper communicationWhile I did offer to return to clean the affected area,
it was too late to do soIn lieu of that, I apologized for the miscommunication in explaining proper preparation for a water line replacementFurthermore the client and myself agreed on an increased credit for the cost and inconvenience of the clean-upI believe we ended the conversation on good termsAs a result of this unfortunate incident my staff has been instructed to take extra care in explaining the dust, dirt, etc, that result from a typical water line replacement in the hopes that an incident like this does not ever arise againThey were further informed that the typical property owner has no way of being aware of these type of issues ahead of timeI do personally extend my apologies to *** *** again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]