Airtkt.com

First of all, 95% of reviews on here are fake. If I could give this company a 0 star I would. I am baffled at how they are still in business. By far the worst customer service I have ever experienced. I mean it is non existant. You are lucky if you get your call answered or your email replied. First you will hold for an hour or more to get to a representative, when you finally do and tell them why you are calling they will ............wait for it............. HANG UP ON YOU. The representatives are rude, and difficult to understand. They will cut you off when you speak. I have been going back and forth to get my tickets refunded for about a month now and I am still fighting that battle. I called the airline who was glad to give me my refund, which I am entitled to because my flight was canceled due to covid-19, however they couldn't see the amount to refund back because this agency marked it as special price and was told to call the agency. I called this agency again and was told the request was submitted to the airline and to wait 2 weeks for the refund. 3 weeks later still no refund. I call the airline and the airline confirms the request was never submitted. I call the agency again and held for an hour until I reached a representative. As soon I tell the representative that I am checking on the status of my refund, guess what he does? he hangs up on me! I call again and basically the representative just told me, you are just going to have to wait 3 more weeks and guess what happens next? That's right! he hangs up on me. Long story short, I just lost $2400 to this agency and dont know when I am going to get it back. I am just going to do everything through my attorney. If you just booked with this agency, good luck to you. If you have not please STAY AWAY!!!