AirTran Airways

We went to Mr [redacted] house and inspected his mattress, we told him that there was nothing wrong with it! He just does not like the way it feels, and we nor the manufacture warranty FEEL, only defects!! This is stated VERY clearly in his warranty As far as a refund Mr [redacted] has been issued a credit by his credit card company at the point, we have disputed it but who knows how it will go?? He has his money and our MATTRESS at this timeHe really should learn to be honest! Because he had filed his dispute and received a credit even before he complained to the Revdex.com, unreal!! We have done our part in this matterThe warranty, if any is with the manufacture as it CLEARLY states in his receiptWe were just trying to helpBut, with his actions I am NO LONGER willing to assist him whatsoever! Sleep Pros, LLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
sir,my complaint to this person or company was not because it didn't like the way it felt. My complaint to Sleep Pros was that there was something wrong with the mattress ,when laid in it, I would roll out of bed. and It had hard places in it. It was very uncomfortable and I could not sleep in it, s What ever measurement he took did not apply to the way the mattress laid or sleept. as far as me having the mattress, when I told him I was going to return it he said, what am I going to do with it. I no longer use this wortless mattress and will gladly take it to him. I would expect he wouldn't tell the truth about it.[redacted]

For the most the above is correct! But let me give some insight on the process... FIRST the warranty is with the manufacture, NOT Sleep Pros USA!! As the company that sold her the mattress, I was simply trying to HELP her in getting any issue she may have had resolved. When I went out to look at her...

mattress, Yes... there was some body impressions in the mattress, which is normal by the way. However, I told her that I did not like how fast they had come into the mattress, and that I would go ahead and HELP her get it replaced by the MANUFACTURE! I also explained the this may take some time, as ALL warranty replacements do. AGAIN... at the time of inspection her mattress DID NOT meet the guidelines set fourth in the warranty for replacement. Therefore, as I felt that I was doing this out of the kindness of my heart, and believing that it was the right thing to do at the time, it was NOT on top of my priority list to do, as it was a favor to the customer in the first place, and it did not meet warranty guidelines. I must say that at this point, I have mixed emotions over how to handle this issue. It NEVER fails that every time I step outside of the box (guidelines) and try to HELP a customer, it back fires on me. I could have, and now feel that I should have just simply said to... "Ms. [redacted] that her mattress DOES NOT MEET warranty guidelines at this time, yes the body impressions are there, but unfortunately we will have to wait until they are deep enough for the warranty to be valid". Which is 2" or more!As you can see from the attachment we have ordered and paid for a replacement tagged for Ms. [redacted]. The questions now is after all the unfounded complaints by her, what do I do? I feel that she has harassed me, and my company. When all we were trying to do was step outside of the box and HELP her get her mattress replaced without having to go through all the steps of doing it through the manufacture! As far as a refund, that is not even an option for her at this point, as our receipt clearly states that ALL SALES ARE FINAL, NO REFUNDS. Many do to the nature of our business and products that we sell.If Ms. [redacted] would like to call me, or send me an email at [redacted] I would be more than happy to discuss what options are available for her in regards to her mattress issue at this time.Also, to note: On her concerns of us going out of business... Again the warranty is with the MANUFACTURE... NOT Sleep Pros USA. So they would handle any claim or future claim by her, through the nearest local authorized dealer they have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  They stood behind their product and brought me a new mattress.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, I think it is the duty of the Business to stand behind the product they are selling in their business.  That said, he has given me no manufacturing warranty to even contact the manufacturer and indicated on his visit that he would be handling that.  He did not indicate in any way that it was my duty.  I have no clue who the manufacturer is since I received only a sales receipt of payment and no warranty papers.  He said the sinking of the mattress DID NOT meet the criteria in this response, however, he said during his visit that he could not believe it had sunk this much in only three weeks and did meet the minimum requirement.  His employee also told me that the mattress had been accepted as replaceable by the manufacturer.  Since then it has since sunk even more defacing the minor imprint statement he gave.  My complaint stems from the fact that the replacement of this mattress has been going on since March.  It should not take until June (or later) to resolve any issue with this importance.  I am sleeping in a hole.  The constant not showing up with deliveries on days his company set is unthinkable business acumen.  If calling a business when they do not show up with a scheduled delivery is harassment, then he should go out of business.      It is his duty to replace the mattress as stated.  I expect to be contacted when the new mattress is being delivered and papers provided for further manufacturing deficiencies on any replacement.  No refunds stated is certainly an indication of how the business is providing their services and product.

We went to Mr. [redacted] house and inspected his mattress, we told him that there was nothing wrong with it! He just does not like the way it feels, and we nor the manufacture warranty FEEL, only defects!! This is stated VERY clearly in his warranty.
As far as a refund Mr. [redacted] has been issued a...

credit by his credit card company at the point, we have disputed it but who knows how it will go?? He has his money and our MATTRESS at this time... He really should learn to be honest! Because he had filed his dispute and received a credit even before he complained to the Revdex.com, unreal!!
We have done our part in this matter. The warranty, if any is with the manufacture as it CLEARLY states in his receipt. We were just trying to help... But, with his actions I am NO LONGER willing to assist him whatsoever!
Sleep Pros, LLC