Airwave Communications

This letter and the associated attachments are in response to the frivolous complaint made against Craters & Freighters of San Diego. The Client received his first quote on May 19, 2015 at 11:15 AM to pack ship and insure his electronics for $877,39. On May 20" the client called back and said it...

was too much money and he wanted to ship his item as cheap as possible. The proper packaging was removed as per his request to just palletize the electronics and wrap them in foam and bubble wrap and put a fragile sticker on the outside. We instructed the client that our insurance company would not allow Craters & Freighters to insure his item, because it was not packed properly. He was fine with that and he received the revised quote of $588.60 on May 20, 2015 at 11:19 AM. A little more than atsbur laterat 12:41 he accepted the quote without proper packaging and without insurance. (Please refer to attachment 1, this is a time stamped entry of what we did and when)On May 26, 2015 he brought his items into Craters & Freighters. We received them and made notes of existing damage. At this time he signed the contract and paid us with a credit card. (Please see attachment 2) The signed paperwork reflects the revised cost which did not include insurance and the packaging was minimal (Please see attachment 2, items A, B & C). The value of the item says $0.00 (2A), the valuation charge doesn't have any amount in it (2B) and the declared value say $0.00 (20).He clearly knew he was not buying insurance even though we told we would not insure his item packed in this manner. In regards to the other claims of how we packaged it and what we did or didn't do the only truth there is that we did not put fragile stickers on the outside. This is substantiated in the photo's he provided and which we reviewed with him  I do not know what to do with this customer as we did what he wanted and even warned him of the risks involved. He wanted to pay $588 instead of the original quoted amount of $877 that includedpackaging and insurance.Sincerely,[redacted] President - Craters & Freighters