Airwiz Air Duct and Chimney Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The owner of the company called me, threatening and harassing me times yesterday evening I repeatedly asked him to stop calling and threatening me He continued I have recorded messages of me asking him to stop calling me and harassing me This morning a judge granted a Peace order against the owner of the company prohibiting him from contacting me or threatening further harm against myself or my property.I am attaching one of the call recordings proving that I asked him to stop threatening or calling me yet he continued There are many other recordings like this one This is not the way an customer should be treated especially since the owner decided to bait and switch the price from the agreed-upon price of $ I am also attaching a screenshot from my phone showing that the owner called times He actually continued to call this is just the number of missed callsI am in fear of my life with this company and its owner Regards, [redacted]

In response to the complaint filed by [redacted] here is the whole story so proper judgment and a fair outcome can achieved[redacted] call us at 1:PM on 10/27/to inquire about the price for a chimney sweep We are a husband and wife team, not a big company so we use a third party answering service to help handle the calls that we are unable to handleThe answering service company employees also answers the phone for others family business [redacted] ***'s call was one the calls the went to our answering serviceUnlucky enough the answering service employee (who also answers the phone for other small business) gave him the wrong price at first, she said $ instead of the price of $ for chimney sweep serviceBy the way: we don't serve his area, another mistake from the answering the service.After the answering service books a job and sends my wife test message right the wayIf she sees a mistake she calls back right the way because we know that the sooner the better to prevent upsetting a customer.This has happens before and every time the customer said ok and confirmed the appointment or just canceled it.So- this is important, just minutes later, MINUTES later! my wife call [redacted] to advise him of the mistakeThe answer from [redacted] was " I don't care, it's your mistake now you honor the price!" My wife try to reason and [redacted] very rudely kept saying repeated times " are you going to honer the $ 69,not? Are you going to honor the $ or not? He was very rude the entire timeand said demanding " you will be at my house on the date of the appointment and you you honor the price" and hang up on her.My wife called crying because not everybody can take rudeness well, specially since she thought she was doing the right thing so she was also offended[redacted] demanded talking to the owner, so at night when I got home from work I called him "and he was quick to cut me off and as" are you going to honor the $ 69? are you gong to honor the $ 69?"I tried to explain the $ chimney sweep doesn't exist in any service businessWhy would anybody even think anyone can deploy trucks and employees for a service for $ I would be paying out of my pocked to send a truck and employees to drive hours (both ways) plus hour cleaning a chimney That's labor hours, plus fuel and overhead!I didn't even was given a chance to take and explains that we don't even service chimney in his area since we are about hour away each way[redacted] true motivation is the "Gotcha!" moment: _ You make a mistake, you looseAnd he wants to use the opportunity to take advantageHe is accusing us of bait & switchBait and switch is when you advertise a coupon at an unreasonable low price just to up sell at the day of the work.His words; " But they later called and said that unless I agree to pay $for the cleaning, they were not going to show up on the agreed upon dayThis is Bait and Switch" We didn't advertise any coupons, we didn't wait more than minutes to call back! Where is the bait and switch???? [redacted] could have said "you know what, you guys are disorganized and don't to do business with you! or "your price is to expensive for me, forget it".In my opinion his using Revdex.com to extort from us because he thinks we are big company and he can use a little screw up for his advantage.Question: why does he insists that we come out and do a man hour job for $ 69? Why doesn't he just cancelsWe never been to his house, we never started any job that needs to finishedThere is no point in going through with this since there is no rapport.Our integrity has been offendedWe had never had a single complaint of dishonesty Airwiz a high quality service therefore not cheapBut we are very honest!!!! We have reviews all over the internet to prove it.We are not a [redacted] coupons kind of companyWe don't bait and switch We are not even looking for cheap consumersWe don't even advertise coupons! We are a good business and up front expensive, no bait & switch games.We do not want this complaint in the recordSo we offer to give in even though it is unfair to us We offer to loose money just to make it go away since we know think [redacted] is rude and not a reasonable personWe will swallow our pride, loose money and give in so he can win and take advantage of us, as long as the complaint is solved.Here are my proposals:We prefer to pay him to find another company, since my wife and do not enjoy working for rude people I will glad pay for the service if he can find a reputable company that can do chimney sweep for $ for real - I will gladly pay for it.or: As per his request we will do the job for his requested price.Whichever he wants, just make it go away!Sincerely Giuliano [redacted]

In response to the complaint filed by [redacted] here is the whole story so proper judgment and a fair outcome can achieved[redacted] call us at 1:PM on 10/27/to inquire about the price for a chimney sweep We are a husband and wife team, not a big company so we use a third party answering service to help handle the calls that we are unable to handleThe answering service company employees also answers the phone for others family business [redacted] ***'s call was one the calls the went to our answering serviceUnlucky enough the answering service employee (who also answers the phone for other small business) gave him the wrong price at first, she said $ instead of the price of $ for chimney sweep serviceBy the way: we don't serve his area, another mistake from the answering the serviceAfter the answering service books a job and sends my wife test message right the way If she sees a mistake she calls back right the way because we know that the sooner the better to prevent upsetting a customerThis has happens before and every time the customer said ok and confirmed the appointment or just canceled itSo- this is important, just minutes later, MINUTES later! my wife call [redacted] to advise him of the mistake The answer from [redacted] was " I don't care, it's your mistake now you honor the price!" My wife try to reason and [redacted] very rudely kept saying repeated times " are you going to honer the $ 69,not? Are you going to honor the $ or not? He was very rude the entire time and said demanding " you will be at my house on the date of the appointment and you you honor the price" and hang up on herMy wife called crying because not everybody can take rudeness well, specially since she thought she was doing the right thing so she was also offended [redacted] demanded talking to the owner, so at night when I got home from work I called him "and he was quick to cut me off and as" are you going to honor the $ 69? are you gong to honor the $ 69?" I tried to explain the $ chimney sweep doesn't exist in any service businessWhy would anybody even think anyone can deploy trucks and employees for a service for $ I would be paying out of my pocked to send a truck and employees to drive hours (both ways) plus hour cleaning a chimney That's labor hours, plus fuel and overhead! I didn't even was given a chance to take and explains that we don't even service chimney in his area since we are about hour away each way [redacted] true motivation is the "Gotcha!" moment: _ You make a mistake, you looseAnd he wants to use the opportunity to take advantage He is accusing us of bait & switchBait and switch is when you advertise a coupon at an unreasonable low price just to up sell at the day of the workHis words; " But they later called and said that unless I agree to pay $for the cleaning, they were not going to show up on the agreed upon dayThis is Bait and Switch" We didn't advertise any coupons, we didn't wait more than minutes to call back! Where is the bait and switch???? [redacted] could have said "you know what, you guys are disorganized and don't to do business with you! or "your price is to expensive for me, forget it"In my opinion his using Revdex.com to extort from us because he thinks we are big company and he can use a little screw up for his advantageQuestion: why does he insists that we come out and do a man hour job for $ 69? Why doesn't he just cancelsWe never been to his house, we never started any job that needs to finishedThere is no point in going through with this since there is no rapportOur integrity has been offendedWe had never had a single complaint of dishonesty Airwiz a high quality service therefore not cheapBut we are very honest!!!! We have reviews all over the internet to prove itWe are not a [redacted] coupons kind of companyWe don't bait and switch We are not even looking for cheap consumersWe don't even advertise coupons! We are a good business and up front expensive, no bait & switch gamesWe do not want this complaint in the recordSo we offer to give in even though it is unfair to us We offer to loose money just to make it go away since we know think [redacted] is rude and not a reasonable person We will swallow our pride, loose money and give in so he can win and take advantage of us, as long as the complaint is solvedHere are my proposals: We prefer to pay him to find another company, since my wife and do not enjoy working for rude people I will glad pay for the service if he can find a reputable company that can do chimney sweep for $ for real - I will gladly pay for itor: As per his request we will do the job for his requested priceWhichever he wants, just make it go away! Sincerely Giuliano [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The owner of the company called me, threatening and harassing me times yesterday evening I repeatedly asked him to stop calling and threatening me He continued I have recorded messages of me asking him to stop calling me and harassing me This morning a judge granted a Peace order against the owner of the company prohibiting him from contacting me or threatening further harm against myself or my propertyI am attaching one of the call recordings proving that I asked him to stop threatening or calling me yet he continued There are many other recordings like this one This is not the way an customer should be treated especially since the owner decided to bait and switch the price from the agreed-upon price of $ I am also attaching a screenshot from my phone showing that the owner called times He actually continued to call this is just the number of missed calls I am in fear of my life with this company and its owner.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The owner of the company called me, threatening and harassing me 46 times yesterday evening.  I repeatedly asked him to stop calling and threatening me.  He continued.  I have recorded messages of me asking him to stop calling me and harassing me.  This morning a judge granted a Peace order against the owner of the company prohibiting him from contacting me or threatening further harm against myself or my property.I am attaching one of the call recordings proving that I asked him to stop threatening or calling me yet he continued.  There are many other recordings like this one.  This is not the way an customer should be treated especially since the owner decided to bait and switch the price from the agreed-upon price of $69.  I am also attaching a screenshot from my phone showing that the owner called 36 times.  He actually continued to call this is just the number of missed calls. I am in fear of my life with this company and its owner. 
Regards,
[redacted]

In response to the complaint filed by [redacted] here is the whole story so proper judgment and a fair outcome can achieved.[redacted] call us at 1:39 PM on 10/27/2015 to inquire about the price for a chimney sweep. 
 We are a husband and wife team, not a big company so we...

use a third party answering service to help  handle the calls that we are unable to handle. The answering service company employees also answers the phone for 200 others family business.
 [redacted]'s call was one the calls the went to our answering service. Unlucky enough the answering service employee (who also answers the phone for 200 other small business)  gave him  the wrong price at first, she said $ 69  instead of the price of $ 159 for chimney sweep service. By the way: we don't serve his area, another mistake from the answering the service.
After the answering service books a job and sends my wife test message right the way. 
If she sees a mistake she calls back right the way because we know that the sooner the better to prevent upsetting a customer.
This has happens before and every time the customer said ok and confirmed the appointment or just canceled it.
So... - this is important,  just  5 minutes later, 5 MINUTES later!  my wife call [redacted] to advise him  of the mistake. 
The answer from [redacted] was " I don't care, it's your mistake now you honor the price!" My wife try to reason and [redacted] very rudely kept saying repeated times " are you going to honer the $ 69,not? Are you going to honor the $ 69 or not? He was very rude the entire time
and said demanding " you will be at my house on the date of the appointment and you you honor the price" and hang up on her.
My wife called crying because not everybody can take rudeness well, specially since she thought she was doing the right thing so she was also offended.
[redacted] demanded talking to the owner, so at night when I got home from work I called him "and he was quick to cut me off and as" are you going to honor the $ 69? are you gong to honor the $ 69?"
I tried to explain the $ 69 chimney sweep  doesn't exist in any service business. Why would anybody even think anyone can deploy trucks and employees for a service for $ 69. I would be paying out of my pocked to send a truck and 2 employees to drive 2 hours (both ways) plus 1 hour cleaning a chimney.  That's 6 labor hours, plus fuel and overhead!
I didn't even was given a chance to take and explains that we don't even service chimney in his area since we are about 1 hour away each way.
[redacted] true motivation is the  "Gotcha!" moment: _ You make a  mistake, you loose. And he wants to use the opportunity to take advantage. 
He is accusing us of bait & switch. Bait and switch is when you advertise a coupon at an unreasonable low price just to up sell  at the day of the work.
His words; " But they later called and said that unless I agree to pay $159 for the cleaning, they were not going to show up on the agreed upon day. This is Bait and Switch" 
We didn't advertise any coupons, we didn't wait more than 10 minutes to call back! 
Where is the bait and switch????
[redacted] could have said "you know what, you guys are disorganized and don't to do business with you! or "your price is to expensive for me, forget it".
In my opinion his using Revdex.com to extort from us because he thinks we are big company  and he can use a little screw up  for his advantage.
Question: why does he insists that we come out and do a 6 man hour job for $ 69?  Why doesn't he just cancels. We never been to his house, we never started any job that needs to finished. There is no point in going through with this since there is no rapport.
Our integrity has been offended. We had never had a single complaint of dishonesty.  Airwiz a high quality service therefore not cheap. But we are very honest!!!! We have reviews all over the internet to prove it.
We are not a [redacted] coupons kind of company. We don't bait and switch.  We are not even looking for cheap consumers. We don't even advertise coupons! We are a good business and up front  expensive, no bait & switch games.
We do not want this complaint in the record. So we offer to give in even though it  is unfair to us.  We offer to loose money just to make it go away since we know think [redacted] is rude and not a reasonable person. 
We will swallow our pride, loose money and give in  so he can win and take advantage of us,  as long as the  complaint is solved.
Here are my 2 proposals:
We prefer to pay him to find another company, since my wife and do not enjoy working for rude people.  I will glad pay for the service if he can find a reputable company that can do chimney sweep for $ 69 for real - I will gladly pay for it.
or: 
As per his request we will do the job for his requested price.
Whichever he wants, just make it go away!
Sincerely 
Giuliano
[redacted]

In response to the complaint filed by [redacted] here is the whole story so proper judgment and a fair outcome can achieved.[redacted] call us at 1:39 PM on 10/27/2015 to inquire about the price for a chimney sweep.  We are a husband and wife team, not a big company so we use a third...

party answering service to help  handle the calls that we are unable to handle. The answering service company employees also answers the phone for 200 others family business. [redacted]'s call was one the calls the went to our answering service. Unlucky enough the answering service employee (who also answers the phone for 200 other small business)  gave him  the wrong price at first, she said $ 69  instead of the price of $ 159 for chimney sweep service. By the way: we don't serve his area, another mistake from the answering the service.After the answering service books a job and sends my wife test message right the way. If she sees a mistake she calls back right the way because we know that the sooner the better to prevent upsetting a customer.This has happens before and every time the customer said ok and confirmed the appointment or just canceled it.So... - this is important,  just  5 minutes later, 5 MINUTES later!  my wife call [redacted] to advise him  of the mistake. The answer from [redacted] was " I don't care, it's your mistake now you honor the price!" My wife try to reason and [redacted] very rudely kept saying repeated times " are you going to honer the $ 69,not? Are you going to honor the $ 69 or not? He was very rude the entire timeand said demanding " you will be at my house on the date of the appointment and you you honor the price" and hang up on her.My wife called crying because not everybody can take rudeness well, specially since she thought she was doing the right thing so she was also offended.[redacted] demanded talking to the owner, so at night when I got home from work I called him "and he was quick to cut me off and as" are you going to honor the $ 69? are you gong to honor the $ 69?"I tried to explain the $ 69 chimney sweep  doesn't exist in any service business. Why would anybody even think anyone can deploy trucks and employees for a service for $ 69. I would be paying out of my pocked to send a truck and 2 employees to drive 2 hours (both ways) plus 1 hour cleaning a chimney.  That's 6 labor hours, plus fuel and overhead!I didn't even was given a chance to take and explains that we don't even service chimney in his area since we are about 1 hour away each way.[redacted] true motivation is the  "Gotcha!" moment: _ You make a  mistake, you loose. And he wants to use the opportunity to take advantage. He is accusing us of bait & switch. Bait and switch is when you advertise a coupon at an unreasonable low price just to up sell  at the day of the work.His words; " But they later called and said that unless I agree to pay $159 for the cleaning, they were not going to show up on the agreed upon day. This is Bait and Switch" We didn't advertise any coupons, we didn't wait more than 10 minutes to call back! Where is the bait and switch????[redacted] could have said "you know what, you guys are disorganized and don't to do business with you! or "your price is to expensive for me, forget it".In my opinion his using Revdex.com to extort from us because he thinks we are big company  and he can use a little screw up  for his advantage.Question: why does he insists that we come out and do a 6 man hour job for $ 69?  Why doesn't he just cancels. We never been to his house, we never started any job that needs to finished. There is no point in going through with this since there is no rapport.Our integrity has been offended. We had never had a single complaint of dishonesty.  Airwiz a high quality service therefore not cheap. But we are very honest!!!! We have reviews all over the internet to prove it.We are not a [redacted] coupons kind of company. We don't bait and switch.  We are not even looking for cheap consumers. We don't even advertise coupons! We are a good business and up front  expensive, no bait & switch games.We do not want this complaint in the record. So we offer to give in even though it  is unfair to us.  We offer to loose money just to make it go away since we know think [redacted] is rude and not a reasonable person. We will swallow our pride, loose money and give in  so he can win and take advantage of us,  as long as the  complaint is solved.Here are my 2 proposals:We prefer to pay him to find another company, since my wife and do not enjoy working for rude people.  I will glad pay for the service if he can find a reputable company that can do chimney sweep for $ 69 for real - I will gladly pay for it.or: As per his request we will do the job for his requested price.Whichever he wants, just make it go away!Sincerely Giuliano[redacted]