Airwolf 3D

I noticed on your reply to me that there isn't any place to update you on the complaintI would like you to know that Airwolf offered and sent me a new and upgraded printerI assume it is in response to your having contacted themAlthough I would have gladly paid the difference in the cost of the two printers, they did not charge me any money, and they paid for the shippingI was told that they would send me a box so that I could return the old printer since there is a specific way of packing the printer and I do not have the original shipping box due to damageI have not received the box or tracking information and I hope they are not writing this printer offAlthough it has only been hours since I requested an update on the status of the return box, I have not heard from them which is typical.I would like to thank you for your assistance in this matterI wish it had not come to the point that I felt I needed to involve you

I noticed on your reply to me that there isn't any place to update you on the complaint. I would like you to know that Airwolf offered and sent me a new and upgraded printer. I assume it is in response to your having contacted them. Although I would have gladly paid the difference in the cost of the...

two printers, they did not charge me any money, and they paid for the shipping. I was told that they would send me a box so that I could return the old printer since there is a specific way of packing the printer and I do not have the original shipping box due to damage. I have not received the box or tracking information and I hope they are not writing this printer off. Although it has only been 24 hours since I requested an update on the status of the return box, I have not heard from them which is typical.I would like to thank you for your assistance in this matter. I wish it had not come to the point that I felt I needed to involve you.