11/16/13:44:EST [redacted] T (EI [redacted] )------------------------------------------------------------------------ [redacted] # [redacted] #JSaginaw MI - CA# 6393------------------------------------------------------------------------Serv...⇄ Dates: 12/12/to PresentTotal account balance: $705.32Payment HistoryDate Amount05/13/$189.0006/01/$38.0007/13/$53.0007/15/$50.0008/23/$103.00DunningDate Status09/19/Mail default notice $103.0009/23/Mid-cycle call09/29/Cancel for non-payment11/03/Mail turn-off notice $627.8811/08/Mid-cycle call11/10/Turn-off call11/15/Mail intent to disconnectArrangementsPlan DateSPP 04/12/Enrollment not complete # DP not receivedSPP 06/01/Defaulted for non-payment on 09/29/2016SPP 09/30/Enrollment not complete # DP not receivedSPP 10/18/Enrollment not complete # DP not received*SPP # Shut-off Protection PlanOn 11/07/a call was received from [redacted] by the contactcenter where the representative noted that Ms [redacted] was advised thatbecause of prior enrollment attempts within the last months, theaccount is no longer eligible for the Shut-off Protection PlanTherepresentative provided a list of phone numbers to seek assistance on thebalance owed.On 11/16/at 1:PM I called ###-###-#### and spoke with [redacted] I explained that within a month timeframe, Consumers Energy willoffer two enrollment attempts into the Shut-off Protection Plan, and withreview of the account I found that four requests were placed for herwithin the last monthsI advised that there was one enrollmentattempt completed while the other three attempts were not enrolled becausethe down payment was not received, and that in line with the paymenthistory would prevent an additional enrollment into SPP at this time.I asked Ms [redacted] if she utilized any of the resources provided to her toseek assistance on the balance; she indicated that she went to DHSIexplained that I was asking because I would be able to offer her a shortterm arrangement to pay off the total account balance within three months;however the first payment quoted would be 50% at $due within fivedaysI explained that I understand that the first payment is substantialand encouraged that she seek assistance as a first option.Ms [redacted] stated Salvation Army and TruNorth advised her that they didn#thave any funding to assist herI explained that funding was provided tostate agencies at the beginning of November, and if she has not been incontact since November I would encourage she reach out to them as well.It was agreed that she would continue to seek assistance on the balanceowed on the account and a day hold was applied expiring on 11/23/2016.The account was noted that an Installment Plan was offered quoting 50%down.Complaint closed 11/16/2016Tell us why here
[redacted] C [redacted] MI 49509-1916Dates of service: 11/21/- present.Current account balance: $1118.46Turn off notice balance: expired: 4/3Dunning history:Date of Issue Dunning Level03/23/- Mail Turn off Notices03/26/16: Customer requested enrollment in the Shut-off Protection Plan(SPP)$down payment required by 04/09/16, then monthly paymentamount will be $205.00.Payment history:Posting Date Payment Amount03/03/186.00-02/08/61.00-02/11/16: $transferred from [redacted] , BP# [redacted] Balanceis from: [redacted] C [redacted] #B [redacted] MI 49503-1769Dates of service: 08/10/- 06/03/13No forwarding address given when service was discontinuedCustomerattempted to turn on service at another address on 07/02/and was toldabout the balance owingBalance and security deposit requested to turnon serviceCustomer cancelled request.On 11/19/$was transferred to [redacted] ' account (above) from: [redacted] C [redacted] CA# [redacted] OTTILLIA ST SE #C [redacted] MI 49507-3778Dates of service: 06/16/- 5/22/12On 8/8/$2,transferred to ***'s account (above) from: [redacted] C [redacted] MI 49512-2801Dates of service: 12/05/- 06/27/09Customer has history of broken promises and poor payment history.04/07/11:41:Julie AGates (JAGATES)When [redacted] closed his account at [redacted] ***we sent a turn off notice on06/07/13, attempted to call regarding the final bill on 07/09/13, mailed afinal bill reminder on 07/19/which was returned by the post office on07/26/[redacted] had an account in her name at [redacted] until11/15/She was unable to transfer service into her name at the newaddress because of a past due balance of $[redacted] requested service at the [redacted] on11/04/but was told that the balance of $needed to be paid priorto move in.***'s past due balance was paid by DHS and then she was able to getservice into her name at the new address.12:pm - I called and spoke to [redacted] about her concernsI explained that [redacted] ' balance would remain on her account as we are following MAE(Michigan Agency for Energy) rulesIf we are able to prove that the twoparties resided together at the address where the debt incurred, and areliving together now, we are able to transfer the debt to the activeaccountAs long as it's been less than years since the final bill duedate, we are still able to attempt to collect on the debt.I also explained that [redacted] may not have received the final bills fromthe [redacted] address; however he called us for service at the [redacted] ***address about a year later and was told about the balance owing[redacted] asked why we didn't transfer the balance then, as she had called andgotten the service in her name at the [redacted] ***address after [redacted] wasdenied serviceI explained that two different representatives handledthe calls and the connection wasn't madeNow we have different policiesand procedures in place and we caught it this time[redacted] is unhappy with our position and states she is going to file anothercomplaint with the Revdex.com because she feels we have "unfair businesspractices"I explained that she's welcome to do so; however our responseis going to be the sameThis is a debt that is owed, and we are workingwithin the rules set for us by the MAE.COMPLAINT CLOSED 04/07/16________________________________________________________________________...⇄ us why here
[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, As stated I did not tamper with anything and im not responsible for these alleged charges I recived nothing other then what I paid for I paid my bill not always on time but it was paid I dont know who tampered with said meter but it was not me and I will not pay for something I did not recive or do im guilty of nothing at all [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12591580, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
STATUS REPORT ONLY - WAITING ON METER TEST04/11/10:31:EST [redacted] N [redacted] (EN [redacted] ) [redacted] D [redacted] / [redacted] DR KALAMAZOO MI 49001-4479SERVICE DATES: 6/3/13-CURRENTACCOUNT INFORMATION:-In April of customer received a letter and a credit on the accountin the amount of $ This credit was for a fast gas meter adjustment-The gas meter was tested October and tested at 104.9% and anaccurate meter is between 98-102%It was removed from the home on10/1/15-The electric meter was upgraded in and usage was consistent untilJuly 2016-The usage during the timeframe that is in dispute was as follows:USAGE:JULY KWHAUG KWHSEPT KWHOCT KWHNOV KWHDEC KWH04/12/12:51:EST [redacted] N [redacted] (EN [redacted] )CUSTOMER CONTACTS:-On 4/I called [redacted] and was able to speak with Mr [redacted] abouthis accountI apologized for the lack of response on his initial inquiryand advised that I did have a chance to review the account and wanted todiscuss the account further.I explained what the credit was for back in April and apologized ifit was not clear that the fast gas meter was the reason for theadjustment.I explained that the electric meter was installed in and that theusage was consistent until July I explained how the meter works andthe fact that the use has dropped back down which tells me that it wassomething in the home during that time frame.I explained that we would however like to double check the meter to ruleout any issues and explained the accuracy guidelinesI explained that ifit test outside of the guidelines than we would adjust accordingly howeverif it does test accurately then at that point he and I will discuss thefurtherHe asked if an adjustment would be at that time and I advisedthat we would need to further discuss his account depending on the meterresults.The meter test has been scheduled for 4/between 12-p.mand I advisedI will follow up once the test is completed and he appreciated the help
10/11/16:34:EST [redacted] R [redacted] (HR [redacted] )CUSTOMER INFORMATION [redacted] / [redacted] Rd [redacted] MI 48809-8585Dates of Service: 09/29/2017-PresentCUSTOMER CONTACT SUMMARY10/11/2017: I called [redacted] at ###-###-#### at 4:PM and left avoicemail referencing her inquiry and requesting that she contact me backto address her concerns.10/13/10:44:EST [redacted] R [redacted] (HR [redacted] )10/13/2017: I called [redacted] at ###-###-#### at 10:AM and left avoicemail referencing her inquiry and requesting that she contact me backto address her concerns.Since I have been unable to reach Ms [redacted] by phone, I am sending thefollowing letter for closure:October 13th, [redacted] Rd [redacted] MI 48809-8585Account #: [redacted] 359Dear Ms [redacted] ,This letter is in response to your inquiry with the Revdex.comregarding the account at [redacted] Rd [redacted] I understand you hadsome concerns about a security deposit that was requested for thisaccount.I was able to look into your concerns and found that on September 13, youhad requested to start services at [redacted] Rd [redacted] A system errorcaused a security deposit to be quoted as a condition of service based onyour prior bankruptcy claim, but was waived after confirming that thebankruptcy had occurred more than years agoThis information has beenforwarded on to our Policies department to have correctedI apologize forthe frustration that this caused you, as this could have been removed atthe time of your original request.On September 29, you contacted our Customer Service department again andspoke with one of our representativesOnce the past due balance of$had been paid, we were able to create an account in your name at [redacted] Rd [redacted] The account has been active since.I apologize that you were not contacted by a supervisor within hoursper your request on September We value our customers and this is notthe high standard of customer service that we strive forI've forwardedthis concern to our Customer Service department to ensure we're respondingto supervisor callback requests in a timely manner.Sadly, I have been unable to reach you by phoneIf you have anyadditional questions, please feel free to call or send me an emailIwould be happy to further assist youMy contact information will belisted below.With regards, [redacted] Customer Care RepresentativePhone: ###-###-####, Email: hannah[redacted] @cmsenergy.comSUMMARY OF RESOLUTIONFACTA OR FRAUD: No FACTA or Fraud remarks were prompted onthis customer's information or accountADDRESS REASON FOR SECURITY DEPOSIT AND RULE: The systemmistakenly requested a security deposit due to a bankruptcy claim that Ms[redacted] ' had on fileThe rule states that a deposit will be required ifan existing customer "has sought any form of relief under the Federalbankruptcy laws within the last years."CUSTOMER ASKED FOR MANAGER AND SINCE ONE WAS NOT AVAILABLE,A CALL WOULD BE RETURNED, BUT IT HAS BEEN OVER HOURS: Notes on theaccount from 09/13/state that information was provided to asupervisor for callbackThe lack of follis being address with ourcontact center.COMPLAINT CLOSED: 10/13/
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I do not agreefirst of all I payed for my june bill They said it was I don't know where they got that information atI got a credit for the inconveinances I am still not being credited for there mistakesI feel that they did wrong for months and monthsI wish there was another energy place out there to switch to, but, they have cornered the market and can do whatever they wantI want consumers to do something out of the ordinary and do right by me, and anyone else that which may applyCredit my billI only got a credit of for my troublesfrom to hmmm well that's still crazy inappropriate So no I am not satisfied with their response Regards, [redacted]
03/28/18:07: [redacted] J [redacted] (DJ [redacted] ) [redacted] MI 48161Dates of Service: January 1, - PresentI have remarked the account.Current Balance: $[redacted] Month Payment HistoryDate Amount01/15/$ 72.1702/17/$ 25.0903/26/$ 26.5404/13/$ 27.2208/13/$168.1310/12/$ 94.9911/18/$ 26.41- Payments made online [redacted] - Emails have been sent each month to alert that their ebill is ready toview[redacted] 3/23/- At 5:pm I called [redacted] at ###-###-#### and spoke to him abouthis concernsI apologized that when he called into customer service thatthe calls were disconnected but that I would be happy to help him withthis.I let him know that we have sent an email to him every month to let himknow that his ebill is ready to viewI explained to him that because ofthe large volume of emails that we send out each day that sometimes theycan end up in either a junk or spam folderI also explained that even ifhe doesn't receive that email he would be able to view his bill online.I asked [redacted] if he was able to log into his online account and he told methat he could [redacted] said that when he tries to make a payment that oursystem will not let it complete.I told [redacted] that I would be happy to help him with that and asked if hewas at a computer now to log inI let him know that we would just havehim enter in his checking account information again and he should be ableto make the paymentHe told me that he wasn't at a computer right nowbut would be in a few minutesHe said that he would get logged in thengive me a call back so I could help him make the paymentI let him knowthat I would remove all late charges for him[redacted] left me a voicemail after I had left for the day stating that he hadgotten tied up with work and hadn't been able to give me a call back butwould do so the next day.3/28/- At 12:pm I called [redacted] at ###-###-#### and asked if he was ata computer at this time and he stated that he was on a job and would giveme a call back later today.At 5:pm I called [redacted] again at ###-###-#### and he stated that he wasbusy and would have to give me a call back another day to try and completehis paymentI let him know he can call whenever he has a few minutes andI will help him complete his payment.Final Resolution with [redacted] March 28, 2016Mr [redacted] aware of resolution
[redacted] I attempted to customer this morning 04/27/(11AM) by calling contactnumber he provided ###-###-####Phone call would not go thru....it wouldimmediately disconnectI then called phone number listed on his energyaccount [redacted] ***Mr [redacted] answeredI told customer that wereceived his inquiry he filed with Revdex.com regarding OHservice and I would be forwarding to Customer Energy Specialist (CES) TeamLeader Supervisor.I assigned to [redacted] ***, SPoC.05/02/17:13: [redacted] M [redacted] (CMHERNAN)I made contact with [redacted] at 1:15PM today concerning hiscomplaint (see attached).We spoke at length going over his issues he has had with getting electricservice to his building at [redacted] MIand wecame to a satisfactory resolution on those issues.Issue Number OneIt took around months to hear back from CES (customerenergy specialist) [redacted] [redacted] did inform that [redacted] had calledhim shortly after he made application for service and that she did go overhis project and what it would requireHe did not know exact date, butthen there was a huge gap until the next time he heard from [redacted] .I did reach out to CESIII [redacted] and she said she called and left VM andalso called again 11/19/to get the project scopeThis is documentedin SAP (see screen shot of doc & notes below) she then said he called herand they went over the project, but she forgot to document this callNordid she document any other correspondence she had with [redacted] Ihave addressed this with CESII [redacted] .08/13/14:Wants estimate on cost for overhead and undergroundservice.08/18/14: [redacted] # phone [redacted] left another message#this is a business voicemail11/19/08: [redacted] # phone [redacted] construction measure [redacted] created11/19/10: [redacted] # phone [redacted] upgrading new serviceentrance from 100A to 200AAdding 3ton A/C unitApproximately 1KWlighting and KW irrigation/pumping.Total added load @KW.Issue Number His Site was inspected on 4/8/and it took until4/15/until [redacted] said he finally got in touch with a Consumers Energyrepresentative who told [redacted] he did not even have a work number in thesystem and the CE representative had to create another one for himThisone got assigned to yet another CES [redacted] (CESI [redacted] ) whocalled him and went to his jobsite and told him maybe a week longer forhis service.I informed [redacted] that his original notification was created backin August and was still active and would be the one used to construct hisserviceI also informed him that [redacted] had created a design back inNovember and that it was approved for construction in December andwas placed in a hold status for his inspection to be completedHe didtell me then that [redacted] had called him and told him about the inspectionrequirement again though he could not remember the exact dateIapologized for the confusion here and told him that this should not havehappenedI also told him I would follow up to see why his originalrequest was not found and ways to improve this in the futureI could findno apparent reason why the original notification could not be found by theConsumers Energy representative ( [redacted] said he talked to) or any supportingdocumentation on thisWill review with Subject Matter Expert#s (SME) todetermine cause? [redacted] suggested that he should be able to look at his request on linewithout having to talk to someone as he understands CE is a big companyand probably is getting tons of calls.He said other big companies have this capabilityI told him that this isa fantastic idea and that I would take his suggestion forward.Issue umber He still does not have power and he wants it by 4/29/2016.I informed [redacted] that his job has been released to scheduling and isscheduled for construction this weekend 5/1/ [redacted] is satisfied withthis outcome and is very thankful he finally got through to someone.Special thanks to [redacted] and [redacted] in schedulingdepartment for making this happen on such a short notice!Issue #Desired Settlement that CESII [redacted] and CE supervisor [redacted] is firedI did inform [redacted] that [redacted] is not [redacted] #s Supervisor thatI am her supervisorI apologized for the customer service he received,but I did tell him that this would not result in [redacted] #s or ***#sfiringResolution; I did tell him I would address this situation withCESIII [redacted] and I would also have her call himHe informed that [redacted] had indeed already called him and apologized for the service hereceived and [redacted] did respect that and was satisfied with her apologyIended the call with giving [redacted] my contact informationHe was thankfuland considered his complaint resolved.Sincerely, [redacted] J [redacted] Zonal Team Leader###-###-#### desk###-###-#### cell---------------------------------------------------------------- [redacted] , MI 49319-8430ELECTRIC METER INSTALLED 05/01/(4:03PM).CLOSING INQUIRY DAY OF CONTACT 04/29/2016.Tell us why here
[redacted] MI 49017-3221Dates of service: 03/17/- present.Estimated meter read history (month):July Not attemptedMarch DogApril DogMay DogJune Dog An actual reading was taken on 05/17/outside the regular monthly meterreads (Between the 1st and the 7th of the month).The billing is current with a zero balance.06/10/16: Customer requested call back from a supervisor:"Customer said there is always someone home during the day.She said if you knock on the side door by garage and they will allowaccessShe is upset that no one ever let her know there was a problem.She has a large catch up bill$Amends is for her inconvenience."06/10/16: Email sent to Meter Reading supervisor.06/17/16: Call center supervisor attempted a call back to the customer butgot voicemailLeft a message with contact information.Billed usage Kwh (estimates vscorrected bills)Month Estimated Corrected Last yrMarch 558April 387May 406June 33806I received the following email this morning from the customer:"Dear ***,When the meter reader manager called me, he proceeded to say thatthere was a policy in place in case of dog or not able to read the meter.He said that meter readers are suppose to leave a bright green card ondoor, to say what was going onI never saw or received such notice ofany kind for over monthsSo there fore my reason I want you to creditmy bill is still the sameI am not paying for someone else's mistakes, ifI didn't do my job I would be held accountableI cant afford to pay forsomeone else's mistakes, it a hardship in itselfSo I have not heard yetagain from anyone in over a week about crediting my bill[redacted] MI49017"I have sent the following response to the customer via email:Dear Ms [redacted] ,In reviewing your account, I found that your June bill, which wascorrected, shows that the amount you were billed was $and yourbilled total was $Based on this, the extra you were billed due tothe estimates was $Our Customer Service department issued you acredit of $which is 64% of that extra amount, and is about doublewhat is given in similar circumstances.We are sorry that our meter reader did not follow through on his/herresponsibility regarding leaving a post card for youI understand it isfrustrating to receive a catch up bill because of those estimatesOurmeter reading supervisor is aware of the situation and will be working toresolve it with his staff to prevent it from happening againBased onthe credit already applied to your account, we will not be placing anyadditional credits on the account because of this incident.I know this is not the answer you were looking for and for that I amsorry.Sincerely,Office: ###-###-####Fax: ###-###-####***.***@cmsenergy.com
05/09/16:54: [redacted] J [redacted] (DJ [redacted] ) [redacted] MI 48529I have remarked the account[redacted] - On 4/1/service was requested at [redacted] in error bycustomer's sisterService was not turned on at this address but the movein was reversed- Ms [redacted] was informed that outstanding balance of $2,must bepaid prior to having service at new addressMs [redacted] made the paymentby phone on 4/26/[redacted] 5/5/- At 3:pm I called [redacted] at ###-###-#### and let her knowthat I had received her inquiry and needed to review her information andwould call her within the next few business days.5/9/- At 1:pm I called [redacted] at ###-###-#### and left her avoicemail with my contact informationShe returned my call but I wasunable to answer.I called her back at 4:pm and spoke to her about her concernsShestated that she knew that originally she had messed up and requestedservice at [redacted] and that was the wrong addressIexplained to her that we hadn't turned it on there but had put it in hernameThat was reversed when she contacted us that it was the wrongaddressI apologized if she had been told something different aboutthat.I let her know that I saw that she had paid a past due amount of $2,162.55to account # [redacted] which was required before we could start a newservice for herI explained that we no longer set up services for a newaddress if there is an outstanding balance owed.I let her know that I would be happy to set up the service for her at thistime for [redacted] and she said she would appreciate that.She said that she only needed the electric turned on at this timeIscheduled that for May as she was not at this location to turn off thebreakers until later today.I also apologized to [redacted] if she had been treated rudely by any ofour representatives as we strive to provide good customer service toeveryoneShe thanked me for setting this up and ended the call.Final Resolution with [redacted] May 9, 2016Ms [redacted] satisfied with resolutionTell us why here
04/26/13:27:EST [redacted] A [redacted] (JA***)CUSTOMER INFORMATION: [redacted] J [redacted] CA# [redacted] BENTLEY MI 48613-9690Dates of service: 08/23/- present.RELEVANT ACCOUNT INFORMATION:- Current account balance: $2477.81- Account was reviewed with the October billing, which indicated nochange to the payment amountThe balance at that time was $775.13.- The balance when the customer initially enrolled in SPP beginning withthe November billing was $417.75.- Customer's Electric Usage History:2018Jan 3709Feb 4286Mar 3077Apr 2554May 986Jun 1128Jul 961Aug 1323Sep 1804Oct 1696Nov 1098Dec 1901- Smart meter installed 10/28/16.CUSTOMER CONTACT SUMMARY:04/26/18:2:pm - I called ###-###-#### and got voicemailI left amessage with my contact information, requesting a call back.04/30/08:41:EST [redacted] A [redacted] (JA***)RELEVANT ACCOUNT INFORMATION:- Customer requested SPP enrollment on 10/26/Down payment $32.00(Balance was $- this is a correction to the amount stated above),Monthly plan amount: $164.00.- The months prior to enrolling in SPP, the customer's average monthlybill was $The months after enrolling in SPP, the bill increasedto an average of $per month.- Based on the above information, the customer's monthly SPP paymentamount should have been increased to $per month in October 2017.- The average monthly bill was $for the last monthsEven if wehad increased the monthly payment in October to $325.00, the accountbalance still would have been about $as of the April billing.- SPP (Shut-off Protection Plan) is designed to assist a customer withcatching up on a past due balance while giving them equal monthly paymentsover an month periodThe goal of the plan is to have the customercaught up and current at the end of the programBecause Mrs [redacted] 'susage continued to increase over the life of the program (which we couldnot have predicted), she ended up with a large balance owing at the end ofthe program.- The customer can choose to re-enroll in SPP for a down payment of$(10% of the current balance) and monthly payments will be $479.00.05/03/13:22:EST [redacted] A [redacted] (JA***)CUSTOMER CONTACT SUMMARY (CONTINUED):05/03/18: 1:PM - I called and got voicemailI left a message with mycontact information, requesting a call back.05/07/10:20:EST [redacted] A [redacted] (JA***)There has been no response to my voicemail messages left for the customer.I am sending the following letter for closure:May 7, [redacted] J [redacted] **.Bentley, MI 48613-9690Account Number: ***Dear Ms [redacted] ,I#m pleased to let you know that we've received your concerns regardingyour billing and account balance for [redacted] **Bentley, MI from theRevdex.comBecause our customers are important to us, we'vetaken your concerns seriously and have reviewed your account.My review of your account shows that when you enrolled in the Shut-offProtection Plan (SPP), your average monthly bill for the months priorwas $We used this amount and the account balance at the time ofenrollment ($317.75) to calculate your monthly payment amount of $164.00.The goal of SPP is to help a customer bring the account current over an 18month periodThe customer is still billed for their actual usage and themonthly bill shows this usage along with a running account balancehowever; you are only asked to pay the program amount each month.After months on the program, the account is to be reviewed and a newpayment amount calculated for the final months of the program if needed.Due to an error in our billing system, was not done properly with youraccount with no change occurring in your monthly payment amount.Your average monthly usage during the first months you were on SPPincreased to $Based on this and your account balance at the time($775.13), your monthly payment amount would have increased to $ifour system had worked properly.For the last months that you were on SPP, your average monthly billagain increased to $Even if we had increased the monthly paymentin October to $325.00, the account balance still would have been about$as of the April billing.In reviewing your energy usage, I see that it sharply increased over lastyear's usage beginning in JanuaryWas there a change in how the home washeated compared to the previous year? This usage is consistent with theuse of electric space heaters or some other form of electric heatTheincrease in your energy usage is why your balance is so high.I see that the account balance was paid in full last week on May I amrequesting that we apply a $bill credit to your account in light ofcustomer service because of the error in not recalculating your monthlypayment amount last October.It is my sincere hope that this information has resolved your concerns.Please let me know if there is anything further I can do to help you.Thank you for the opportunity to assist you with your inquiry.Respectfully, [redacted] ***Customer Care Representative###-###-####***.***@cmsenergy.com- I have submitted a request to have the account credited $100.00.SUMMARY OF RESOLUTION:- High bills: Usage is consistent with the use of electric space heatersduring the winter monthsAs the weather warms, the usage is decreasingwith the May bill looking like it's going to be just over kwh for themonth.- Details regarding SPP: SPP is meant to help a customer catch up on theiraccount by setting a monthly payment amount based on previous usagehistory and the existing balanceIt is not able to account for anyincrease in the customer's usage, which they should be keeping track of.For the last months that the customer was on SPP, their average monthlyusage increased dramatically.- Assistance: Customer has paid the bill in full and assistance is notneeded.- Fraudulent business practices: The Shut-off Protection Plan works forthe majority of our customers, giving them a set payment amount to budgetfor while catching up on any past due balancesThe program is voluntaryand is offered when a customer is struggling to catch up with theirbalanceThey are mailed a letter after they are enrolled which explainsthe program and their monthly billing shows them their actual energy usagemonthly and also shows their actual account balance monthlyIt would bea bad business practice to want or encourage our customer's to build up alarge balance.COMPLAINT CLOSED 5-7-
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I reject the action cause there are a few things that were left out from consumers energy (***), first thing first I have a letter from October 16th 2016, NOT October 18th Second I went in personally on the Oct 13th to the battle Creek head quarters and give her my id, social card and my proof I own the house, and I was not told what paper to bring in when I received a call to bring that stuff in(I got copy's which I will have to collect them up when I get home for proof.) The lady behind the desk told me if I revive mail in the next days to disregard it due to the company has not received the faxed over info yetI come home from work to no power and I immediately start to call consumers, I get someone to answer (don't member any names) and she tells me to hold while she transfers me so I go on hold and another lady answers and she puts me on hold for some investigation department and my call was droppedI call right back and got someone else she don't explain nothing to me and my call was dropped again, so for two phone calls in a row on hold for ruffly min I get no where So I call again and get another lady to answer I asked for her manager and she did not get me one but she did answer some questions and I began to tell her I have a month old baby girl and a yr old son that both live in the house and need electric so I can provide heat and she said well I can transfer u and I said no im just gonna get sent to a voicemail and it's gonna say it's full and it will drop my callSo I asked for a direct number to call and she gave it to me, (810-760-Flint investigation center) and I called it approximately times in two days with nothing there but a voice mailI go on to leave approximately voicemails being pretty calm in my tone of voice just trying to figure stuff out and I receive no calls or return calls I proceed to go into battle Creek office again and take more paper work and the faxed more over once againWhen [redacted] called I told her I had questions before my electric was turned on and now I don't because I was at work and did not have time to talk to I asked her for her number which she gave meNeedless to say consumers has many of ppl working for that company and I gave them my number when I first signed up for electric and they instead of giving me a courtesy call saying her u gave us the wrong paper we need a different one the just turn my electric off and make my infants sufferConsumers does not care about anyone or there kids they are just a money hungry business and I feel they need to take a few more steps and try helping the people they are supplying for instead of trying to screw everyone overI don't feel there was any reason to turn our power off over one single paperAnd I feel there customer care is very unorganized due to the fact no one had any answers for me and no one cares about the person with the problem; and my calls were dropped two timesSomeone, somehow needs to correct consumers and make them have some answers for the publicThen need to realize infants can get all sorts of stuff from being cold and this was not bill related so it was an unprofessional choice to turn my power off over one single paper, I could relate if I kept ignoring them but I did NOT and this still happensI guess like I've already said my biggest concern are my kids and now they both have a cold and I have no other places to stay while not having powerSo consumers energy is very unprofessional in my opinion Regards, [redacted]
09/21/10:17: [redacted] W [redacted] (BW [redacted] ) [redacted] R [redacted] / / [redacted] ***Dates of Service: Pre-July - PresentI left a message for Mrs [redacted] on 09/21/at 10:AM, at phone number###-###-####.We received a payment of $on 07/22/There currently is acredit of $ on Mr***'s account.09/21/10:40: [redacted] W [redacted] (BW [redacted] )I spoke with [redacted] and he said this amount would have to be sentback in the form of a check because of how it was paid to us.09/22/13:59: [redacted] W [redacted] (BW [redacted] )Mrs [redacted] called me back on the morning of 09/22/2016.I offered to refund the whole payment and explained this would leave abalance owingWhen she said that paying the balance owed after the fullpayment refund wasn't a problem, I suggested that we could simply refundher the credit sitting on the account ($260.58).She said that would be absolutely fine.While requesting the credit, I apologized for everything she had to gothrough to request a credit back.I let Mrs [redacted] know that I would do everything I could to expedite thecredit refundShe was very thankful.After I was off the phone with her, I contacted [redacted] and [redacted] to havethe credit refunded [redacted] emailed me back at 1:PM informing me therefund was approvedIt should go out in the mail tomorrow.I have also provided this inquiry to [redacted] for follwith theContact Center Rep(s) that spoke with the customerThis complaint wasavoidable.Mrs [redacted] said she spoke with a male when this first happenedThatappears to be [redacted] on 07/25/2016.Corporate Complaint closed 09/22/Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Consumers Energy has not credited me back for March, April, and MayOnce they credit me back for these months I will actually accept their offer Regards, [redacted]
[redacted] Balances transferred in to this account:Transferred on 01/06/17:Miscellaneous (returned check fee) - $15.00Electric - $440.61The above two balances are from: [redacted] [redacted] Dates of service 01/11/- 09/04/16--------------------------------------------Transferred on 01/23/17:Electric - $463.26The above balance is from: [redacted] / [redacted] Dates of service 02/07/- 07/27/14-----------------------------------------------History of service at [redacted] GRAND RAPIDS:11/01/- present: [redacted] 09/05/- 10/31/16: [redacted] (***'s son) ($still owed)01/11/- 09/04/16: [redacted] 07/28/- 01/10/16: [redacted] (***'s son) Notice mailed 01/08/16($still owed)02/07/- 07/27/14: [redacted] (***'s husband)11/04/- 02/06/14: [redacted] (***'s son) Notice mailed 02/08/14.---------------------------------------------------------------Fraud tip received from the Contact Center on 01/06/ [redacted] sentan email asking for the service to be put into his mother's nameA turnoff notice had just been mailed in [redacted] 's name[redacted] does show at another address currently in his Experian report.1:pm - I called and spoke to [redacted] about her concernsI explained wherethe transferred balances came fromShe states that her husband was injail during the time frame that service was in his name and that neitherher nor he contacted us for service at that time, but she admits that shewas there during the time frame that service was in his name.I told her that if she still wishes to dispute that (identity theft) thatshe or he would have to file a police report and also fill out an FTCaffidavit before that would be removed from the account.At this time, we have not transferred her son's bills to her accountbecause we can't prove that they are still here.I also explained why she was billed for fraud investigation costs, becauseof the name switching at this address, over the past several yearsEachtime the service is switched into someone else's name there is an openturn off notice on the account, so they've been trying to avoid payingdebts that are owed here[redacted] states that she has contacted several agencies and the only one with funding currently isDHS and they will only pay a portion of the balance[redacted] said that basically what she wanted was for a paymentarrangement/plan that she can afford in order to keep her service frombeing turned offI offered to place her on SPP if she could make a downpayment of $by March 8th and then her monthly payments would be$She said she could do that, so I have requested that for her.At this time [redacted] has no further questions or concerns and thanked me formy assistanceShe is very pleased with this resolution.COMPLAINT CLOSED 02/22/
[redacted] MI 48617Dates of Service: December 23, - January 1, 2016I have remarked the account[redacted] Time LineDate Action12/22/Service Requested for [redacted] by [redacted] -balance owed of $125.5312/23/Payment of $- received12/23/Request Reversed - per [redacted] ***12/23/Service Requested for [redacted] by [redacted] -documentation requested12/29/Lease Received - in [redacted] & [redacted] name12/29/Service Placed in [redacted] name - balance owed of $288.31from previous address12/30/Salvation Army Authorized Payment of $288.3101/02/Service Placed in [redacted] Name01/02/Service Turned on at 3:pm [redacted] 12/30/- At 1:pm I called [redacted] at ###-###-#### and left him avoicemail with my contact information.01/04/- At 9:am I called [redacted] at ###-###-#### and left him anothervoicemail with my contact information.01/04/- Due to no response from [redacted] I sent him the following letter:January 4, [redacted] , MI 48617Account Number: [redacted] ***Dear Mr***,I am writing in response to the inquiry that you placed with the BetterBusiness BureauI understand this is regarding having services placedinto your nameSadly I have not been able to reach you by telephone.After reviewing your account I see that you had requested service in yourname at [redacted] ***, [redacted] on 12/22/but you had an outstandingbalance of $that had to be paid before we could process yourrequest and it was received on 12/23/That request was reversed as youhave requested and you then requested service in your name at [redacted] Dr., [redacted] and we required documentation to complete the request.On 12/29/we received your documentation and the rental agreement was inboth you and your wife ***#s nameBecause [redacted] had an outstandingbalance the service was placed into her name and her balance had to bepaid before the electric service could be restored [redacted] from ourinvestigation department attempted to call you on 12/29/to explain thisbut there was no answer and voicemail was not set up so she was unable toleave a message.Our records show that on 12/30/Salvation Army authorized a payment of$to cover the outstanding balance owed by ***When youcontacted us on 1/2/our customer service representative was able tohave the services turned on in your name at [redacted] ***, ***Theservice was turned on at 3:pm on 1/2/16.I do apologize for any inconvenience this may have causedIf you haveany further questions please call me directly at ###-###-####.Sincerely, [redacted] Customer Care Representative###-###-#### [redacted] [redacted] @cmsenergy.comCC: Revdex.comComplaint closed________________________________________________________________________
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11943187, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: I had no missed calls and no voicemails Their email response basically states that this marketing method has been used for several years and that they have taken the necessary steps to make sure that the required verbiage is present I am sure that it is perfectly legal The fact of it is however, that it is intentionally misleading The entire reason that they present this as a check is to trick people into cashing it, hoping that they don't read the fine print They could just as easily present this marketing as an offer for services, with a sign up bonus of offering a rebate or a discount on the first x months of the contract Doing this would both present their offer to the customer, and offer the same dollar value sign up bonus, while at the same time being completely transparent, honest, and obvious The current marketing method is intentionally trying to deceive the custome (regardless of its legality), which is why I filed the complaintPeople do not normally expect cashing a check to have strings attached to it, or that it tie them down to a contract Regards, [redacted]
[redacted] E [redacted] Jr[redacted] MI 48433-1043I have remarked the account.03/07/15:21: [redacted] A [redacted] (JA***)I've sent an email to [redacted] for resolution.I've sent the following email to the customer:Dear Mr [redacted] ,I#m pleased to let you know that we#ve received your concerns about thefurnace repair from the Eastern Revdex.comI have forwardedyour concerns to the Appliance Service Plan Management Team for review,and they will be following up with you within the next hoursIf youhave any questions or concerns prior to them contacting you, pleaserespond to this email.Respectfully, [redacted] A***Customer Care RepresentativeOffice: ###-###-####Fax: ###-###-####***.***@cmsenergy.com03/09/16:59: [redacted] A [redacted] (JA***)I've sent a reminder to [redacted] and [redacted] who is filling in for ***,that this is due tomorrow.03/10/16:34: [redacted] A [redacted] (JA***)Per [redacted] ***:After speaking with the customer, it was discovered that the assignedcontractor was not able to work on Lennox furnaces and had not notifiedus.Another contractor was assigned and they called the customer to schedulethe repairThe contractor and customer agreed on scheduling the work forthis morning, 3/[redacted] followed up with the customer this afternoon, and the furnace isfixed and running and the customer is very happy.COMPLAINT CLOSED 03/10/
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: To clarify, I am in-between accepting and rejecting the responseThere was only call and message left in my voicemail, not from the supervisorI work full time and it was not convenient for me to call back last week as I was on some intense project deadlinesI am confused as to why the "Threats of Violence" was removed from my account in JanuaryWe did not ask for it and were not notified of the changeTo be quite frank, the only reason we are on that status is because the meter readers have no respect for privacy or for petsIt was established in December of that there is no threat, but the only way to keep the readers away from our child's bedroom window, and out of the dog's area, was to put us on that listI have the letter stating suchWith the easement running across the front of our property, there is adequate space for the readers to follow the lines to the meterThe dog cannot enter that pathwayRegardless, we will stay on the Threats listI have received the reading packet, but am confused againI have been receiving a postcard for the last years to submit my readingsWill I still be receiving the individual cards or is that service ending? I have only missed a few during that time for various reasons, such as illness and suchI have either submitted online or called it inWhat assurance can we have that a similar incident will not occur? Regards, [redacted]
11/16/13:44:EST [redacted] T (EI [redacted] )------------------------------------------------------------------------ [redacted] # [redacted] #JSaginaw MI - CA# 6393------------------------------------------------------------------------Serv...⇄ Dates: 12/12/to PresentTotal account balance: $705.32Payment HistoryDate Amount05/13/$189.0006/01/$38.0007/13/$53.0007/15/$50.0008/23/$103.00DunningDate Status09/19/Mail default notice $103.0009/23/Mid-cycle call09/29/Cancel for non-payment11/03/Mail turn-off notice $627.8811/08/Mid-cycle call11/10/Turn-off call11/15/Mail intent to disconnectArrangementsPlan DateSPP 04/12/Enrollment not complete # DP not receivedSPP 06/01/Defaulted for non-payment on 09/29/2016SPP 09/30/Enrollment not complete # DP not receivedSPP 10/18/Enrollment not complete # DP not received*SPP # Shut-off Protection PlanOn 11/07/a call was received from [redacted] by the contactcenter where the representative noted that Ms [redacted] was advised thatbecause of prior enrollment attempts within the last months, theaccount is no longer eligible for the Shut-off Protection PlanTherepresentative provided a list of phone numbers to seek assistance on thebalance owed.On 11/16/at 1:PM I called ###-###-#### and spoke with [redacted] I explained that within a month timeframe, Consumers Energy willoffer two enrollment attempts into the Shut-off Protection Plan, and withreview of the account I found that four requests were placed for herwithin the last monthsI advised that there was one enrollmentattempt completed while the other three attempts were not enrolled becausethe down payment was not received, and that in line with the paymenthistory would prevent an additional enrollment into SPP at this time.I asked Ms [redacted] if she utilized any of the resources provided to her toseek assistance on the balance; she indicated that she went to DHSIexplained that I was asking because I would be able to offer her a shortterm arrangement to pay off the total account balance within three months;however the first payment quoted would be 50% at $due within fivedaysI explained that I understand that the first payment is substantialand encouraged that she seek assistance as a first option.Ms [redacted] stated Salvation Army and TruNorth advised her that they didn#thave any funding to assist herI explained that funding was provided tostate agencies at the beginning of November, and if she has not been incontact since November I would encourage she reach out to them as well.It was agreed that she would continue to seek assistance on the balanceowed on the account and a day hold was applied expiring on 11/23/2016.The account was noted that an Installment Plan was offered quoting 50%down.Complaint closed 11/16/2016Tell us why here
[redacted] C [redacted] MI 49509-1916Dates of service: 11/21/- present.Current account balance: $1118.46Turn off notice balance: expired: 4/3Dunning history:Date of Issue Dunning Level03/23/- Mail Turn off Notices03/26/16: Customer requested enrollment in the Shut-off Protection Plan(SPP)$down payment required by 04/09/16, then monthly paymentamount will be $205.00.Payment history:Posting Date Payment Amount03/03/186.00-02/08/61.00-02/11/16: $transferred from [redacted] , BP# [redacted] Balanceis from: [redacted] C [redacted] #B [redacted] MI 49503-1769Dates of service: 08/10/- 06/03/13No forwarding address given when service was discontinuedCustomerattempted to turn on service at another address on 07/02/and was toldabout the balance owingBalance and security deposit requested to turnon serviceCustomer cancelled request.On 11/19/$was transferred to [redacted] ' account (above) from: [redacted] C [redacted] CA# [redacted] OTTILLIA ST SE #C [redacted] MI 49507-3778Dates of service: 06/16/- 5/22/12On 8/8/$2,transferred to ***'s account (above) from: [redacted] C [redacted] MI 49512-2801Dates of service: 12/05/- 06/27/09Customer has history of broken promises and poor payment history.04/07/11:41:Julie AGates (JAGATES)When [redacted] closed his account at [redacted] ***we sent a turn off notice on06/07/13, attempted to call regarding the final bill on 07/09/13, mailed afinal bill reminder on 07/19/which was returned by the post office on07/26/[redacted] had an account in her name at [redacted] until11/15/She was unable to transfer service into her name at the newaddress because of a past due balance of $[redacted] requested service at the [redacted] on11/04/but was told that the balance of $needed to be paid priorto move in.***'s past due balance was paid by DHS and then she was able to getservice into her name at the new address.12:pm - I called and spoke to [redacted] about her concernsI explained that [redacted] ' balance would remain on her account as we are following MAE(Michigan Agency for Energy) rulesIf we are able to prove that the twoparties resided together at the address where the debt incurred, and areliving together now, we are able to transfer the debt to the activeaccountAs long as it's been less than years since the final bill duedate, we are still able to attempt to collect on the debt.I also explained that [redacted] may not have received the final bills fromthe [redacted] address; however he called us for service at the [redacted] ***address about a year later and was told about the balance owing[redacted] asked why we didn't transfer the balance then, as she had called andgotten the service in her name at the [redacted] ***address after [redacted] wasdenied serviceI explained that two different representatives handledthe calls and the connection wasn't madeNow we have different policiesand procedures in place and we caught it this time[redacted] is unhappy with our position and states she is going to file anothercomplaint with the Revdex.com because she feels we have "unfair businesspractices"I explained that she's welcome to do so; however our responseis going to be the sameThis is a debt that is owed, and we are workingwithin the rules set for us by the MAE.COMPLAINT CLOSED 04/07/16________________________________________________________________________...⇄ us why here
[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, As stated I did not tamper with anything and im not responsible for these alleged charges I recived nothing other then what I paid for I paid my bill not always on time but it was paid I dont know who tampered with said meter but it was not me and I will not pay for something I did not recive or do im guilty of nothing at all [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12591580, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
STATUS REPORT ONLY - WAITING ON METER TEST04/11/10:31:EST [redacted] N [redacted] (EN [redacted] ) [redacted] D [redacted] / [redacted] DR KALAMAZOO MI 49001-4479SERVICE DATES: 6/3/13-CURRENTACCOUNT INFORMATION:-In April of customer received a letter and a credit on the accountin the amount of $ This credit was for a fast gas meter adjustment-The gas meter was tested October and tested at 104.9% and anaccurate meter is between 98-102%It was removed from the home on10/1/15-The electric meter was upgraded in and usage was consistent untilJuly 2016-The usage during the timeframe that is in dispute was as follows:USAGE:JULY KWHAUG KWHSEPT KWHOCT KWHNOV KWHDEC KWH04/12/12:51:EST [redacted] N [redacted] (EN [redacted] )CUSTOMER CONTACTS:-On 4/I called [redacted] and was able to speak with Mr [redacted] abouthis accountI apologized for the lack of response on his initial inquiryand advised that I did have a chance to review the account and wanted todiscuss the account further.I explained what the credit was for back in April and apologized ifit was not clear that the fast gas meter was the reason for theadjustment.I explained that the electric meter was installed in and that theusage was consistent until July I explained how the meter works andthe fact that the use has dropped back down which tells me that it wassomething in the home during that time frame.I explained that we would however like to double check the meter to ruleout any issues and explained the accuracy guidelinesI explained that ifit test outside of the guidelines than we would adjust accordingly howeverif it does test accurately then at that point he and I will discuss thefurtherHe asked if an adjustment would be at that time and I advisedthat we would need to further discuss his account depending on the meterresults.The meter test has been scheduled for 4/between 12-p.mand I advisedI will follow up once the test is completed and he appreciated the help
10/11/16:34:EST [redacted] R [redacted] (HR [redacted] )CUSTOMER INFORMATION [redacted] / [redacted] Rd [redacted] MI 48809-8585Dates of Service: 09/29/2017-PresentCUSTOMER CONTACT SUMMARY10/11/2017: I called [redacted] at ###-###-#### at 4:PM and left avoicemail referencing her inquiry and requesting that she contact me backto address her concerns.10/13/10:44:EST [redacted] R [redacted] (HR [redacted] )10/13/2017: I called [redacted] at ###-###-#### at 10:AM and left avoicemail referencing her inquiry and requesting that she contact me backto address her concerns.Since I have been unable to reach Ms [redacted] by phone, I am sending thefollowing letter for closure:October 13th, [redacted] Rd [redacted] MI 48809-8585Account #: [redacted] 359Dear Ms [redacted] ,This letter is in response to your inquiry with the Revdex.comregarding the account at [redacted] Rd [redacted] I understand you hadsome concerns about a security deposit that was requested for thisaccount.I was able to look into your concerns and found that on September 13, youhad requested to start services at [redacted] Rd [redacted] A system errorcaused a security deposit to be quoted as a condition of service based onyour prior bankruptcy claim, but was waived after confirming that thebankruptcy had occurred more than years agoThis information has beenforwarded on to our Policies department to have correctedI apologize forthe frustration that this caused you, as this could have been removed atthe time of your original request.On September 29, you contacted our Customer Service department again andspoke with one of our representativesOnce the past due balance of$had been paid, we were able to create an account in your name at [redacted] Rd [redacted] The account has been active since.I apologize that you were not contacted by a supervisor within hoursper your request on September We value our customers and this is notthe high standard of customer service that we strive forI've forwardedthis concern to our Customer Service department to ensure we're respondingto supervisor callback requests in a timely manner.Sadly, I have been unable to reach you by phoneIf you have anyadditional questions, please feel free to call or send me an emailIwould be happy to further assist youMy contact information will belisted below.With regards, [redacted] Customer Care RepresentativePhone: ###-###-####, Email: hannah[redacted] @cmsenergy.comSUMMARY OF RESOLUTIONFACTA OR FRAUD: No FACTA or Fraud remarks were prompted onthis customer's information or accountADDRESS REASON FOR SECURITY DEPOSIT AND RULE: The systemmistakenly requested a security deposit due to a bankruptcy claim that Ms[redacted] ' had on fileThe rule states that a deposit will be required ifan existing customer "has sought any form of relief under the Federalbankruptcy laws within the last years."CUSTOMER ASKED FOR MANAGER AND SINCE ONE WAS NOT AVAILABLE,A CALL WOULD BE RETURNED, BUT IT HAS BEEN OVER HOURS: Notes on theaccount from 09/13/state that information was provided to asupervisor for callbackThe lack of follis being address with ourcontact center.COMPLAINT CLOSED: 10/13/
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I do not agreefirst of all I payed for my june bill They said it was I don't know where they got that information atI got a credit for the inconveinances I am still not being credited for there mistakesI feel that they did wrong for months and monthsI wish there was another energy place out there to switch to, but, they have cornered the market and can do whatever they wantI want consumers to do something out of the ordinary and do right by me, and anyone else that which may applyCredit my billI only got a credit of for my troublesfrom to hmmm well that's still crazy inappropriate So no I am not satisfied with their response Regards, [redacted]
03/28/18:07: [redacted] J [redacted] (DJ [redacted] ) [redacted] MI 48161Dates of Service: January 1, - PresentI have remarked the account.Current Balance: $[redacted] Month Payment HistoryDate Amount01/15/$ 72.1702/17/$ 25.0903/26/$ 26.5404/13/$ 27.2208/13/$168.1310/12/$ 94.9911/18/$ 26.41- Payments made online [redacted] - Emails have been sent each month to alert that their ebill is ready toview[redacted] 3/23/- At 5:pm I called [redacted] at ###-###-#### and spoke to him abouthis concernsI apologized that when he called into customer service thatthe calls were disconnected but that I would be happy to help him withthis.I let him know that we have sent an email to him every month to let himknow that his ebill is ready to viewI explained to him that because ofthe large volume of emails that we send out each day that sometimes theycan end up in either a junk or spam folderI also explained that even ifhe doesn't receive that email he would be able to view his bill online.I asked [redacted] if he was able to log into his online account and he told methat he could [redacted] said that when he tries to make a payment that oursystem will not let it complete.I told [redacted] that I would be happy to help him with that and asked if hewas at a computer now to log inI let him know that we would just havehim enter in his checking account information again and he should be ableto make the paymentHe told me that he wasn't at a computer right nowbut would be in a few minutesHe said that he would get logged in thengive me a call back so I could help him make the paymentI let him knowthat I would remove all late charges for him[redacted] left me a voicemail after I had left for the day stating that he hadgotten tied up with work and hadn't been able to give me a call back butwould do so the next day.3/28/- At 12:pm I called [redacted] at ###-###-#### and asked if he was ata computer at this time and he stated that he was on a job and would giveme a call back later today.At 5:pm I called [redacted] again at ###-###-#### and he stated that he wasbusy and would have to give me a call back another day to try and completehis paymentI let him know he can call whenever he has a few minutes andI will help him complete his payment.Final Resolution with [redacted] March 28, 2016Mr [redacted] aware of resolution
[redacted] I attempted to customer this morning 04/27/(11AM) by calling contactnumber he provided ###-###-####Phone call would not go thru....it wouldimmediately disconnectI then called phone number listed on his energyaccount [redacted] ***Mr [redacted] answeredI told customer that wereceived his inquiry he filed with Revdex.com regarding OHservice and I would be forwarding to Customer Energy Specialist (CES) TeamLeader Supervisor.I assigned to [redacted] ***, SPoC.05/02/17:13: [redacted] M [redacted] (CMHERNAN)I made contact with [redacted] at 1:15PM today concerning hiscomplaint (see attached).We spoke at length going over his issues he has had with getting electricservice to his building at [redacted] MIand wecame to a satisfactory resolution on those issues.Issue Number OneIt took around months to hear back from CES (customerenergy specialist) [redacted] [redacted] did inform that [redacted] had calledhim shortly after he made application for service and that she did go overhis project and what it would requireHe did not know exact date, butthen there was a huge gap until the next time he heard from [redacted] .I did reach out to CESIII [redacted] and she said she called and left VM andalso called again 11/19/to get the project scopeThis is documentedin SAP (see screen shot of doc & notes below) she then said he called herand they went over the project, but she forgot to document this callNordid she document any other correspondence she had with [redacted] Ihave addressed this with CESII [redacted] .08/13/14:Wants estimate on cost for overhead and undergroundservice.08/18/14: [redacted] # phone [redacted] left another message#this is a business voicemail11/19/08: [redacted] # phone [redacted] construction measure [redacted] created11/19/10: [redacted] # phone [redacted] upgrading new serviceentrance from 100A to 200AAdding 3ton A/C unitApproximately 1KWlighting and KW irrigation/pumping.Total added load @KW.Issue Number His Site was inspected on 4/8/and it took until4/15/until [redacted] said he finally got in touch with a Consumers Energyrepresentative who told [redacted] he did not even have a work number in thesystem and the CE representative had to create another one for himThisone got assigned to yet another CES [redacted] (CESI [redacted] ) whocalled him and went to his jobsite and told him maybe a week longer forhis service.I informed [redacted] that his original notification was created backin August and was still active and would be the one used to construct hisserviceI also informed him that [redacted] had created a design back inNovember and that it was approved for construction in December andwas placed in a hold status for his inspection to be completedHe didtell me then that [redacted] had called him and told him about the inspectionrequirement again though he could not remember the exact dateIapologized for the confusion here and told him that this should not havehappenedI also told him I would follow up to see why his originalrequest was not found and ways to improve this in the futureI could findno apparent reason why the original notification could not be found by theConsumers Energy representative ( [redacted] said he talked to) or any supportingdocumentation on thisWill review with Subject Matter Expert#s (SME) todetermine cause? [redacted] suggested that he should be able to look at his request on linewithout having to talk to someone as he understands CE is a big companyand probably is getting tons of calls.He said other big companies have this capabilityI told him that this isa fantastic idea and that I would take his suggestion forward.Issue umber He still does not have power and he wants it by 4/29/2016.I informed [redacted] that his job has been released to scheduling and isscheduled for construction this weekend 5/1/ [redacted] is satisfied withthis outcome and is very thankful he finally got through to someone.Special thanks to [redacted] and [redacted] in schedulingdepartment for making this happen on such a short notice!Issue #Desired Settlement that CESII [redacted] and CE supervisor [redacted] is firedI did inform [redacted] that [redacted] is not [redacted] #s Supervisor thatI am her supervisorI apologized for the customer service he received,but I did tell him that this would not result in [redacted] #s or ***#sfiringResolution; I did tell him I would address this situation withCESIII [redacted] and I would also have her call himHe informed that [redacted] had indeed already called him and apologized for the service hereceived and [redacted] did respect that and was satisfied with her apologyIended the call with giving [redacted] my contact informationHe was thankfuland considered his complaint resolved.Sincerely, [redacted] J [redacted] Zonal Team Leader###-###-#### desk###-###-#### cell---------------------------------------------------------------- [redacted] , MI 49319-8430ELECTRIC METER INSTALLED 05/01/(4:03PM).CLOSING INQUIRY DAY OF CONTACT 04/29/2016.Tell us why here
[redacted] MI 49017-3221Dates of service: 03/17/- present.Estimated meter read history (month):July Not attemptedMarch DogApril DogMay DogJune Dog An actual reading was taken on 05/17/outside the regular monthly meterreads (Between the 1st and the 7th of the month).The billing is current with a zero balance.06/10/16: Customer requested call back from a supervisor:"Customer said there is always someone home during the day.She said if you knock on the side door by garage and they will allowaccessShe is upset that no one ever let her know there was a problem.She has a large catch up bill$Amends is for her inconvenience."06/10/16: Email sent to Meter Reading supervisor.06/17/16: Call center supervisor attempted a call back to the customer butgot voicemailLeft a message with contact information.Billed usage Kwh (estimates vscorrected bills)Month Estimated Corrected Last yrMarch 558April 387May 406June 33806I received the following email this morning from the customer:"Dear ***,When the meter reader manager called me, he proceeded to say thatthere was a policy in place in case of dog or not able to read the meter.He said that meter readers are suppose to leave a bright green card ondoor, to say what was going onI never saw or received such notice ofany kind for over monthsSo there fore my reason I want you to creditmy bill is still the sameI am not paying for someone else's mistakes, ifI didn't do my job I would be held accountableI cant afford to pay forsomeone else's mistakes, it a hardship in itselfSo I have not heard yetagain from anyone in over a week about crediting my bill[redacted] MI49017"I have sent the following response to the customer via email:Dear Ms [redacted] ,In reviewing your account, I found that your June bill, which wascorrected, shows that the amount you were billed was $and yourbilled total was $Based on this, the extra you were billed due tothe estimates was $Our Customer Service department issued you acredit of $which is 64% of that extra amount, and is about doublewhat is given in similar circumstances.We are sorry that our meter reader did not follow through on his/herresponsibility regarding leaving a post card for youI understand it isfrustrating to receive a catch up bill because of those estimatesOurmeter reading supervisor is aware of the situation and will be working toresolve it with his staff to prevent it from happening againBased onthe credit already applied to your account, we will not be placing anyadditional credits on the account because of this incident.I know this is not the answer you were looking for and for that I amsorry.Sincerely,Office: ###-###-####Fax: ###-###-####***.***@cmsenergy.com
05/09/16:54: [redacted] J [redacted] (DJ [redacted] ) [redacted] MI 48529I have remarked the account[redacted] - On 4/1/service was requested at [redacted] in error bycustomer's sisterService was not turned on at this address but the movein was reversed- Ms [redacted] was informed that outstanding balance of $2,must bepaid prior to having service at new addressMs [redacted] made the paymentby phone on 4/26/[redacted] 5/5/- At 3:pm I called [redacted] at ###-###-#### and let her knowthat I had received her inquiry and needed to review her information andwould call her within the next few business days.5/9/- At 1:pm I called [redacted] at ###-###-#### and left her avoicemail with my contact informationShe returned my call but I wasunable to answer.I called her back at 4:pm and spoke to her about her concernsShestated that she knew that originally she had messed up and requestedservice at [redacted] and that was the wrong addressIexplained to her that we hadn't turned it on there but had put it in hernameThat was reversed when she contacted us that it was the wrongaddressI apologized if she had been told something different aboutthat.I let her know that I saw that she had paid a past due amount of $2,162.55to account # [redacted] which was required before we could start a newservice for herI explained that we no longer set up services for a newaddress if there is an outstanding balance owed.I let her know that I would be happy to set up the service for her at thistime for [redacted] and she said she would appreciate that.She said that she only needed the electric turned on at this timeIscheduled that for May as she was not at this location to turn off thebreakers until later today.I also apologized to [redacted] if she had been treated rudely by any ofour representatives as we strive to provide good customer service toeveryoneShe thanked me for setting this up and ended the call.Final Resolution with [redacted] May 9, 2016Ms [redacted] satisfied with resolutionTell us why here
04/26/13:27:EST [redacted] A [redacted] (JA***)CUSTOMER INFORMATION: [redacted] J [redacted] CA# [redacted] BENTLEY MI 48613-9690Dates of service: 08/23/- present.RELEVANT ACCOUNT INFORMATION:- Current account balance: $2477.81- Account was reviewed with the October billing, which indicated nochange to the payment amountThe balance at that time was $775.13.- The balance when the customer initially enrolled in SPP beginning withthe November billing was $417.75.- Customer's Electric Usage History:2018Jan 3709Feb 4286Mar 3077Apr 2554May 986Jun 1128Jul 961Aug 1323Sep 1804Oct 1696Nov 1098Dec 1901- Smart meter installed 10/28/16.CUSTOMER CONTACT SUMMARY:04/26/18:2:pm - I called ###-###-#### and got voicemailI left amessage with my contact information, requesting a call back.04/30/08:41:EST [redacted] A [redacted] (JA***)RELEVANT ACCOUNT INFORMATION:- Customer requested SPP enrollment on 10/26/Down payment $32.00(Balance was $- this is a correction to the amount stated above),Monthly plan amount: $164.00.- The months prior to enrolling in SPP, the customer's average monthlybill was $The months after enrolling in SPP, the bill increasedto an average of $per month.- Based on the above information, the customer's monthly SPP paymentamount should have been increased to $per month in October 2017.- The average monthly bill was $for the last monthsEven if wehad increased the monthly payment in October to $325.00, the accountbalance still would have been about $as of the April billing.- SPP (Shut-off Protection Plan) is designed to assist a customer withcatching up on a past due balance while giving them equal monthly paymentsover an month periodThe goal of the plan is to have the customercaught up and current at the end of the programBecause Mrs [redacted] 'susage continued to increase over the life of the program (which we couldnot have predicted), she ended up with a large balance owing at the end ofthe program.- The customer can choose to re-enroll in SPP for a down payment of$(10% of the current balance) and monthly payments will be $479.00.05/03/13:22:EST [redacted] A [redacted] (JA***)CUSTOMER CONTACT SUMMARY (CONTINUED):05/03/18: 1:PM - I called and got voicemailI left a message with mycontact information, requesting a call back.05/07/10:20:EST [redacted] A [redacted] (JA***)There has been no response to my voicemail messages left for the customer.I am sending the following letter for closure:May 7, [redacted] J [redacted] **.Bentley, MI 48613-9690Account Number: ***Dear Ms [redacted] ,I#m pleased to let you know that we've received your concerns regardingyour billing and account balance for [redacted] **Bentley, MI from theRevdex.comBecause our customers are important to us, we'vetaken your concerns seriously and have reviewed your account.My review of your account shows that when you enrolled in the Shut-offProtection Plan (SPP), your average monthly bill for the months priorwas $We used this amount and the account balance at the time ofenrollment ($317.75) to calculate your monthly payment amount of $164.00.The goal of SPP is to help a customer bring the account current over an 18month periodThe customer is still billed for their actual usage and themonthly bill shows this usage along with a running account balancehowever; you are only asked to pay the program amount each month.After months on the program, the account is to be reviewed and a newpayment amount calculated for the final months of the program if needed.Due to an error in our billing system, was not done properly with youraccount with no change occurring in your monthly payment amount.Your average monthly usage during the first months you were on SPPincreased to $Based on this and your account balance at the time($775.13), your monthly payment amount would have increased to $ifour system had worked properly.For the last months that you were on SPP, your average monthly billagain increased to $Even if we had increased the monthly paymentin October to $325.00, the account balance still would have been about$as of the April billing.In reviewing your energy usage, I see that it sharply increased over lastyear's usage beginning in JanuaryWas there a change in how the home washeated compared to the previous year? This usage is consistent with theuse of electric space heaters or some other form of electric heatTheincrease in your energy usage is why your balance is so high.I see that the account balance was paid in full last week on May I amrequesting that we apply a $bill credit to your account in light ofcustomer service because of the error in not recalculating your monthlypayment amount last October.It is my sincere hope that this information has resolved your concerns.Please let me know if there is anything further I can do to help you.Thank you for the opportunity to assist you with your inquiry.Respectfully, [redacted] ***Customer Care Representative###-###-####***.***@cmsenergy.com- I have submitted a request to have the account credited $100.00.SUMMARY OF RESOLUTION:- High bills: Usage is consistent with the use of electric space heatersduring the winter monthsAs the weather warms, the usage is decreasingwith the May bill looking like it's going to be just over kwh for themonth.- Details regarding SPP: SPP is meant to help a customer catch up on theiraccount by setting a monthly payment amount based on previous usagehistory and the existing balanceIt is not able to account for anyincrease in the customer's usage, which they should be keeping track of.For the last months that the customer was on SPP, their average monthlyusage increased dramatically.- Assistance: Customer has paid the bill in full and assistance is notneeded.- Fraudulent business practices: The Shut-off Protection Plan works forthe majority of our customers, giving them a set payment amount to budgetfor while catching up on any past due balancesThe program is voluntaryand is offered when a customer is struggling to catch up with theirbalanceThey are mailed a letter after they are enrolled which explainsthe program and their monthly billing shows them their actual energy usagemonthly and also shows their actual account balance monthlyIt would bea bad business practice to want or encourage our customer's to build up alarge balance.COMPLAINT CLOSED 5-7-
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I reject the action cause there are a few things that were left out from consumers energy (***), first thing first I have a letter from October 16th 2016, NOT October 18th Second I went in personally on the Oct 13th to the battle Creek head quarters and give her my id, social card and my proof I own the house, and I was not told what paper to bring in when I received a call to bring that stuff in(I got copy's which I will have to collect them up when I get home for proof.) The lady behind the desk told me if I revive mail in the next days to disregard it due to the company has not received the faxed over info yetI come home from work to no power and I immediately start to call consumers, I get someone to answer (don't member any names) and she tells me to hold while she transfers me so I go on hold and another lady answers and she puts me on hold for some investigation department and my call was droppedI call right back and got someone else she don't explain nothing to me and my call was dropped again, so for two phone calls in a row on hold for ruffly min I get no where So I call again and get another lady to answer I asked for her manager and she did not get me one but she did answer some questions and I began to tell her I have a month old baby girl and a yr old son that both live in the house and need electric so I can provide heat and she said well I can transfer u and I said no im just gonna get sent to a voicemail and it's gonna say it's full and it will drop my callSo I asked for a direct number to call and she gave it to me, (810-760-Flint investigation center) and I called it approximately times in two days with nothing there but a voice mailI go on to leave approximately voicemails being pretty calm in my tone of voice just trying to figure stuff out and I receive no calls or return calls I proceed to go into battle Creek office again and take more paper work and the faxed more over once againWhen [redacted] called I told her I had questions before my electric was turned on and now I don't because I was at work and did not have time to talk to I asked her for her number which she gave meNeedless to say consumers has many of ppl working for that company and I gave them my number when I first signed up for electric and they instead of giving me a courtesy call saying her u gave us the wrong paper we need a different one the just turn my electric off and make my infants sufferConsumers does not care about anyone or there kids they are just a money hungry business and I feel they need to take a few more steps and try helping the people they are supplying for instead of trying to screw everyone overI don't feel there was any reason to turn our power off over one single paperAnd I feel there customer care is very unorganized due to the fact no one had any answers for me and no one cares about the person with the problem; and my calls were dropped two timesSomeone, somehow needs to correct consumers and make them have some answers for the publicThen need to realize infants can get all sorts of stuff from being cold and this was not bill related so it was an unprofessional choice to turn my power off over one single paper, I could relate if I kept ignoring them but I did NOT and this still happensI guess like I've already said my biggest concern are my kids and now they both have a cold and I have no other places to stay while not having powerSo consumers energy is very unprofessional in my opinion Regards, [redacted]
09/21/10:17: [redacted] W [redacted] (BW [redacted] ) [redacted] R [redacted] / / [redacted] ***Dates of Service: Pre-July - PresentI left a message for Mrs [redacted] on 09/21/at 10:AM, at phone number###-###-####.We received a payment of $on 07/22/There currently is acredit of $ on Mr***'s account.09/21/10:40: [redacted] W [redacted] (BW [redacted] )I spoke with [redacted] and he said this amount would have to be sentback in the form of a check because of how it was paid to us.09/22/13:59: [redacted] W [redacted] (BW [redacted] )Mrs [redacted] called me back on the morning of 09/22/2016.I offered to refund the whole payment and explained this would leave abalance owingWhen she said that paying the balance owed after the fullpayment refund wasn't a problem, I suggested that we could simply refundher the credit sitting on the account ($260.58).She said that would be absolutely fine.While requesting the credit, I apologized for everything she had to gothrough to request a credit back.I let Mrs [redacted] know that I would do everything I could to expedite thecredit refundShe was very thankful.After I was off the phone with her, I contacted [redacted] and [redacted] to havethe credit refunded [redacted] emailed me back at 1:PM informing me therefund was approvedIt should go out in the mail tomorrow.I have also provided this inquiry to [redacted] for follwith theContact Center Rep(s) that spoke with the customerThis complaint wasavoidable.Mrs [redacted] said she spoke with a male when this first happenedThatappears to be [redacted] on 07/25/2016.Corporate Complaint closed 09/22/Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Consumers Energy has not credited me back for March, April, and MayOnce they credit me back for these months I will actually accept their offer Regards, [redacted]
[redacted] Balances transferred in to this account:Transferred on 01/06/17:Miscellaneous (returned check fee) - $15.00Electric - $440.61The above two balances are from: [redacted] [redacted] Dates of service 01/11/- 09/04/16--------------------------------------------Transferred on 01/23/17:Electric - $463.26The above balance is from: [redacted] / [redacted] Dates of service 02/07/- 07/27/14-----------------------------------------------History of service at [redacted] GRAND RAPIDS:11/01/- present: [redacted] 09/05/- 10/31/16: [redacted] (***'s son) ($still owed)01/11/- 09/04/16: [redacted] 07/28/- 01/10/16: [redacted] (***'s son) Notice mailed 01/08/16($still owed)02/07/- 07/27/14: [redacted] (***'s husband)11/04/- 02/06/14: [redacted] (***'s son) Notice mailed 02/08/14.---------------------------------------------------------------Fraud tip received from the Contact Center on 01/06/ [redacted] sentan email asking for the service to be put into his mother's nameA turnoff notice had just been mailed in [redacted] 's name[redacted] does show at another address currently in his Experian report.1:pm - I called and spoke to [redacted] about her concernsI explained wherethe transferred balances came fromShe states that her husband was injail during the time frame that service was in his name and that neitherher nor he contacted us for service at that time, but she admits that shewas there during the time frame that service was in his name.I told her that if she still wishes to dispute that (identity theft) thatshe or he would have to file a police report and also fill out an FTCaffidavit before that would be removed from the account.At this time, we have not transferred her son's bills to her accountbecause we can't prove that they are still here.I also explained why she was billed for fraud investigation costs, becauseof the name switching at this address, over the past several yearsEachtime the service is switched into someone else's name there is an openturn off notice on the account, so they've been trying to avoid payingdebts that are owed here[redacted] states that she has contacted several agencies and the only one with funding currently isDHS and they will only pay a portion of the balance[redacted] said that basically what she wanted was for a paymentarrangement/plan that she can afford in order to keep her service frombeing turned offI offered to place her on SPP if she could make a downpayment of $by March 8th and then her monthly payments would be$She said she could do that, so I have requested that for her.At this time [redacted] has no further questions or concerns and thanked me formy assistanceShe is very pleased with this resolution.COMPLAINT CLOSED 02/22/
[redacted] MI 48617Dates of Service: December 23, - January 1, 2016I have remarked the account[redacted] Time LineDate Action12/22/Service Requested for [redacted] by [redacted] -balance owed of $125.5312/23/Payment of $- received12/23/Request Reversed - per [redacted] ***12/23/Service Requested for [redacted] by [redacted] -documentation requested12/29/Lease Received - in [redacted] & [redacted] name12/29/Service Placed in [redacted] name - balance owed of $288.31from previous address12/30/Salvation Army Authorized Payment of $288.3101/02/Service Placed in [redacted] Name01/02/Service Turned on at 3:pm [redacted] 12/30/- At 1:pm I called [redacted] at ###-###-#### and left him avoicemail with my contact information.01/04/- At 9:am I called [redacted] at ###-###-#### and left him anothervoicemail with my contact information.01/04/- Due to no response from [redacted] I sent him the following letter:January 4, [redacted] , MI 48617Account Number: [redacted] ***Dear Mr***,I am writing in response to the inquiry that you placed with the BetterBusiness BureauI understand this is regarding having services placedinto your nameSadly I have not been able to reach you by telephone.After reviewing your account I see that you had requested service in yourname at [redacted] ***, [redacted] on 12/22/but you had an outstandingbalance of $that had to be paid before we could process yourrequest and it was received on 12/23/That request was reversed as youhave requested and you then requested service in your name at [redacted] Dr., [redacted] and we required documentation to complete the request.On 12/29/we received your documentation and the rental agreement was inboth you and your wife ***#s nameBecause [redacted] had an outstandingbalance the service was placed into her name and her balance had to bepaid before the electric service could be restored [redacted] from ourinvestigation department attempted to call you on 12/29/to explain thisbut there was no answer and voicemail was not set up so she was unable toleave a message.Our records show that on 12/30/Salvation Army authorized a payment of$to cover the outstanding balance owed by ***When youcontacted us on 1/2/our customer service representative was able tohave the services turned on in your name at [redacted] ***, ***Theservice was turned on at 3:pm on 1/2/16.I do apologize for any inconvenience this may have causedIf you haveany further questions please call me directly at ###-###-####.Sincerely, [redacted] Customer Care Representative###-###-#### [redacted] [redacted] @cmsenergy.comCC: Revdex.comComplaint closed________________________________________________________________________
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11943187, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: I had no missed calls and no voicemails Their email response basically states that this marketing method has been used for several years and that they have taken the necessary steps to make sure that the required verbiage is present I am sure that it is perfectly legal The fact of it is however, that it is intentionally misleading The entire reason that they present this as a check is to trick people into cashing it, hoping that they don't read the fine print They could just as easily present this marketing as an offer for services, with a sign up bonus of offering a rebate or a discount on the first x months of the contract Doing this would both present their offer to the customer, and offer the same dollar value sign up bonus, while at the same time being completely transparent, honest, and obvious The current marketing method is intentionally trying to deceive the custome (regardless of its legality), which is why I filed the complaintPeople do not normally expect cashing a check to have strings attached to it, or that it tie them down to a contract Regards, [redacted]
[redacted] E [redacted] Jr[redacted] MI 48433-1043I have remarked the account.03/07/15:21: [redacted] A [redacted] (JA***)I've sent an email to [redacted] for resolution.I've sent the following email to the customer:Dear Mr [redacted] ,I#m pleased to let you know that we#ve received your concerns about thefurnace repair from the Eastern Revdex.comI have forwardedyour concerns to the Appliance Service Plan Management Team for review,and they will be following up with you within the next hoursIf youhave any questions or concerns prior to them contacting you, pleaserespond to this email.Respectfully, [redacted] A***Customer Care RepresentativeOffice: ###-###-####Fax: ###-###-####***.***@cmsenergy.com03/09/16:59: [redacted] A [redacted] (JA***)I've sent a reminder to [redacted] and [redacted] who is filling in for ***,that this is due tomorrow.03/10/16:34: [redacted] A [redacted] (JA***)Per [redacted] ***:After speaking with the customer, it was discovered that the assignedcontractor was not able to work on Lennox furnaces and had not notifiedus.Another contractor was assigned and they called the customer to schedulethe repairThe contractor and customer agreed on scheduling the work forthis morning, 3/[redacted] followed up with the customer this afternoon, and the furnace isfixed and running and the customer is very happy.COMPLAINT CLOSED 03/10/
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: To clarify, I am in-between accepting and rejecting the responseThere was only call and message left in my voicemail, not from the supervisorI work full time and it was not convenient for me to call back last week as I was on some intense project deadlinesI am confused as to why the "Threats of Violence" was removed from my account in JanuaryWe did not ask for it and were not notified of the changeTo be quite frank, the only reason we are on that status is because the meter readers have no respect for privacy or for petsIt was established in December of that there is no threat, but the only way to keep the readers away from our child's bedroom window, and out of the dog's area, was to put us on that listI have the letter stating suchWith the easement running across the front of our property, there is adequate space for the readers to follow the lines to the meterThe dog cannot enter that pathwayRegardless, we will stay on the Threats listI have received the reading packet, but am confused againI have been receiving a postcard for the last years to submit my readingsWill I still be receiving the individual cards or is that service ending? I have only missed a few during that time for various reasons, such as illness and suchI have either submitted online or called it inWhat assurance can we have that a similar incident will not occur? Regards, [redacted]