Response:I'm sorry to find that Ms [redacted] doesn't feel the issue has been resolvedApproximately years have passed since the incident she is reportingWe had no knowledge of this problem until November I spoke with her on the phone after the initial Revdex.com complaintThe counter tops has been installed in July We went back to the job in December as the sink had come looseAt that time we considered the job completeI have nothing in my file to indicate a crack stemming from our December appointmentWe had no further communication until she called in November At that time almost years had elasped from the initial installationWe don't warrant stone after installationOur policy is that we will come back and take care of chips, seams and other minor issues that may crop up in the first yearIn November she was told that we charge $for any service call after the first yearAt that time she said we had cracked her countertop at the time we addressed the sinkShe then called the Revdex.comOf course I sent someone out to look at her issueThe gentleman has over years experience in this businessMr [redacted] was there at the service call [redacted] 's assessment was that working on the sink would not have cracked the top, it was probably done by a plumber at some time when the faucet was worked onHe explained this to Mr [redacted] and said if they were interested in having us repair it they should call and set up an appointmentThat takes us back to the $service chargeWe are happy to fill the crack and make it look as good as we possible can if the customer would like to set up the service call
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Mees Tile & Marble Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: In response to Mr***'s service problemsWe will be sending someone to repair the drywall that was damaged when the existing back splash was removedThis kind of damage is typical and when the new tile is installed would be completely coveredOur policy is that we don't repair this damage and is stated as such in the quote form that Mr [redacted] signedIn addition he has previously insisted that we remove the countertops in order to make this repairThat is not necessaryThe issue with cleaning the cabinets from the installation was addressedFrom the pictures it appears that all the "dirt" wasn't removedHe has asked us to pay for a professional to come in and clean it and we will agree to pay for thatThe issues with measurement of the countertops was resolved after we re-cut a sectionThat took place the next dayAny time custom work is undertaken, there is a chance that it may not go smoothlyOur goal is to make sure that issues are resolved, even if it takes additional tripsWe understand that our customers have other appointments and jobs to work aroundHopefully we accommodate them to the best of our ability Sent on: 11/10/12:07:PM
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Mees Tile & Marble Company Contact: Company Phone: Company Email: Person Who Sent the Complaint: Staff Member: Response: Mees Tile & Marble has been in business since We work hard to insure that our customers receive the best possible serviceThe drywall repair that Mr [redacted] is requiring is not visible and will be covered by his countertops and back splashCutting the drywall to make a countertop fit is necessary in many instancesHowever, as stated above, we want our customers to be satisfiedWe have told Mr [redacted] that we will remove his tops and make the repairsAlso we've offered to pay to have his cabinets cleanedI hope this will settle the problem Sent on: 11/27/8:46:AM
Response:I'm sorry to find that Ms [redacted] doesn't feel the issue has been resolvedApproximately years have passed since the incident she is reportingWe had no knowledge of this problem until November I spoke with her on the phone after the initial Revdex.com complaintThe counter tops has been installed in July We went back to the job in December as the sink had come looseAt that time we considered the job completeI have nothing in my file to indicate a crack stemming from our December appointmentWe had no further communication until she called in November At that time almost years had elasped from the initial installationWe don't warrant stone after installationOur policy is that we will come back and take care of chips, seams and other minor issues that may crop up in the first yearIn November she was told that we charge $for any service call after the first yearAt that time she said we had cracked her countertop at the time we addressed the sinkShe then called the Revdex.comOf course I sent someone out to look at her issueThe gentleman has over years experience in this businessMr [redacted] was there at the service call [redacted] 's assessment was that working on the sink would not have cracked the top, it was probably done by a plumber at some time when the faucet was worked onHe explained this to Mr [redacted] and said if they were interested in having us repair it they should call and set up an appointmentThat takes us back to the $service chargeWe are happy to fill the crack and make it look as good as we possible can if the customer would like to set up the service call
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Mees Tile & Marble Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: In response to Mr***'s service problemsWe will be sending someone to repair the drywall that was damaged when the existing back splash was removedThis kind of damage is typical and when the new tile is installed would be completely coveredOur policy is that we don't repair this damage and is stated as such in the quote form that Mr [redacted] signedIn addition he has previously insisted that we remove the countertops in order to make this repairThat is not necessaryThe issue with cleaning the cabinets from the installation was addressedFrom the pictures it appears that all the "dirt" wasn't removedHe has asked us to pay for a professional to come in and clean it and we will agree to pay for thatThe issues with measurement of the countertops was resolved after we re-cut a sectionThat took place the next dayAny time custom work is undertaken, there is a chance that it may not go smoothlyOur goal is to make sure that issues are resolved, even if it takes additional tripsWe understand that our customers have other appointments and jobs to work aroundHopefully we accommodate them to the best of our ability Sent on: 11/10/12:07:PM
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Mees Tile & Marble Company Contact: Company Phone: Company Email: Person Who Sent the Complaint: Staff Member: Response: Mees Tile & Marble has been in business since We work hard to insure that our customers receive the best possible serviceThe drywall repair that Mr [redacted] is requiring is not visible and will be covered by his countertops and back splashCutting the drywall to make a countertop fit is necessary in many instancesHowever, as stated above, we want our customers to be satisfiedWe have told Mr [redacted] that we will remove his tops and make the repairsAlso we've offered to pay to have his cabinets cleanedI hope this will settle the problem Sent on: 11/27/8:46:AM