AJ Appliance Inc.

On Wednesday, June 22, *** *** had called our service department and spoke with Jen; our dispatcherShe stated that her *** Microwave Model *** was not closing properly and it may need a lid latch/lockJen had explained that we had a Trip and Diagnostic Charge of $plus tax,
totaling $We guarantee our work for daysJen explained that she would receive a phone call on Friday late afternoon with the three hour window for SaturdayIt was agreed upon and the appointment was scheduled for Saturday, Jurie 25, 2015.On Friday, June 24, Jen spoke with *** and told her our technician; Carmen would be out between 12:- 3:00pm on SaturdayThe appointment was confirmed.On Saturday, June 25, Carmen did diagnosis that the latch was broken and needed to be replaced The handle is on the outside of the door and the latch is inside the frame The door handle was not loose or cracked at this time*** paid Trip and Diagnostic ($135) on her credit card and marked it on our portable credit card machine.On Monday, June 27, the information was looked up and the price and availability was available for the customer, but her Voicemail on her phone (*** *** was full and no messages would be accepted.On Tuesday, June 28, Mike from our parts department did get in touch with *** she was told thatthe *** Door Latch (***) would cost $plus tax and the labor would be $plus tax a total of $She agreed and the appointment was set for Monday, July 1, 2015.On Thursday, June 30, Nicole from our dispatch spoke with *** and told her our technician; Carmen would be out on between 2:- 5:00pm on Friday, July 1, The appointment was confirmed.On Friday, July 1, Carmen did install the *** Door Latch and showed *** that everything was workingThe charge for the door latch and labor was $37,*** paid with her credit card and marked it on our portable credit card machine,On Monday, August 15, *** called our service department and spoke with Jen; our dispatcherShe stated that her *** door handle bottom screw was loose and now it was rattlingJen explained that we could come on Wednesday, August 17, When we go back on the same job within days we do not charge if it is the same problem.On Tuesday, August 16, we called to give our hour window but did not reach ***It was scheduled for the last stop of the day.On Wednesday, August 17, our technician; Bob went to her home and *** was thereBob checked her *** Microwave and saw that the handle screw was loose in the bottomHe told her he would tighten it, but if it continues to come loose her handle will need to le replacedHe told her this was not part of the door latch that was recently replaced, He did not charge her for the visit.On Tuesday, August 23, *** called and spoke with Jen; our dispatcherShe said her Screw Was loose againJen told her she could send Carmen over to look at it on Friday, August 26, 2016,On Thursday, August 25, Nicole spoke with *** and told her our technician; Carmen would be out between 3:- 6:00pm on Friday, The appointment was confirmed.On Friday, August 26, Carmen tried to tighten the screw on the handle, but the screw hole was strippedHe told her she would have to replace the handle and the screwHe explained how the lock on the frame had nothing to do with the handleThe handle was intact: and it didn't break for at least weeks after the installationShe said she did not want him to order the handle,We do not stock this handle that fits her *** Microwave Oven Model # ***, but we can order it for herThe price is $it would be $labor but I can waive that $labor fee, I can give her my direct dial ###-###-####.Thank youPatricia P