AJ Blosenski Incorporated

March 12, Dear ** [redacted] , I am in receipt of a complaint ID [redacted] that was submitted on 3/7/at 1:24pm by one of our previous customers in regards to her open balancePlease see the customer's information outlined below: July 9, Customer's account was established July 10, Equipment delivered and service started July 12, Customer billed Sfor 7/10/to 9/30/ August 14, Customer received collection call and told our customer service representative that she would pay the balance online, this was at 11:53am The customer then called back at 3:00pm and stated that one of her containers was not collectedThe customer service representative entered a ticket into the system to have the extra trash collected on Friday 8/16/ August 16, Customer received collection letter for past due balance August 20, Customer service representative entered ticket to remind driver that one container was missed the previous week and to be attentive to this stopCustomer made payment online for $ September 1, Customer billed for October, November and December Our billing is quarterly in advance November 6, Customer received an automated collection call for past due balance November 7, Customer called to have toter lid replacedThe customer service representative created a one-time ticket for the equipment to be repaired on November (her next collection day) November 14, Customer received collection letter for past due balance November 21, Customer called to cancel service, at which time she stated that she would like her last collection to be on October 30, A one-time ticket was created in the system to verify with the driver that there was not collection for November November 29, There are notes in the account that the driver confirmed he was not collecting trash or recycling at all in November December 1, Customer was billed for January, February, March February 6, Customer was issued a credit for $for November and December as well as a second credit for $for January, February and March March 7, Customer called and spoke to our accounts receivable manager about the balance of $from October Our AR Manager informed the customer that if she did not use our service in October of to please provide her first invoice from the new trash hauler showing that they had started service at that time and we will issue a credit to bring her account balance to zero We have not received the requested documentation to prove that our services were not utilized for the month of October and therefore the customer is responsible for the balance of $We have no record of telephone calls made in October of 2013, as this customer states Based on the information outlined in her account, it is my opinion that she forgot to call to cancel service after switching to a new hauler and realized her mistake when she received a collection call on November 6, Giving the customer the benefit of the doubt, if she did call to cancel service effective October 20, 2013, she would still owe for the month of October for the amount of $ At this point, the customer's account is closed and the balance of $remainsIn order to avoid being placed in a collection agency, the customer should pay the balance due If you have any questions or concerns, I may be reached at ###-###-#### Respectfully,

October 31, 2017A.lBlosenski will make every effort to work with our customers if they are going through a difficulttimeAccounts are only placed on stop service if there is no communication between the two parties.We had a note on the account from 7/14/stating a payment would be called into our office on7/28/On 7/28/our office called, left a message, and e-mailed the customer to collect thepromised paymentThe e-mail attempt was unsuccessful and our voice message for a return call was unsuccessfulOn 08/08/an automated call was generated to the customer to inform them of the past due balance; this was also unsuccessfulSubsequently, a 10-day shutoff notice was mailed on 08/21/Since our team did not hear from the customer by 09/05/the account was placed on stop serviceA letter was mailed on 09/05/letting the customer know their account was placed on stop serviceIf we do not hear from our customer after weeks of being placed on stop service, our equipment is scheduled for removalWe are to assume the customer no longer wants our service so we remove our equipment.Due to lack of payment and no communication being made by the customer; we removed theequipment from the premises on 10/18/The equipment driver found our container to beextremely heavy and overflowing with trashIn order for the driver to remove the cart, he had toremove kitchen bags and place them with other trash that was on the groundAfter removing the 5kitchen bags, he was able to close the lidThe driver removed the cart full of trashThe cart was notemptied onto the ground.I explained to the customer we would not have called her to remove the equipment because theequipment sometimes will get locked up and we are unable to retrieve itThe customer disclosed she had recycling bins and we will not be getting them back because they are locked up in her garageShe stated, "What are you going to do, come in my garage and steal them"? I explained to the customer that it is in her best interest to let us know when we can retrieve the equipment in order to avoid a fee on her account for non-returned equipment.A.JBlosenski has adjusted the account to reflect the balance owed prior to being placed on stop service That balance is $This balance does include a $equipment fee for the recycling bins that we have not been able to retrieveIf we are able to retrieve the recycling bins an adjustment would be placed on the account to remove the $equipment fee leaving the final balance at $122.83.We feel this is a fair solution to this unfortunate circumstance and we look forward to working with our customer to close the account.Sincerely,Kathleen M.Accounts Receivables Manager

October 31, 2017A.l. Blosenski will make every effort to work with our customers if they are going through a difficulttime. Accounts are only placed on stop service if there is no communication between the two parties.We had a note on the account from 7/14/2017 stating a payment would be called into...

our office on7/28/2017. On 7/28/2017 our office called, left a message, and e-mailed the customer to collect thepromised payment. The e-mail attempt was unsuccessful and our voice message for a return call was unsuccessful. On 08/08/2017 an automated call was generated to the customer to inform them of the past due balance; this was also unsuccessful. Subsequently, a 10-day shutoff notice was mailed on 08/21/2017. Since our team did not hear from the customer by 09/05/2017 the account was placed on stop service. A letter was mailed on 09/05/2017 letting the customer know their account was placed on stop service. If we do not hear from our customer after 4 weeks of being placed on stop service, our equipment is scheduled for removal. We are to assume the customer no longer wants our service so we remove our equipment.Due to lack of payment and no communication being made by the customer; we removed theequipment from the premises on 10/18/2017. The equipment driver found our container to beextremely heavy and overflowing with trash. In order for the driver to remove the cart, he had toremove 5 kitchen bags and place them with other trash that was on the ground. After removing the 5kitchen bags, he was able to close the lid. The driver removed the cart full of trash. The cart was notemptied onto the ground.I explained to the customer we would not have called her to remove the equipment because theequipment sometimes will get locked up and we are unable to retrieve it. The customer disclosed she had 2 recycling bins and we will not be getting them back because they are locked up in her garage. She stated, "What are you going to do, come in my garage and steal them"? I explained to the customer that it is in her best interest to let us know when we can retrieve the equipment in order to avoid a fee on her account for non-returned equipment.A.J. Blosenski has adjusted the account to reflect the balance owed prior to being placed on stop service That balance is $152.83. This balance does include a $30.00 equipment fee for the 2 recycling bins that we have not been able to retrieve. If we are able to retrieve the recycling bins an adjustment would be placed on the account to remove the $30.00 equipment fee leaving the final balance at $122.83.We feel this is a fair solution to this unfortunate circumstance and we look forward to working with our customer to close the account.Sincerely,Kathleen M.Accounts Receivables Manager

March 12,2014
Dear **. [redacted],
I am in receipt of a complaint ID [redacted] that was submitted on 3/7/14 at 1:24pm by one of our previous customers in regards to her open balance. Please see the customer's information outlined below:
July 9,...

2013    Customer's account was established
July 10, 2013   Equipment delivered and service started
July 12, 2013   Customer billed S80.51 for 7/10/13 to 9/30/13
August 14, 2013  Customer received collection call and told our customer service representative that she would pay the balance online, this was at 11:53am.  The customer then called back at 3:00pm and stated that one of her containers was not collected. The customer service representative entered a ticket into the system to have the extra trash collected on Friday 8/16/13.
August 16, 2013   Customer received collection letter for past due balance
August 20, 2013  Customer service representative entered ticket to remind driver that one container was missed the previous week and to be attentive to this stop. Customer made payment online for $80.51.
September 1, 2013  Customer billed for October, November and December 2013. Our billing is quarterly in advance.
November 6, 2013  Customer received an automated collection call for past due balance.
November 7, 2013  Customer called to have toter lid replaced. The customer service representative created a one-time ticket for the equipment to be repaired on November 13 (her next collection day)
November 14, 2013   Customer received collection letter for past due balance
November 21, 2013  Customer called to cancel service, at which time she stated that she would like her last collection to be on October 30, 2013. A one-time ticket was created in the system to verify with the driver that there was not collection for November.
November 29, 2013  There are notes in the account that the driver confirmed he was not collecting trash or recycling at all in November.
December 1, 2013  Customer was billed for January, February, March 2014
February 6, 2014   Customer was issued a credit for $58.00 for November and December 2013 as well as a second credit for $87.00 for January, February and March 2014.
March 7, 2014   Customer called and spoke to our accounts receivable manager about the balance of $29.00 from October 2013. Our AR Manager informed the customer that if she did not use our service in October of 2013 to please provide her first invoice from the new trash hauler showing that they had started service at that time and we will issue a credit to bring her account balance to zero.
We have not received the requested documentation to prove that our services were not utilized for the month of October 2013 and therefore the customer is responsible for the balance of $29.00. We have no record of telephone calls made in October of 2013, as this customer states.
Based on the information outlined in her account, it is my opinion that she forgot to call to cancel service after switching to a new hauler and realized her mistake when she received a collection call on November 6, 2013. Giving the customer the benefit of the doubt, if she did call to cancel service effective October 20, 2013, she would still owe for the month of October for the amount of $29.00.
At this point, the customer's account is closed and the balance of $29.00 remains. In order to avoid being placed in a collection agency, the customer should pay the balance due.
If you have any questions or concerns, I may be reached at ###-###-####.
Respectfully,