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A&J Farms Domani Ranch

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A&J Farms Domani Ranch Reviews (3) spoke to Jeffrey at business and the following was relayed: The customer's complaint is with the post office as we have no control over where they are sent and sorted from. Unfortunately the nights did get cold at that time. We did issue a full refund of $51.50 to the customer on June 10th. In...

addition, she does have several birds that had survived. Due to the issues with shipping them, we have advised the customer that any order from now on will have to be picked up. Regarding the communication issue, we were hit with a power surge during a lightning storm and our server had been damaged which took time to get the part and repair.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

ProductQuantityPrice"Blue Swedish Duck Female 1 $7.99 Cayuga Duck Females 1 $7.99 Cayuga Duck Males 1 $7.99 Cart Subtotal:$23.97 Shipping:$15 via Shipping + SOC + QBC Order Total:$38.97" This is what we ordered from the poultry hatchery on 6/27/2013. Then almost a month later on 7/19/2013 this is what we got on an e-mail sent to us. "Hello, a note has just been added to your order:This order does not meet our shipping requirements. We can ship this order although there will be additional costs incurred for extra small orders. To avoid these charges we need a total of 8 ducks to ship a regular order. Cost of birds is at least 48$ or that will be the cost of the birds + Extra Small Order Charge: 32.50 + Plus shipping charges. If you agree to these charges we can ship this; if not we can cancel this order for you. When you add these to the cart; you will see that there are additional charges below the shopping cart contents."When we called them on 7/25/2013 they said we needed to order 10 ducks to be able to ship them. When we told them that the second e-mail came almost a month later. They said no it was sent right after we ordered. When we canceled our order they hung up without giving us the chance to ask about a refund.

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Address: 3355 Taylor Rd., Clifton Springs, New York, United States, 14432


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