A.J. Nails & Spa

My name is Emmy Nguyen the owner of AJ Nails & SpaA service my spa offers is a gel manicureThe gel polish usually lasts two to three weeksWe guarantee our gel polish for at least a weekThis includes if the polish comes off within one week of the application we re polish the nails for
freeThe customer was aware of our protocol before the service was performedThe customer was not told at all that she picked off her polish, but we did inform her that some people do have naturally thin nails and when they are thin, they do not always hold gel polishWe did re polish her nails and were more than happy to fix the issueThe customer seemed pleased when she left after we fixed itI take pride in my spaI would like to welcome her to come back to fix her gel polish again for free in two weeksMore than half of my customers do gel polish and this issue has not happened before where the entire polish has come offLike I stated previously I do not offer refunds but would like to fix this issue and re polish her nails again freeIf you have any questions or concerns, my phone number is ###-###-####Best Regards

My name is EmmyOn the day customer came in she wanted a new set it takes about mins by a worker had an appoint ment and request with a different customer so I was nicely enough to ask *** to move to my table so I can finsh her n her nails because we close at oclock but *** said that she
wanted one of the worker to do her nailsI say its okay but *** didn't look happy and I don't believe *** said bad things about business*** said these girls do not get paid by the hour just tipsBut I approve are workers get paid by the Hour

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I asked the nail tech if this women had a appt and was told no she is just requesting me this owner lies she has no type of respect for customers to many good nail salons to choose from list my business and many of my friends 
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