I ordered a disc brake package from AJUSA. They told me to wait four weeks for delivery. Then after four weeks they told me to wait for 4 more weeks for delivery. After more than two months of waiting, they have now told to wait yet anther month for delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not been contacted by AJ_USA Inc. at all. I am still awaiting a response from them.
Regards,
[redacted]
We apologize for the customers’ displeasure of this refund. This order was originally placed and fulfilled on 11/8/2011. We were contacted on 8/2/2016 regarding returning the front drivers side for a warranty refund, at that time...
we sent an email providing a return shipping label and informing them that "Any shipping expenses incurred on original delivery, even with free shipping will be deducted from the refund.”. This is in accordance with our return policy on our website which states the following:
To initiate a warranty claim please contact a Customer Care Representative at [redacted].
All warranty returns require a Return Authorization number and are subject to inspection.
A copy of your original purchase receipt or packing slip must be included with the return.All outbound shipping costs paid by AJUSA.com are deducted from the refund, even if the order ships with Free Shipping
Customer is responsible for all return shipping costs.
AJUSA.com or its manufacturers will not refund return shipping costs, any labor or installation charges.
*Any damage incurred during installation, or improper use of the product will void any warranty and/or eligibility to be returned.
*AJUSA.com may request images to show any damages, or verify incorrect items were received before authorizing a warranty return.
*When sending any items in for a warranty evaluation, neither AJUSA.com nor the Manufacturer guarantees the items to be covered under warranty. Upon receipt if the product is found to be free of any manufacturer defects, we will contact you to see if you want to have the item returned to you at your cost, otherwise the product will be discarded.
We do not want to lose a customer over $11.79. We will process a refund of the shipping costs, $11.79, immediately for the customer.
Re: repair order #[redacted]
Here is the repair history of Mr. [redacted]'s rear bumper.
The rear bumper in question was repaired and painted in August, 2004. In June, 2009, 5 years later, Mr [redacted] brought this vehicle for another claim unrelated to the bumper and made a...
warranty claim at that time. We found at that time the vehicle had been in another collision but at that time we made a deal since the bumper was being removed for the current claim, Mr [redacted] paid us $312.00 for repairs and we painted the bumper.
Now for the current:
Mr. [redacted] brought his vehicle in for a warranty claim on the rear bumper in March, 2014. Upon inspection we found Mr. [redacted]'s vehicle has been in a collision and has large cracks in the paint, not small scratches, from the plastic bumper being flexed so far the paint cracked. This collision has caused the body work to also flex lifting away from the plastic. The warranty is not void because of a small dings, this damage he is trying to get covered is not covered under the warranty because it is not a paint failure nor a workmanship problem it is cause by an extrenal force which is excluded from warranty. We wrote an estimate for his collision damage at his request this was $971.88.
Resolution:
We offered Mr. [redacted] to repair his new accident for half of the estimate we wrote him, $485.94, because he was a previous customer 5 years ago (basically to prove we are not trying to make money on this).
We have resinded that offer after he did not accept. He always has the option to make a claim with his insurance company for the accident he was in.
I ordered a disc brake package from AJUSA. They told me to wait four weeks for delivery. Then after four weeks they told me to wait for 4 more weeks for delivery. After more than two months of waiting, they have now told to wait yet anther month for delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not been contacted by AJ_USA Inc. at all. I am still awaiting a response from them.
Regards,
[redacted]
We apologize for the customers’ displeasure of this refund. This order was originally placed and fulfilled on 11/8/2011. We were contacted on 8/2/2016 regarding returning the front drivers side for a warranty refund, at that time...
we sent an email providing a return shipping label and informing them that "Any shipping expenses incurred on original delivery, even with free shipping will be deducted from the refund.”. This is in accordance with our return policy on our website which states the following:
To initiate a warranty claim please contact a Customer Care Representative at [redacted].
All warranty returns require a Return Authorization number and are subject to inspection.
A copy of your original purchase receipt or packing slip must be included with the return.All outbound shipping costs paid by AJUSA.com are deducted from the refund, even if the order ships with Free Shipping
Customer is responsible for all return shipping costs.
AJUSA.com or its manufacturers will not refund return shipping costs, any labor or installation charges.
*Any damage incurred during installation, or improper use of the product will void any warranty and/or eligibility to be returned.
*AJUSA.com may request images to show any damages, or verify incorrect items were received before authorizing a warranty return.
*When sending any items in for a warranty evaluation, neither AJUSA.com nor the Manufacturer guarantees the items to be covered under warranty. Upon receipt if the product is found to be free of any manufacturer defects, we will contact you to see if you want to have the item returned to you at your cost, otherwise the product will be discarded.
We do not want to lose a customer over $11.79. We will process a refund of the shipping costs, $11.79, immediately for the customer.
Re: repair order #[redacted]
Here is the repair history of Mr. [redacted]'s rear bumper.
The rear bumper in question was repaired and painted in August, 2004. In June, 2009, 5 years later, Mr [redacted] brought this vehicle for another claim unrelated to the bumper and made a...
warranty claim at that time. We found at that time the vehicle had been in another collision but at that time we made a deal since the bumper was being removed for the current claim, Mr [redacted] paid us $312.00 for repairs and we painted the bumper.
Now for the current:
Mr. [redacted] brought his vehicle in for a warranty claim on the rear bumper in March, 2014. Upon inspection we found Mr. [redacted]'s vehicle has been in a collision and has large cracks in the paint, not small scratches, from the plastic bumper being flexed so far the paint cracked. This collision has caused the body work to also flex lifting away from the plastic. The warranty is not void because of a small dings, this damage he is trying to get covered is not covered under the warranty because it is not a paint failure nor a workmanship problem it is cause by an extrenal force which is excluded from warranty. We wrote an estimate for his collision damage at his request this was $971.88.
Resolution:
We offered Mr. [redacted] to repair his new accident for half of the estimate we wrote him, $485.94, because he was a previous customer 5 years ago (basically to prove we are not trying to make money on this).
We have resinded that offer after he did not accept. He always has the option to make a claim with his insurance company for the accident he was in.