AJ's Import Garage, Inc.

To Whom It May Concern: I attempted to contact *** *** *** *** on two different occasions(6/and 6/9)On both occasions, I left her a voicemail with my contact informationUnfortunately, I have not heard from *** ***At this time, we have addressed and apologized for her confusion
and honored her settlement requestThe refunds were processed today 6/12/Refunds generally take -business days(depending on the bank) before the money will appear in her account. I sent her the email below this morning, 6/12/2017.Greetings *** ***, I received your complaint lodged with the Revdex.com on June 5th Unfortunately, I was unable to reach you via telephoneWe sincerely regret your disappointment with our company and our *** *** *** *** service. We have reviewed your complaint, your account, and the marketing material we believe you received for *** *** *** *** While we apologize for any confusion you may have experienced, we believe our marketing efforts and our subscription processes are straightforward, customer oriented, and clearly represent the services we offer We do not believe our communications or our service are in any way deceptive However, we are a customer oriented company and truly value customer satisfactionFor this reason, we are honoring your requested settlement of $79.96. Please feel free to contact me directly at *** if you have any additional questions or concerns. Ashanta S

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Greetings, Thank you for sharing the customer’s experienceI we are sorry to hear that *** *** encountered difficulty with using our products and services The first time we heard there was an issue as on 8/9/17. We currently offer two different product linesEach product has a
unique website, application and login credentialsThe Great Courses, www.thegreatcourses.com, is used to purchase DVDs, CDs, and downloads for ownershipThe Great Courses Plus, www.thegreatcoursesplus.com, is a monthly or annual subscription streaming service. On August 9th, a manager was notified *** *** requested a full refund for months of charges due to “not using it.” Customer started her free trial in February*** *** incurred her first charge in MarchThe account was cancelled at the customer’s request on the same August 9th call On August 10th, a Customer Relations Manager contacted the customer to discuss her demand for a full refundOur Terms and Conditions state, a customer may cancel anytime but no refunds are issued We were willing to meet part way but the customer threatened to disparage us on social media including contacting the Revdex.com. At the conclusion of the 8/call, *** *** was issued a 100% refund as a courtesyWe are a customer focused company and pride ourselves on being customer oriented We have met the desired outcome as requested by the 8/customer complaint to Revdex.com report on August 11th Please let me know if you have additional questions or concerns.Best Wishes, Ashanta S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Greetings, Thank you for sharing your customer experienceCustomer satisfaction is of upmost importance to our companyI will personally review the information, investigate the matter and respond accordinglyBest Wishes, Ashanta S***

Greetings *** ***,Stacy and I have been in communication with you via
emailI apologize for any miscommunication that may have occurredThe refund check was mailed out June 30thThe refund check will cover both returnsI have sent you a detailed emailPlease let me know once you have received itWe are working to resolve this matterPlease let me know if you have any additional questions or concerns.Best Regards,Ashanta S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Greetings, I have reviewed the details of the complaintI will research the refund and contact *** ***. Best Regards,Ashanta S***

I called our credit card processing company on 1/17/They verified the refund went throughI tried calling customer several times but the call couldn't be
completedI sent a follow up email on 1/17/providing the reference number for the refundThe reference number can be used by his bank to locate the refundI have not heard from customerI provided my contact information in the email

Greetings,Thank you for the information.I am personally reviewing the customer's request/complaint. Once a resolution has been reached, I will contact the customer and notify Revdex.com.Best Regards,Ashanta S***

Greetings, Thank you for following upI responded to the initial complaint on 2/15/stating that I would reach out to the customer to understand the issue and
resolve the matterSince then I have been in contact with the customer on several occasionsThe customer requested that I email her download instructionsI emailed her instructions on how to download from our website as well as sync her *** with the lectures using ***I followed up the email with a phone call to ensure the instructions were helpfulI also informed customer that we have Digital Support team members available that will gladly walk her through the process, if neededIf you have additional questions, please let me knowBest Regards,Ashanta S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Greetings,Thank you for contacting The Great Courses.I have reviewed the customers accountThe policy does state that "a customer can cancel at anytime however no refunds are given." After reviewing the charge, the customer contacted right after the charge occurred therefore I have issued a
pro-rated refund of $I will contact the customer to notify him of the refundBest Regards,Ashanta S***

Greetings, I am currently investigating this matterI will contact the customer in hopes of resolving this matterBest Regards,Ashanta S***

Greetings, I will personally review the matterI will contact the customer and come to a resolution. Best Regards,Ashanta S***

I will investigate the customer's concernOnce an update/resolution is available, I will notify all parties.Best Regards,Ashanta S***, Customer Service ManagerFrom: Ashanta S*** Date: Thu, Mar 24, at 12:PMSubject: Complaint ID: ***To: "[email protected]"
Greetings *** *** ***C/O Revdex.com My name is Ashanta S***, Customer Experience Manager with The Great CoursesI have investigated *** ***’s complaint and fulfilled his request*** *** has been removed from our mailing listDue to pre-printed/in-transit catalogs, *** *** will receive one or two mailings at the mostThis information has been confirmed with our Marketing Department In addition to physical mailings, I have also removed *** *** from receiving emails, as wellA refund of $has been issued back to his credit card, as requested. We pride ourselves on providing the best customer experience to our customers and we sincerely apologize to *** *** for the delay in honoring his request to stop all mailingsPlease feel free to contact me if you have any questions concerning this matterI can be reached at ###-###-####, M-F 8am-5pm ESTYou can also reach me via email at ***@teachco.com Best Regards,

Thank you for the informationWe are looking into the matterBest Regards,Ashanta S***