AJG Auto Sales, LLC

I am sorry to hear that you are having issuesAs we always state, we are more than willing to assist in warranty claimsIt appears that you had declined warranty coverage, however if we are incorrect, please fax the warranty contract to us or reply with the contract number and covering agency name We will gladly assist with the warranty claim, as well as advocate for your fair treatment We also ask that you fax us the entire set of documents that you specifically have for the vehicleOur fax number is 214-602-It will help us to expedite your resolution Please understand that we are willing to help and assist, as possible

The customer in question notified us this morning that he had spoken with his DMV, and per his conversation, he will be terminating his agreement with usPer our "No Questions Asked Day Money Back Guarantee," he has been issued a refundHe is correct that we have a very open dialogue with each of the states DMV/SOS DepartmentsWe are quick to honor their requestsA call to them is being conducted, and we will be in turn moving Nebraska to our non-licensed state list, so long as his statements are accurate We are quick to satisfy our customersHis entire payment has been refunded, and we have reached out to him to verify that we have satisfied his needsI have attached the email We are sorry that he feels he was slighted, however we have refunded him, and honored our word and his request Authorization Results User: [redacted] Payment Type: CREDITCARD Transaction Type: RETURN Transaction ID: [redacted] Date / Time: 08/08/02:15:PM Response: AA Message: APPROVAL Approval Code: Account Balance: CardHolder IP: Order Section Account Data: Expiration Date(MMYY): Amount: Sales Tax: Invoice Number: [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The customer in question notified us this morning that he had spoken with his DMV, and per his conversation, he will be terminating his agreement with us. Per our "No Questions Asked 60 Day Money Back Guarantee," he has been issued a refund. He is correct that we have a very open dialogue with each...

of the 48 states DMV/SOS Departments. We are quick to honor their requests. A call to them is being conducted, and we will be in turn moving Nebraska to our non-licensed state list, so long as his statements are accurate.
We are quick to satisfy our customers. His entire payment has been refunded, and we have reached out to him to verify that we have satisfied his needs. I have attached the email.
We are sorry that he feels he was slighted, however we have refunded him, and honored our word and his request. 
 
Authorization Results
User:
[redacted]
Payment Type:
CREDITCARD
Transaction Type:
RETURN
Transaction ID:
[redacted]
Date / Time:
08/08/2016 02:15:44 PM
Response:
AA
Message:
APPROVAL
Approval Code:
Account Balance:
0.00
CardHolder IP:
Order Section
Account Data:
Expiration Date(MMYY):
Amount:
Sales Tax:
Invoice Number:
[email protected]

I am sorry to hear that you are having issues. As we always state, we are more than willing to assist in warranty claims. It appears that you had declined warranty coverage, however if we are incorrect, please fax the warranty contract to us or reply with the contract number and covering agency...

name.  We will gladly assist with the warranty claim, as well as advocate for your fair treatment.
 
We also ask that you fax us the entire set of documents that you specifically have for the vehicle. Our fax number is 214-602-1018. It will help us to expedite your resolution.
 
Please understand that we are willing to help and assist, as possible.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]