AJ's Import Garage, Inc.

Greetings, Thank you for sharing the customer’s experience. I we are sorry to hear that [redacted] encountered difficulty with using our products and services.  The first time we heard there was an issue as on 8/9/17.  We currently offer two different product lines. Each product has a...

unique website, application and login credentials. The Great Courses, www.thegreatcourses.com, is used to purchase DVDs, CDs, and downloads for ownership. The Great Courses Plus, www.thegreatcoursesplus.com, is a monthly or annual subscription streaming service.  On August 9th, a manager was notified [redacted] requested a full refund for 6 months of charges due to “not using it.” Customer started her free trial in February. [redacted] incurred her first charge in March. The account was cancelled at the customer’s request on the same August 9th call.  On August 10th, a Customer Relations Manager contacted the customer to discuss her demand for a full refund. Our Terms and Conditions state, a customer may cancel anytime but no refunds are issued.  We were willing to meet part way but the customer threatened to disparage us on social media including contacting the Revdex.com.  At the conclusion of the 8/10 call, [redacted] was issued a 100% refund as a courtesy. We are a customer focused company and pride ourselves on being customer oriented.  We have met the desired outcome as requested by the 8/21 customer complaint to Revdex.com report on August 11th.  Please let me know if you have additional questions or concerns.Best Wishes, Ashanta S[redacted]

Thank you for the information. We are looking into the matter. Best Regards,Ashanta S[redacted]

Greetings, I will personally review the matter. I will contact the customer and come to a resolution. Best Regards,Ashanta S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I called our credit card processing company on 1/17/17. They verified the refund went through. I tried calling customer several times but the call couldn't be...

completed. I sent a follow up email on 1/17/17 providing the reference number for the refund. The reference number can be used by his bank to locate the refund. I have not heard from customer. I provided my contact information in the email.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I will investigate the customer's concern. Once an update/resolution is available, I will notify all parties.Best Regards,Ashanta S[redacted], Customer Service ManagerFrom: Ashanta S[redacted] <[redacted]@teachco.com>Date: Thu, Mar 24, 2016 at 12:32 PMSubject: Complaint ID: [redacted]To: "[email protected]"...

<[email protected]>Greetings [redacted]C/O Revdex.com My name is Ashanta S[redacted], Customer Experience Manager with The Great Courses. I have investigated [redacted]’s complaint and fulfilled his request. [redacted] has been removed from our mailing list. Due to pre-printed/in-transit catalogs, [redacted] will receive one or two mailings at the most. This information has been confirmed with our Marketing Department.  In addition to physical mailings, I have also removed [redacted] from receiving emails, as well. A refund of $70.90 has been issued back to his credit card, as requested. We pride ourselves on providing the best customer experience to our customers and we sincerely apologize to [redacted] for the delay in honoring his request to stop all mailings. Please feel free to contact me if you have any questions concerning this matter. I can be reached at ###-###-####, M-F 8am-5pm EST. You can also reach me via email at [redacted]@teachco.com Best Regards,

Greetings, Thank you for sharing your customer experience. Customer satisfaction is of upmost importance to our company. I will personally review the information, investigate the matter and respond accordingly. Best Wishes, Ashanta S[redacted]

Greetings,Thank you for contacting The Great Courses.I have reviewed the customers account. The policy does state that "a customer can cancel at anytime however no refunds are given." After reviewing the charge, the customer contacted right after the charge occurred therefore I have issued a...

pro-rated refund of $17.06. I will contact the customer to notify him of the refund. Best Regards,Ashanta S[redacted]

Greetings [redacted],Stacy and I have been in communication with you via...

email. I apologize for any miscommunication that may have occurred. The refund check was mailed out June 30th. The refund check will cover both returns. I have sent you a detailed email. Please let me know once you have received it. We are working to resolve this matter. Please let me know if you have any additional questions or concerns.Best Regards,Ashanta S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Greetings, I am currently investigating this matter. I will contact the customer in hopes of resolving this matter. Best Regards,Ashanta S[redacted]

Greetings,Thank you for the information.I am personally reviewing the customer's request/complaint. Once a resolution has been reached, I will contact the customer and notify Revdex.com.Best Regards,Ashanta S[redacted]