[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
/,
/ have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The letter from Rich Ford does not offer a resolution. The delay or lack of competence from the NM MVD is notour problem. I have attached a copy of a letter sent certified mail to Rich Ford as of today 10/25/2016. I will await a response with a resolution that is favorable for us.
Regards,
[redacted]
I reviewed the repair order in question for a diesel oil change on Mr. [redacted] 2012 F-350. We did apply a coupon discount on that repair for $10 off the oil change. I have no way of going back to look at Ford and see if they were offering a rebate at that time, nor what the expiration...
would have been. Normally, our coupons clearly state that oil changes are for up to 5 quarts of semi-synthetic oil and excludes diesels and specialty vehicles. I do not have a copy of that particular ad from March 17, so I cannot confirm what it stated.That being said, we do not want customers to feel that they have not been treated fairly and I would be happy to triple his concern and send him a coupon for $30 off any future service or parts needs at our dealership. I called 9/6/17 and did not reach Mr. [redacted], but I did leave a voice-mail. Brian G[redacted]Parts & Service DirectorRich Ford [redacted]
On the morning of 10/28/16 Rich Ford still had not received any return contract from [redacted] at the State of NM. Rich Ford tried calling [redacted] again later in the afternoon and was finally able to reach her and she was able to void the incorrect registration transaction for [redacted], [redacted] / [redacted], [redacted] on the 2017 Ford Explorer. Rich Ford was told the void would take 72 to update in the MVD system. The update was visible on the morning of 10/31/16 so the vehicle information was then submitted to the MVD for the correct registration for [redacted], [redacted] / [redacted], [redacted] to be processed. The plates and registration were received by Rich Ford late evening on 11/1/16. The plate and registration were then mailed via certified mail return receipt to the [redacted]’s at [redacted] Santa Rosa, NM 88435 tracking# [redacted] on the morning of 11/2/16. The registration and plate was delivered to the PO Box address on 11/4/16 at 8:54am..
[redacted], the seat covers were installed and a check request was turned in for $345 to cover the inconveniences of her experience. sorry for the delay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
/,
/ have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The letter from Rich Ford does not offer a resolution. The delay or lack of competence from the NM MVD is notour problem. I have attached a copy of a letter sent certified mail to Rich Ford as of today 10/25/2016. I will await a response with a resolution that is favorable for us.
Regards,
[redacted]
I reviewed the repair order in question for a diesel oil change on Mr. [redacted] 2012 F-350. We did apply a coupon discount on that repair for $10 off the oil change. I have no way of going back to look at Ford and see if they were offering a rebate at that time, nor what the expiration...
would have been. Normally, our coupons clearly state that oil changes are for up to 5 quarts of semi-synthetic oil and excludes diesels and specialty vehicles. I do not have a copy of that particular ad from March 17, so I cannot confirm what it stated.That being said, we do not want customers to feel that they have not been treated fairly and I would be happy to triple his concern and send him a coupon for $30 off any future service or parts needs at our dealership. I called 9/6/17 and did not reach Mr. [redacted], but I did leave a voice-mail. Brian G[redacted]Parts & Service DirectorRich Ford [redacted]
On the morning of 10/28/16 Rich Ford still had not received any return contract from [redacted] at the State of NM. Rich Ford tried calling [redacted] again later in the afternoon and was finally able to reach her and she was able to void the incorrect registration transaction for [redacted], [redacted] / [redacted], [redacted] on the 2017 Ford Explorer. Rich Ford was told the void would take 72 to update in the MVD system. The update was visible on the morning of 10/31/16 so the vehicle information was then submitted to the MVD for the correct registration for [redacted], [redacted] / [redacted], [redacted] to be processed. The plates and registration were received by Rich Ford late evening on 11/1/16. The plate and registration were then mailed via certified mail return receipt to the [redacted]’s at [redacted] Santa Rosa, NM 88435 tracking# [redacted] on the morning of 11/2/16. The registration and plate was delivered to the PO Box address on 11/4/16 at 8:54am..
[redacted], the seat covers were installed and a check request was turned in for $345 to cover the inconveniences of her experience. sorry for the delay