A.J.'s Stoves Reviews (1)
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A.J.'s Stoves Rating
Description: Stoves-Wood, Coal, Etc., Chimney Cleaning, Fireplaces
Address: 1267 US Highway 395 N, Gardnerville, Nevada, United States, 89410-7301
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Company failed to keep appointment.Appointment made 3+ weeks in advance. called on day of appointment and was told I wasn't on the calendar. When I tried to remind them of our conversation they hung up on me.Desired Settlementreschedule or provide phone no. of another company to call so I can have my chimney cleaned so I can have heat.Business Response When he called in about his appointment we could not find anything for his address on the schedule for that day. When we tried to reschedule him he wouldn't let us. He kept on and on about when he scheduled and that this was for that day. We agreed and tried to apologize, which he didn't seem to hear because he kept talking. We tried to mention different dates and he became more and more rude with us and not listening to anything we tried to say or do to fix the situation. After hearing him speak to us in that way for more than a couple minutes we did hang up on him. He never left a message for us to try to reschedule with him again. We have the right to not accept people to treat us in such a manner. Nobody should treat somebody that way or put up with that action. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Now they are accusing me of rudeness and not listening. I heard everything they said.