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AK4 Concrete Solutions, Inc.

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Reviews AK4 Concrete Solutions, Inc.

AK4 Concrete Solutions, Inc. Reviews (1)

Review: After job done requested to come by and see the bad job and damage he would not come. Told him that his work procedure left tons of mold he didnt care

We hired mr [redacted] to do a job at our home. Before we paid him I had him come by and see the damage and poor job that his employee which is his son did. He promised to fix everything. His son [redacted] told my wife 3 times that they would reimburse the whole amout. When he told his dada that we were not happy with the work, not knowing that my wife was around the corner his dad [redacted] said, I don't care if they don't like it as long as I like it. When I talked to him about two weeks ago and told him about that comment my wife heard he didn't deny it he actually admitted to me that he said that. Mr [redacted] not only did he start cussing me out over the phone while I maintained calm told me that he would come by the next day or the day after. It has been two weeks and still nothing. At work it spoke with my boss about the procedure I had done with my concrete floors inside my house, he told me to check for mold because he wanted to do the same thing as me and to other contractor told him not to because it creates mold. Today August 12 2013 I pulled 4 pieces of molding from the wall and everyone has mold on the Sheetrock. Bottom line he damaged my wall in two places did a bad concrete job,ruined my molding, over sprayed with the concrete stain on doors, walls, and molding..I have four girls ages 9,6,4,10 months old. And I am worried that this mold is going to hurt our family. Mr [redacted] is not a man of honor, he is a con artist because if he was a man of his word and honor he would have ran here at the sound of children and mold.Desired Settlement: I am seeking full refund. Plus all damage fixed by a good contractor not AK4 concrete. Also seeking my legal fees. I wouldn't have to pay for a lawyer if Mr. Forman took care of this like a professional contractor.

Business

Response:

Business' Initial Response

Please do not post this complaint because the claims are fraudulent!

We were not working for [redacted] but closely with his wife [redacted]. Because polishing existing floors in homes are quite varying as to what the final outcome may be. We proceed to do small test samples first for owner approval. We continue to seek approval for each and every step of the process. We tell them up front that it is best to remove baseboard before we start work and to expect some minor damage to walls that we do not cover. [redacted] chose to remove baseboard after we completed the work. By doing this it makes an already tough job even tougher. But on rare occasion we do it that way. We custom made the dye stains for [redacted]s approval. After she approved the stain color we proceeded to apply the stain. After the stain was applied we waited for approval of stain. After approval of stain on floor by [redacted] we proceed to Density and harden the floor. We told [redacted] once color is approved and the floor is densified it is very hard to go back to dye the floor again because we have to grind all the way back down again in order for the dye to take hold. [redacted] was instructed to tell [redacted] to address anything that she may want us to do in order to get final approval. On or about 7-30-13 [redacted] approved the work and everything looked fine to me and they paid us for the completed work.

Around a week goes by and on or about 8-5-13 [redacted] calls me and demands that I pay him his money back and that he and his friends think that our work is shabby and poor quality! I got angry at him because that is not the case at all and began to think that he is trying to rip me off. I tell him that I will get free next week to see the work and and meet with him to settle our differences. On or about 8-12-13 [redacted] calls, this time he is complaining about mold. We have never given anyone molds before and I was already suspicious of his true intentions from our conversation last week. A few days later on or about 8-14-13 his wife [redacted] calls me with her concern about mold. I came by the same day to see the mold. I told her I would do some homework on it and get back to her because she wanted me to pay $400.00 to get the mold tested and that seemed a rather extreme move at this point. The following day I sent an email because I think everything should be in writing if their intentions are not honorable. I find out a few days later that she did not get my email so I got a new email address and mailed again on or about 8-16-13 She called and left a voice mail to call her on 8-16-13 I sent her a text asking to read my email first and that I would contact her. On Monday 8-19 Saturday 8-017-13 [redacted] sent me a text saying that she will be in and out all week and it may be hard to reach her. We will not be able to do any work for a few weeks anyway. But I want to stop by and visit with her on Tuesday 8-20-13 to go over everything and hopefully get this behind us with all in agreement soon.

Fast forward to 8-24-13 I send my son over to clean the trace amount of mold and disinfect. We are working with [redacted] again and [redacted] is not around. We addressed all concerns that she has except doing some re coloring work. We will lightly darken a few areas of the floor for her in a few days. She told my son that she is still worried about her husband not liking our work no matter what we do. I think that he simply does not like the polishing process and has changed his mind. We do offer our clients the chance to pull out and just pay us for coating removal, but we do not pay them after all the work has been completed and approved.My email response is enclosed with this letter. Feel free to call anytime to discuss this matter.

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Description: Contractor - Decorative & Specialty Concrete, Concrete Curing & Treating Materials

Address: 191 Ruby St., Auburn, California, United States, 95603-4321

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