Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[When you purchase a puppy for your children as a Christmas present,and it is sick and you can only visit itfor days Yes I did want my puppy home with his family, he is mineas for the thumbs up No absolutely notI was never told anything of that nature she stated the owner wanted to keep him that is allAnyways even if I left him at the store he needed another 20days of meds so I wouldn't of been able to take him for another 20daysit is bad business and I will be telling everyone who will listen NOT TO GO TO PARK AVENUE PETSThe owner is a rude non people personand it makes me sick that an owner would take advantage of the customer in the way she didI want to reimbursed for the vett bills I uncured due to the fact that Park Avenue Pets sold me a sick puppy.
*** ***
The puppy was sold on Dec. 24, 2015 the same day the Veterinarian checked the puppy and found it "healthy for sale". We followed up with the customer on 12/26/15 but received no answer so we left a message. We never told the customer not to go to her Vet. The customer contacted us...
on 12/28/15 and notified us that she had taken the puppy to [redacted] and she stated that the Veterinarian said the puppy had pneumonia. The customer returned the puppy to us so that we could care for him on 12/28/15 until the Veterinarian could see the puppy on Friday 01/01/16. The customer requested a refund for her visit and medication from [redacted] and stated that she would accept a Store Credit. This was issued to her in the amount of $110.75. The puppy was seen on that date and the Veterinarian stated that the puppy was coughing and placed on [redacted]. The puppy continued to show signs of improvement. The customer visited the puppy every day. The puppy was playful and very active. On 1/5/16 the customer insisted on taking her puppy home even though he was due to be re-checked by the Veterinarian on 1/8/16 to assure he was healthy to go home. Because of the customer's insistence, we called our Veterinarian to get permission to release the puppy to his owners since they had set up an appointment to see him that night at 9 PM. The employee that spoke with the customer stated that " I was very uneasy about releasing the puppy before the Veterinarian had a chance to re-check him on Friday." The customer was told that if she chose to leave with the puppy before the Veterinarian had a chance to check him that I would not be responsible for the puppy's medication that he would need to complete the course of medication since we were already providing the medication at our expense . The customer assured the employee that she understood with a " thumbs up and an okay". This customer also was provided with a Free Vet visit form, at the time of purchase, so that she would not have to pay an office visit fee.We have never received any phone calls from this customer since that date and we have never received any documentation regarding the expenses she stated that she paid. Therefore, I am totally unaware of any costs this customer had to pay after leaving our store, but had she waited until the Veterinarian had re-checked the puppy she wouldn't have incurred any expenses for medications.The puppy was sold on Dec. 24, 2015 the same day the Veterinarian checked the puppy and found it "healthy for sale". We followed up with the customer on 12/26/15 but received no answer so we left a message. We never told the customer not to go to her Vet. The customer contacted us on 12/28/15 and notified us that she had taken the puppy to [redacted] and she stated that the Veterinarian said the puppy had pneumonia. The customer returned the puppy to us so that we could care for him on 12/28/15 until the Veterinarian could see the puppy on Friday 01/01/16. The customer requested a refund for her visit and medication from [redacted] and stated that she would accept a Store Credit. This was issued to her in the amount of $110.75. The puppy was seen on that date and the Veterinarian stated that the puppy was coughing and placed on [redacted]. The puppy continued to show signs of improvement. The customer visited the puppy every day. The puppy was playful and very active. On 1/5/16 the customer insisted on taking her puppy home even though he was due to be re-checked by the Veterinarian on 1/8/16 to assure he was healthy to go home. Because of the customer's insistence, we called our Veterinarian to get permission to release the puppy to his owners since they had set up an appointment to see him that night at 9 PM. The employee that spoke with the customer stated that " I was very uneasy about releasing the puppy before the Veterinarian had a chance to re-check him on Friday." The customer was told that if she chose to leave with the puppy before the Veterinarian had a chance to check him that I would not be responsible for the puppy's medication that he would need to complete the course of medication since we were already providing the medication at our expense . The customer assured the employee that she understood with a " thumbs up and an okay". This customer also was provided with a Free Vet visit form, at the time of purchase, so that she would not have to pay an office visit fee.We have never received any phone calls from this customer since that date and we have never received any documentation regarding the expenses she stated that she paid. Therefore, I am totally unaware of any costs this customer had to pay after leaving our store, but had she waited until the Veterinarian had re-checked the puppy she wouldn't have incurred any expenses for medications.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[When you purchase a puppy for your children as a Christmas present,and it is sick and you can only visit itfor days Yes I did want my puppy home with his family, he is mineas for the thumbs up No absolutely notI was never told anything of that nature she stated the owner wanted to keep him that is allAnyways even if I left him at the store he needed another 20days of meds so I wouldn't of been able to take him for another 20daysit is bad business and I will be telling everyone who will listen NOT TO GO TO PARK AVENUE PETSThe owner is a rude non people personand it makes me sick that an owner would take advantage of the customer in the way she didI want to reimbursed for the vett bills I uncured due to the fact that Park Avenue Pets sold me a sick puppy.
*** ***
The puppy was sold on Dec. 24, 2015 the same day the Veterinarian checked the puppy and found it "healthy for sale". We followed up with the customer on 12/26/15 but received no answer so we left a message. We never told the customer not to go to her Vet. The customer contacted us...
on 12/28/15 and notified us that she had taken the puppy to [redacted] and she stated that the Veterinarian said the puppy had pneumonia. The customer returned the puppy to us so that we could care for him on 12/28/15 until the Veterinarian could see the puppy on Friday 01/01/16. The customer requested a refund for her visit and medication from [redacted] and stated that she would accept a Store Credit. This was issued to her in the amount of $110.75. The puppy was seen on that date and the Veterinarian stated that the puppy was coughing and placed on [redacted]. The puppy continued to show signs of improvement. The customer visited the puppy every day. The puppy was playful and very active. On 1/5/16 the customer insisted on taking her puppy home even though he was due to be re-checked by the Veterinarian on 1/8/16 to assure he was healthy to go home. Because of the customer's insistence, we called our Veterinarian to get permission to release the puppy to his owners since they had set up an appointment to see him that night at 9 PM. The employee that spoke with the customer stated that " I was very uneasy about releasing the puppy before the Veterinarian had a chance to re-check him on Friday." The customer was told that if she chose to leave with the puppy before the Veterinarian had a chance to check him that I would not be responsible for the puppy's medication that he would need to complete the course of medication since we were already providing the medication at our expense . The customer assured the employee that she understood with a " thumbs up and an okay". This customer also was provided with a Free Vet visit form, at the time of purchase, so that she would not have to pay an office visit fee.We have never received any phone calls from this customer since that date and we have never received any documentation regarding the expenses she stated that she paid. Therefore, I am totally unaware of any costs this customer had to pay after leaving our store, but had she waited until the Veterinarian had re-checked the puppy she wouldn't have incurred any expenses for medications.The puppy was sold on Dec. 24, 2015 the same day the Veterinarian checked the puppy and found it "healthy for sale". We followed up with the customer on 12/26/15 but received no answer so we left a message. We never told the customer not to go to her Vet. The customer contacted us on 12/28/15 and notified us that she had taken the puppy to [redacted] and she stated that the Veterinarian said the puppy had pneumonia. The customer returned the puppy to us so that we could care for him on 12/28/15 until the Veterinarian could see the puppy on Friday 01/01/16. The customer requested a refund for her visit and medication from [redacted] and stated that she would accept a Store Credit. This was issued to her in the amount of $110.75. The puppy was seen on that date and the Veterinarian stated that the puppy was coughing and placed on [redacted]. The puppy continued to show signs of improvement. The customer visited the puppy every day. The puppy was playful and very active. On 1/5/16 the customer insisted on taking her puppy home even though he was due to be re-checked by the Veterinarian on 1/8/16 to assure he was healthy to go home. Because of the customer's insistence, we called our Veterinarian to get permission to release the puppy to his owners since they had set up an appointment to see him that night at 9 PM. The employee that spoke with the customer stated that " I was very uneasy about releasing the puppy before the Veterinarian had a chance to re-check him on Friday." The customer was told that if she chose to leave with the puppy before the Veterinarian had a chance to check him that I would not be responsible for the puppy's medication that he would need to complete the course of medication since we were already providing the medication at our expense . The customer assured the employee that she understood with a " thumbs up and an okay". This customer also was provided with a Free Vet visit form, at the time of purchase, so that she would not have to pay an office visit fee.We have never received any phone calls from this customer since that date and we have never received any documentation regarding the expenses she stated that she paid. Therefore, I am totally unaware of any costs this customer had to pay after leaving our store, but had she waited until the Veterinarian had re-checked the puppy she wouldn't have incurred any expenses for medications.