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Akademos, Inc.

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Reviews Akademos, Inc.

Akademos, Inc. Reviews (119)

Complaint: [redacted]
I am rejecting this response because: The code sent was defective. The replacement code arrived 9 days after classes had started.  I could not wait for their replacement code and told them that I could not at the very beginning of this issue.
Sincerely,
[redacted]

Hello, After speaking with [redacted] numerous times we've already explained the situation to him, he sold the incorrect book to the customer and they had a lengthy back and forth communication where [redacted] insulted and used a very insulting tone to the buyer who happens to be...

another [redacted] University student. Via this Buyer/Seller Communication tool that we have access to we show that the buyer shipped the book back to the [redacted] who is the seller voiding the sale. The customer also filed a dispute with their credit card company because after returning the book [redacted] failed to issue a refund to the buyer and we had to refund the student in full for the sale. We've spoken to [redacted] via email numerous times and explained our seller policies and what he can and cannot do in order to receive payment. Once a sale is void he is not issued payment on his sale he is however issued the shipping credit that was due to him originally because he did indeed ship the book out. This can all be found using the links below. [redacted]
[redacted]
[redacted] We are very thorough in our policies so that both the buyer and seller are protected if and when things like this occur. [redacted] will be credited $2.97 for his shipping per the seller agreement he agreed to when he signed up as a seller. The buyer chose Economy Shipping and that is the method in which [redacted] should have sent the item, you can view the 3rd link to see the credit that seller's get for their mailing options. These credits are based on [redacted]'s own prices via their website [redacted]. Thank you,Erin C[redacted]CS Manager

Complaint: [redacted]
I am rejecting this response because: The issue is not that I want a free text book or that I want a new text book at an extreme discount. I have clearly asked for a gently used text book at the price your website quoted me. I am willing to pay for the shipping of said book as well as the tax.  Your company has the ability to do this. I am not asking for a hand out. I am also not compaing about tax. You fail to see the root issue with our transaction. Your tone and the tone of [redacted] is that Im looking for something for nothing. You are not even admidting that your system confirmed at check out that I would recieve the book. Your system upon check out said I would recieve the book. A deduction was made in my student loan voucher. I did not receive a message asking me to wait for email confirmation of my order. I admidt (This is me coming to the middle where we should both be) that you did send me an email that I did not notice canceling my order. However, I had already recieved notification from your website saying my order was submitted and would be shipped by this week. Your staff memeber told me that the cost of the book jumped a dollar durring my transaction and thats why it was cancelled. Once again I am not asking for a hand out. I am asking you honor your price quote. I have spoken with staff members and the student council today. It is clear that you are going to continue your practices of misrepresenting your stock while taking no ownership of the software that monitors it. I am expierencing the same problem that you stand accused of on numerous rating sites. You are in communication with the school about the mass issues the student body is having with your system. You are clearly over charging the students and then underpaying for books when you buy them back even by the already scadelous college book selling industry standards. It has been made very clear to the student council that you are hiding behind your more than generous contract with [redacted]. If you are acctually saving students the money you claim, then why not be transparent with your pricing structure? If you wish to grow from the small company you say you are then maybe your should start by doing the right thing. Instead your angering the student body who pays the salary of the people you made the contract with.
Sincerely,[redacted]
Unless we can at least meet in the middle this will be my last communication. The school has already begun the motions to either remove textbookx or create another way for us to get out text books.

Hello, This item was purchased in our Marketplace from a 3rd party seller who listed this book as an International Edition. Please see below. Had [redacted] followed her college bookstore procedures she should have contacted our customer service department for assistance....

[redacted]help and should be checking her [redacted] email address for emails from the seller and from our cs dept.  We also see that the seller has stated to the customer that she can return this item back for a refund however she must return the book back to the seller to receive a refund on her item. We will continue to keep this sale on hold until the item is returned to the seller once that occurs we will issue a full refund to the customer. In the future the customer should read through the comments on the books they are buying thoroughly before making the purchase. We have replied to customer mails saying that he can return the book backto us for refund. Can you please pass this information again to the buyer.On Sat, Feb 6, 2016 at 12:08 AM, [redacted][email protected]> wrote:Saunders Comprehensive Review for the NCLEX-RN ExaminationSeller Condition: New/Like NewSeller Comments: Brand New International edition, We Ship to PO BOX Address also.Thank you,[redacted] Team

Hello,
  [redacted] is notified via email anytime the bank rejects a payment and according to our records she has told us on multiple occasions that she has fixed the problem, we attempt to pay her and again receive a rejection from her bank. [redacted] agreed to the terms of our Seller Agreement when she signed up to sell with us and we've given her multiple opportunities to fix the issue. She simply needs to contact her bank and go over the information with them and ensure that her routing and account number is correct with what she is inputing into our system, once the bank tells her that the info she just input is ok she can contact us to reissue payment or she can choose store credit.  We follow the same guidelines that both [redacted] and [redacted] do with their Marketplace sellers, no company will send physical checks. We recommend that [redacted] contact her bank and go over this information with them or change her payment to store credit so that we can submit the payment to her. 
[redacted]
Thank you,
Erin
CS Manager

Hello,
  We've spoken with [redacted] a few times and have asked her each time to provide the correct banking information so that we can send a direct deposit (ACH) to her account which she chose as her form of payment. We attempted to pay her on 1/22/2016 and was notified by...

her bank on 1/28 that the payment was rejected. [redacted] was sent an email alerting her to this and that she needed to check and update her info, she informed us on 2/12/2016 that she had done this we then again attempted to pay her and received yet another rejection by her bank on 2/19/2016. Sellers only have two choices for payment which they agree to upon becoming a seller they can either receive a direct deposit or store credit we do not issue paper checks to sellers or customers. [redacted] must contact her bank, [redacted] and actually speak to a Manager and go over the routing and account number she provided to ensure it is correct and find out why the bank is rejecting our payments. She can switch the payment to store credit and we can pay her immediately but we will not issue paper checks. All of this information can be found at the link below, this is also what [redacted] read before she agreed to our terms. 
[redacted]
SELLER PAYMENT OPTIONS
As a Seller, you have two options to choose from to determine how you are paid for your marketplace sales. You may change your preferred method at any time in Your Account screen, and any pending payments will be adjusted to reflect your new choice. Although the final pay-out dates vary according to the method you choose, all payment methods are initiated on the same schedule, as laid out in the next section.
Store Credit.The fastest and most valuable method for Sellers is the store credit option. Choose this method and you'll receive your total account balance plus 5%, issued in the form of a store credit code for use on any future purchase or purchases on TextbookX.com. This gift certificate will continue to increase and decrease in value as you make additional sales and purchases.
Direct Deposit.You may also choose to have your payment directly deposited into a valid checking or savings account. If you choose this option, you must enter a valid routing and account number, which can both be found on any personal check or deposit ticket, in Your Account screen, after logging in.
Thank you,
Erin
CS Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. However if this item was actually delivered to my home I would not be complaining about not receiving the item. I have emails from the seller; that is sent to me in code (just a bunch of letters and numbers) and is non readable. I was told it was my web browser by the[redacted].com customer service but that is no way the case. I wouldnt have went out my way to purchase the same item again before the refund, because it was required for class. I have filed a claim with the post office because it was not delivered and have sent that claim to [redacted] customer service also. 
The resolution of this matter is important to me, so thank you. 
Sincerely, [redacted]

Hello, Mr. [redacted] purchased this item in our [redacted] from a 3rd party seller, the seller sends out their product this is not our inventory, we show that Mr. [redacted] did contact the seller and the seller has responded every time even providing the tracking number[redacted]....

We show via the tracking that this item was shipped on 1/13 and delivered on 1/15 which is more than enough time for shipment since the order was placed on 1/12. If for some reason the item hasn't been delivered Mr. [redacted] would need to contact the seller and inform them of this so they can contact[redacted] to file a claim and if they have an additional copy they can send a replacement. The last communication I show from the seller is from 1/29. We are very specific about our policies involving the[redacted] we will intervene if the seller has made an error on their part or if they ignore requests from a customer.  The seller that Mr. [redacted] referenced has 1000s of orders that they have fulfilled and has a very good rating by customers on our site, 5 Stars to be exact so we see no reason to penalize this seller. We can issue a refund for this item as a one time courtesy however this is a one time courtesy as [redacted] has established that this item was delivered. We have spoken with Mr. [redacted] more than once and have answered each and every one of his requests, my advice would be to look at the policies on our site and shopping in the [redacted] to educate himself on how this area of the site works and also to have items delivered to his school drop off location so that there is no threat of theft. Thank you,[redacted]
[redacted]

Hello,  Typically when fraud occurs on a person's credit card they should contact their credit card company or if it's a debit card they should contact their bank that the card is drawn from, we can look up the customer's name and if an order shows up with that person's info we can...

process a refund to the card.  In this case we do not show an order for this person in our system which may mean that their card number has been stolen and used improperly if that is the case the customer should contact their issuing bank to start the fraud claim process. We are a textbook company operating since 1999 and we would not purposely process a fraudulent order, the customer is responsible for actions on their card not our company. Since we are unable to locate an order we cannot assist the customer only their credit card company could assist them. Thank you,[redacted]Customer Service Manager

I was sent an email on 2/16/16 stating that I was going to b receiving an address and shipping label where to send the book back but to date I have not received any information. This matter is not resolved and I would appreciate if my complaint will be followed up on. I have sent them another email to resolve this issue.Thank you for your help.

Hello,  I believe we were able to find two or three orders that had your name as the billing and we emailed you directly to the email you provided, we were able to refund or cancel them. This does happen on occasion unfortunately with online retailers and we do have anti-fraud systems in place but there will be times when orders do slip through. This was not internal as the IP address was in a different state, we supplied you with all the information that we had on whomever placed the order to the email we sent you however many times the information they give on the order is not accurate. I would still suggest making sure that card is cancelled so it cannot be used again and speak directly with [redacted] about their fraud dept. and the steps they take to assist you with filing a complaint or take police action. Thank you,[redacted]CS Manager

Hello,
  Ms. [redacted] has been spoken to several times by both our company and her school regarding this order, her order was shipped to her via the publisher [redacted] in separate packages shipped in 4 separate packages, [redacted], [redacted], also...

[redacted] [redacted]: [redacted] tracking for all components all of the tracking numbers show that the items were shipped and delivered. She has been given all of these tracking numbers in an email that was sent to her after she was emailed by me personally. We will not be issuing a refund or return on any of these items as we've already spoken to this student numerous times and she refuses to listen to any type of direction.
  Ms. [redacted] was also informed upon putting this item into her cart before payment that the item was on backorder by the publisher, we also informed her school who was to inform all professors connected to this book and the professors were to inform the students. We've done our part as the bookstore for her school there is not anymore that we can do, Ms. [redacted] can file a claim with [redacted] but she has refused to follow instruction on doing that as well up until this point. We suggest she files a claim with [redacted] as these items came directly from the publisher and not from our warehouse, [redacted] is stating they were shipped and delivered it is Ms. [redacted] responsibility to file a claim if they were not indeed delivered. We will no longer be assisting her regarding this issue.
Thank you,
[redacted]
[redacted]

They are sending the money back the money. Only issue I have is if the guy said the book was received because I don't have...

the book to send back because it was never came to my house.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, As I stated previously this specific ISBN whether physical textbook or ebook was adopted and submitted by the professor at the school to be posted online for students to purchase this was not an error on Akademos's part and we did not say nor have we ever that we would not take back the item for return, the student can at any time return the item for a merchandise refund. The professor if they made an error in what they adopted would have to consult with the bookstore coordinator at their school to have the ISBN replaced on the booklist site with what they would like the students to purchase. We merely post the booklist that is given to us by the school we have no participation in what is adopted by the professor or why they choose a particular book that they choose. This item can be returned unused and unopened for a merchandise credit if it is not needed for class as long as it's within the 30 day window of our return policy. No one has ever denied this student the right to return an item she is not using in her class. If the item was listed incorrectly on our site again this was information that was given through the universal ISBN system called [redacted] and that information is obtained from the publisher. It could be at one time this was a web access only and the publisher changed the package associated with the ISBN. However this was not an error on Akademos's part, as I stressed earlier whether etext or physical text this ISBN was adopted by the professor for this student's class.[redacted]Thank you,Erin C[redacted]CS Manager

Hello,
 [redacted] spoke with a supervisor yesterday named [redacted] and we explained to [redacted] that when he purchases from our Marketplace which are 3rd party sellers we cannot guarantee they will have stock and in this case the seller is the one who cancelled the order. [redacted]...

[redacted] was notified that same day on 1/6 via email to [redacted] email address that the item was cancelled. We have automated emails that go out for every issue with an order from confirmation, to shipment, to cancellation or a refund. Purchasing textbooks early is what we suggest to all of our students because the less the demand for the book the less money sellers will charge and we always suggest buying used rather from us directly because the prices may be lower. We sell our New Retail items at retail price based on what our vendors charge us to purchase the item, [redacted] students must pay tax because it is the law of [redacted] based on internet purchases and we must follow the law. We are contracted with [redacted] to be their virtual college bookstore however students do not have to use us they can go to other competitors if they feel their price is cheaper we actually suggest looking around because we will not always be the cheapest. Our company has worked with the school to accept their financial aid vouchers as payment on our site which no other online retailer does, we do this because we feel the students should have every chance to purchase their textbooks without financial heartache.   We explained to [redacted] that we do not price match we are a small company and what is listed as the price on our site is the price you would pay. We would not sell a New book for the same price we sell a Used book, it's comparing apples and oranges and we would lose money on every sale if we did that. Marketplace sellers make their own prices on their books as well as the Used vendors we work with, they supply us the books to sell and set the prices for what their company is selling it at. [redacted] was extremely rude and agitated and asked for company information that is not made public ie. profit margins, etc. We attempted to work with [redacted] by offering him free upgraded shipping on his purchase for the item New so that he would save money and still get the book at a faster rate than USPS Economy would provide.  We always advise if students have issues with the school's decisions they should take that up with their school directly, our contract with [redacted] is to accomplish saving students money on their textbooks which we've done and continue to do. We saved students at [redacted] over $300,000 in their first month with us December of 2013 and last year alone, (2014) we saved students in general $10 million on their textbooks.  As of 1/20 [redacted] made a  new order for a New copy of the book, his order ID is [redacted] and we have refunded his shipping charge of $23.96, the book is going [redacted] Next Day Air at no charge to [redacted], we feel that is extremely fair for an issue that is stated in our Marketplace policies. We don't have to do this but wanted to make up for the inconvenience of not having his book in time for class. We've worked with the Revdex.com for quite some time and we enjoy the working relationship, if you need anything further I've pasted some links on our site that you could use for information. [redacted]
[redacted]Thank you,[redacted]Customer Service Manager

Dear Revdex.com,
I do understand that this agreement was done between this company and the school that I go to. My complaint is that this company did not explicit explain to me that this transaction would take more than five weeks to resolve. I had to drop this class because I do not have the book and all my assignments for this class were all late. At the same time I already lost $600, the cost of this class, because I do not have a book. 
I will accept this complaint as settle until I get my money back. If it takes a whole year for me to get the book then this company will have to wait, just like they are making me wait for this book. 
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello, As we've stated numerous times to this student the APLIA codes are listed as NonReturnable on our site, the publisher supplies the codes for their product and if this publisher did supply incorrect codes the school would have been notified that the students would have been...

receiving new ones. If the professor told the students to purchase new ones from a different vendor before they were even refunded on their existing codes that would be the responsibility of the professor not our site. The school and professor are notified each time there is a problem with an item they adopt for class especially if a publisher makes an error and sends incorrect codes. I've personally emailed with [redacted] at least three times and explained this to her and also that because her professor gave her the informaton to go to a site other than her college bookstore they would have to find a solution to this issue. We issue new codes to all the students who purchased through our site therefore [redacted] received a working code for her purchase.  I"ve attached a screenshot of what the student sees upon checkout on their virtual bookstore site, also again the school is aware of this policy.Thank you,Erin C[redacted]CS Manager

Complaint: [redacted]
I am rejecting this response because:
" Ms. [redacted] was also informed upon
putting this item into her cart before payment that the item was on backorder
by the publisher, we also informed her school who was to inform all professors
connected to this book and the professors were to inform the students."
1. The order was placed on August 29th, 2014 AFTER I was emailed by [redacted] that the product was in, AFTER A COMPANY REPRESENTATIVE  spoke to our class at the request of our professor and informed us that regardless of what the website said, the book we were required to have for the class, was NOT on back-order. The email is attached ([redacted] Book Is In Stock) The order Confirmation is also attached. ([redacted] Order Confirmation ** *) [redacted]/Akademos debited my account on September 2,2014. Two weeks later, I received an email stating that the book was again on BACKORDER. The email is attached (Sept.15 textbook delay)
 
"...her order was shipped to her via the publisher [redacted] in separate
packages shipped in 4 separate packages, [redacted], also [redacted] tracking for all components all of the tracking numbers show that the items
were shipped and delivered. She has been given all of these tracking numbers in
an email that was sent to her after she was emailed by me personally."
2. The first time I received any tracking numbers for the packages was on November 13, 2014. The only reason I was even contacted by [redacted] is because, I completed a survey regarding my experience with the company months after I should have received my order. (Attached as Email from [redacted] at [redacted]) The email insists that there were four packages each sent separately with four different [redacted] tracking numbers. However as you will see in the attached emails from [redacted], I was only provided with three tracking numbers. Attached as (Email from [redacted] at [redacted]) Prior to that, I followed instructions and checked on the order  through the online bookstore website through the school. It still shows that the order has not shipped and there are NO TRACKING NUMBERS GIVEN. Attached as ([redacted]) ([redacted]) ([redacted] I explained that I only received three of the alleged four packages and neither of those packages that were left in the secured front lobby by the [redacted] delivery man included the actual hard copy of the book that I ordered and paid for. The [redacted] delivery driver was made aware of the package that  I was expecting since I was under the impression that it would arrive as ONE COMPLETE ORDER and not "4 separate packages". However since I was not provided any tracking numbers I was NOT able to track the shipment and neither was he.
 
"We will not be issuing a refund or return on any of these items as we've already spoken to this student numerous times and she refuses to listen to any type of direction."
"...these items came directly from the publisher and not from our warehouse, [redacted] is stating they were shipped and delivered it is Ms. [redacted] responsibility to file a claim if they were not indeed delivered. We will no
longer be assisting her regarding this issue."
3. I have been forced to spend additional time to place several calls, send multiple emails, and request face to face meetings with the Dean and my professor in regards to the issue because they [redacted]/Akademos and Mr. [redacted] never were assisting me regarding these issues in the first place. Due to their ridiculously juvenile blame passing I was not able to access the online course materials that are a requirement of the class for over two weeks. As a result, I missed quizzes and fell behind on homework assignments while I was being directed from one "blamee" to the other. It was not until September 29th (a month after the order was originally placed on August 29th, 2014 and 17 days after my temporary access code to the online course materials was revoked) that I was given an access code to log in to the online course materials from [redacted] for [redacted]. On the evening of Tuesday, September 30th, 2014 I received a single cardboard envelope that only included the online access code (I returned this access code to my professor as [redacted] directed me to do). The same day I also received a small cardboard box containing only the Supplemental information for CH 10.  (the [redacted] Ground tracking number on the envelope is: [redacted] the [redacted] tracking number for the small box is: [redacted]). On the morning of Friday October 7th, 2014, I received the last and final delivery. A small box containing only the Coordinating Workbook for the textbook. (The[redacted] tracking number for the last box received is [redacted]). I STILL have NOT received the mysterious 4th package "[redacted]" and I did not receive the textbook to complete my order.  According to the tracking number given to me by [redacted] on November 13,2014 the package was never actually delivered to my home but to a [redacted] and Ultimately back to the shippers loading dock and signed for by someone named [redacted] on October 14th,2014. I have contacted all parties and attempted to file a claim with [redacted].   Unfortunately, [redacted] and [redacted]/Akademos, Inc. have failed to uphold their end of our contract. Their actions left me no other choice than to report them to the Revdex.com. I did not choose to use this company, I was forced to order the textbooks through the schools online website run by [redacted]/Akademos, Inc.  I ordered required textbook materials on three occasions and twice I have experienced excessive delays.  The first incident, I ordered a textbook package on August 11,2014 it didn't ship until September 8,2014. The second incident being this absurd fiasco. It is unfair and unacceptable that they would be allowed to get away with taking the money of students and not fulfilling the order in its entirety. I ordered through [redacted]/Akademos,Inc. directly, NOT the Publisher and certainly NOT [redacted]. Therefore [redacted]/Akademos should be held accountable for their inability to follow through. Eventually I was to pursue other avenues to secure the Math 99 textbook that I ordered, paid for and still have yet to receive from them. The semester will conclude in less than a month and the book will no longer be of use to me. The only way to resolve this is to issue a refund since I no longer need the book. If this is what can be expected from [redacted]/Akademos and their "Customer Service Manager", I can only imagine the additional complaints that your office will need to address in the future. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
1. THE BOOK WAS NEVER DELIVERED TO MY HOME WHERE IT WAS TO BE SHIPPED TO.
2. SHIPPING NUMBERS WERE NOT SUPPLIED TO ME UNTIL NOVEMBER 13,2014. I CAN NOT TRACK THE SHIPMENTS VIA [redacted] WITHOUT THE [redacted] TRACKING NUMBERS.
3. THE SCHOOL WEBSITE WHERE I PLACED THE ORDER THROUGH [redacted]/AKADEMOS STILL INDICATES THAT THE ITEMS HAVE NOT SHIPPED AND DO NOT PROVIDE ANY TRACKING NUMBERS EVEN TO THIS DAY.
4. I ONLY RECEIVED UPDATES REGARDING THIS ORDER VIA AN EMAIL IN RESPONSE TO A SURVEY DETAILING THE UNACCEPTABLE "CUSTOMER SERVICE" RECEIVED FROM THIS COMPANY THREE MONTHS AFTER THE ORDER WAS PLACED AND PAID FOR.
5. THE SEMESTER ENDS ON DECEMBER 13TH, 2014 AND THE BOOK WAS ORDERED ON AUGUST 29TH AND AS OF TODAY STILL HAS NOT ARRIVED.
6. [redacted] SAID THE BOOK WAS DELIVERED TO THE SHIPPING DOCK FOR THE COMPANY AND SIGNED FOR BY ONE OF THEIR EMPLOYEES-NOT ME NOR MY HOME. I HAVE NOT RECEIVED THE TEXTBOOK I ORDERED. THE SCHOOL THAT ATTEND IS FULLY AWARE OF THIS ABSURD SITUATION AND NO, THERE IS NOT A "GOOD RELATIONSHIP".  I'D EXPECT THAT [redacted] WOULD IMPLY THAT IT IS ALL WELL AND GOOD BUT, SINCE HE IS NOT THERE, HE CAN NOT BE A RELIABLE SOURCE OF INFORMATION. OBVIOUSLY, HIS INTEREST LIES IN RETAINING THE MONEY CHARGED-NOT CUSTOMER SERVICE. IF IT WERE, THERE WOULD BE NO NEED TO FILE THIS COMPLAINT. I HAVE PROVIDED FAR MORE EVIDENCE THAN NECESSARY TO PROVE THAT I DID NOT RECEIVE THE TEXTBOOK AND THAT THE BALL WAS DROPPED ON THEIR SIDE. [redacted] NEEDS TO DO THE RIGHT THING AND OWN UP TO THEIR MISTAKE THEN CORRECT IT.
7. MY HOME IS A SECURE PLACE TO RECEIVE DELIVERIES AS I HAVE RECEIVED ALL OTHER PACKAGES AND MAIL WITH THE EXCEPTION OF THIS ONE. FURTHERMORE, I ATTEND TWO SCHOOLS AND DO NOT HAVE CLASSES EVERY DAY. THEREFORE, IT WAS NOT A FEASIBLE OPTION FOR ME. 
YOUR COMPANY HAS THE BOOK, IT IS PAST THE DEADLINE THAT ITSHOULD HAVE BEEN DELIVERED EVEN WITH THE BACK ORDER. THE EXPIRATION DATE TO RETURN THE BOOK WAS EXCEEDED BEFORE THE BOOK WAS EVEN ALLEGEDLY SHIPPED. I NO LONGER NEED THE BOOK BUT I AM DEMANDING THAT MY COSTS BE RETURNED TO ME. THIS IS RIDICULOUS.
 
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You're [redacted] heart is too little too late.  You're finally doing the right thing because the judge is watching.  You're more sorry you got caught than you are sorry that your customer service model is flawed.  I worked through your chain of command and everyone is velcroed to your rule book.  Why is no one allowed to listen, to think, to act reasonably and independently?  If the parent company, Akademos, really wanted to hear from customers with problems, then your phone number would be on your webpage.  Nope, you just looped me (and all the others) right back to TextBookX.  I would have to be a business to get through to your headquarters.  It hasn't occurred to you how much time I've wasted or that I paid $10 postage and insurance out of my pocket for your mistake.  Your late apology fails to restore me to whole.I will not accept your apology.  I'm going through with my complaint to the IGs.  You need to be on record for scamming poor students.  You'll have nothing to worry about if I'm the only one, but if this is a pattern, then I'm the next addition to your [redacted] file.Do the right thing AT THE BEGINNING.
Sincerely,
[redacted]

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Description: Books - New, Encyclopedia & Book Sales, Book Stores (NAICS: 451211)

Address: 200 Connecticut Ave Ste 2B, Norwalk, Connecticut, United States, 06854-1907

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