Akamai Pest Solutions

I spoke with customer and gathered more informationWe will be setting up an appointment today for a complete reinspection and treatment for any infested areas and customers was fine with that and is no longer upset, just concerned about her home

I first must apologize for not providing the best service that should have been offeredAfter reading the complaint I can certainly understand why the customer is upset and unhappyBecause of the time that has gone by I would like to go ahead and cancel the contract and refund the amount $
I will need to send a letter of release to the customer and having received that letter signed I can issue a refund check immediatelyPlease let me know where to send the release letter and who to address it toThank you

From: *** *** [mailto:***] Sent: Wednesday, December 14, 12:PMTo: *** *** Subject: RE: Complaint # *** *** - Akamai Pest SolutionsGood morning Mr***, Refund check has finally arrived Thank you for all your hard work with assisting us on bringing closure to our situation. Do have a safe and festive holiday season.Mahalo

THIS CUSTOMER WAS TAKEN CARE OFF AND WAS SUPPOSED TO CONTACT Revdex.com TO CLOSE COMPLAINT.ROGER M***

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*** *** *** *** ** *** *** *** *** Akamai Pest Solutions will be refunding Ms *** *** Roger M***
Akamai pest solutions

Customer was refunded #and will no longer be a customer

Customer was sent a letter of apology by the owner *** ***

I apologize for any confusion or inconvenienceWe will renew this customer and send them an invoice for $plus tax and renew both structures for year from date of original treatment. Roger M***Owner, Akamai Pest Solutions

Subject: Re: Hawaii's Revdex.com - Complaint #***Dear Ms***,On May 5, MrTony G*** (Regional Branch Manager) contacted me by phone to discuss our situation I told him we were seeking a refund and didn't want anything to do with Akamai due to their poor customer service
He was apologetic and detailed some actions that were being taken and asked me to reconsider I trusted his sincerity and did I was assured that future phone requests for retreatment will be returned within seventy two (72) hours and that all inquiries be made to his personal cell On May 8, I was contacted by an Akamai technician and scheduled an appointment for May 9, On the morning of May 9, Rhonda G*** (Oahu Branch Manager) contacted me regarding our MasterCard payment that was placed in dispute I told her the dispute would be lifted after retreatment which we did that day Please consider this complaint settled It is unfortunate that these measures had to be taken Thank you for your help and consideration.Sincerely,*** *** ***

A technician will be sent out ASAP to address problem at no chargeOffice will call to schedule

Complaint: [redacted]
I am rejecting this response because:I have not received any written apology from anyone at Akamai Pest Solutions.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: [redacted] [mailto:[redacted]]Sent: Monday, November 21, 2016 1:52 PMTo: [redacted] <[redacted]>Subject: Re: Complaint # [redacted] - Akamai Pest SolutionsAloha Mr. [redacted],Following up on refund payment from Akamai Pest Solutions.Here it is November 21, three weeks since the last correspondence and we have not received any information nor refund of $300.00. Can you advise?Look forward to your reply.Thank you.

Letter was mailed out today June1, 2015 from Hilo

Complaint: [redacted]
We made a complaint to the Revdex.com last month about a lack of response from Akamai and requested a refund. (For full details, please see complaint filed in January 29, 2016.) Akamai said they would give us a refund if we signed a letter terminating the contract. Rather than a simple termination, Akamai sent a document with several conditions including that will we hold them harmless for any act, past, present and future and will refrain from any negative reviews. While we appreciate and thank the Akamai's lawyer for pointing out that, yes, we probably have a good case for pursuing legal action, and yes, we certainly have a good case for a negative review, at this point, we only want to cancel our useless contract and receive our refund. The "release letter" is inappropriate and unacceptable. If Akamai wishes to involve lawyers, we can certainly do that, but I suggest that Akaimai accept the following statement to be our acceptance of a cancelled contract and to use it as the basis for our refund. The [redacted] hereby CANCELS the contract with Akamai and requests a full refund.We expect a full refund of 2,291.65. We will not sign any document that contains anything other than "this contract is terminated".

I will contact Oahu office immediately and have someone schedule a service call asap. Roger M[redacted]owner, Akamai Pest Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Please send the release letter and refund to [redacted] in care of 
[redacted]Thank you.
Sincerely,
[redacted] Board President [redacted]

[redacted] 
[redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted].  Sorry for the confusion. This was resolved and I refunded them their money.Roger

Complaint: [redacted]
I am rejecting this response because:In [redacted]' apology letter, he still refuses to acknowledge that I paid for the extended warranty. He wrote, "...but sometimes we make mistakes." While we all make mistakes, this is the second time that I've had the same issue with [redacted]s company. Akamai Pest Solutions refused to reply to me last year, too, when I tried to contact it. [redacted] blamed his secretary for that mistake and said she was replaced. Who is he blaming now?I fear from my life and property if I have to deal with Akamai Pest Solutions and any of its affiliates. And how else would Akamail Pest Solutions provide any type of termite treatments other than to be on my property with me there? I do not want to risk being in such a dangerous situation and that is why I am requesting a refund. I want nothing to do with Akamai Pest Solutions other than to get a refund. All trust with Akamai Pest Solutions has been broken.The attached letter from [redacted] is dated 5-25-15. Why did he wait till 6-1-15 to send it? This further adds to the mistrust and unethical business practices at Akamai Pest Solutions.Please let me know if you have any questions.Thank you.
Sincerely,
Evelyn [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11840634, and find that this resolution is satisfactory to me.
Sincerely,
Paulette M[redacted]