AKDY Appliances

I purchased two 57 In. 2-Jet Shower Panel System With Rainfall Shower Head In Silver (SKU: SP0123) as part of my bathroom remodel in Fall 2018. After a year and a half, the first shower unit began leaking. I reached out to AKDY's customer service department in an effort to get a replacement cartridge to no avail.

The customer service department said that my request had been escalated to a "back end team." In reality, it went nowhere. What a joke. Eventually, I filed a complaint with Revdex.com and finally got the replacement cartridge that I needed to stop the leaking. It came bundled with an entire valve assembly that I did not need and that did not fit my shower panel. Regardless, the leaking finally stopped after I swapped the cartridge. So, I was happy.

Three months later, my other unit began leaking. This unit was leaking so badly that I literally had to turn off my water main, remove the cartridge, and plug the valve. The shower unit is completely non-functional and has been since mid-July. I reached back out to AKDY's customer service department and got the same run-around about my request being "raised to the concerned team." That was on July 24, 2020. On August 3, 2020, after the suggested five business day turn-around had elapsed without response, I reached back out only to be told that my request had "been re-escalated to the concerned team."

AKDY's concerned team has not responded whatsoever. Not in July when I reported the problem. Not within five business days. Not ever.

I ordered an electric firelplace repair part from the akdy website and received the incorrect part. When I brought this to their attention they asked me to supply a picture of the part, which I did. If was clear from the photo it was not the same part offered on their website. Instead of shipping the correct part, they requested I take pictures of a label located behind the grease filter. At this point I realized the company is playing games. Electric fireplaces do not have grease filters.

All I want is the part I ordered. That they shipped the incorrect part does seem to be in dispute. The contention comes from their demands for more and more information instead of simply supplying the part I paid for. My only request to them has been to send the part I ordered which akdy has steadfastly refused to do, instead obfuscating the whole issue with ridiculous procedural exercises.

Happy to send any supporting documentation requested.

In November 2018 I purchased an Akdy hood range from Home Depot. It works great however in May 2020 the led lights had dimmed and need replacement. I was not able to find them on their website and emailed for assistance on 5/17/20. I received a response on 5/18/20 requesting photos of the hood and silver mfg. label. Which I sent on 5/19/20.
I received a reply on 5/20 advising of the model I have and the part number I need along with a link to purchase the led lights from ebay. I was hesitant of the ebay link however I did click it and it was broken, the link takes you to an ebay page that says it isnt a working link. I screenshot it and sent an email to advise the link didnt work and received a reply on 5/21 apologizing and requesting pics of the lights removed showing the connection ends.
I have health issues that prevent me from safely climbing on a step stool or ladder to take photos so I have to wait for my husband who works out of town 6 to 8 weeks at a time (travel nurse) so I waited for him to come home but with Covid19 his current contract has been extended. Being that Im immunocompromised I will not allow anyone in my home to take the photos for me so I replied to the email on 6/17/20 explaining the situation and asked if they have them in stock or can provide a working link to purchase. I dont see why I need to send more pictures if theyve already verified the model and part number from the initial photos and mfg. Label.
I received a reply on 6/19/20 that my request was escalated and may take 2 to 3 business days. On 6/21/20 they emailed me assuring me that their backend team has confirmed the link now works. Guess what, It doesnt! I replied with another screenshot of the ebay page showing the link is broken.
I now have another email on 6/22 /20 saying they've escalated it again and can take 2 to 3 business days.
I just want the replacement lights. Im tired of the back and forth emails. I dont want to purchase thru ebay. I want to purchase the lights directly from them. How is that ebay has them in stock but im unable to find them on ebay when I search on my own? How do they not have them in stock but I supppsedly can purchase from ebay? It shouldnt be this hard for replacement of 2 hood range led lights. Im requesting a response and resolution in a timely manner. At this point they should purchase them from ebay and send them to me free of charge or send me replacements from their inventory if they have them. At the very least, a discount if they are not going to replace at no charge.

I purchased vent hood filters for an AKDY hood. Not only did I recieve the wrong filter they are completed rusted. I have pictures of the filters that show how rusted the screws are. I contacted them and they told me I could not return them nor get a refund that this is their policy. Nowhere in the site does it state this. They did not even send me an invoice for my order. I emailed them the pictures and they still claim that there is nothing they can do. All I wanted was a replacement. After speaking with a reprensentative she told me she check to see what she can do and that I should give her time to get back to me. The time was immediate. She responded with an email as soon as we hung up providing me with evidence of not doing anything to try to remedy the problem but making false claims.

On July 8, 2017 I purchased an ADKY 21 Bottle Dual Zone Thermoelectric Freestanding Wine Cooler, Amazon Order number 111-3203 from ADKY Appliances. The cooler model number is SC-21ASF, and the cooler has a three (3) year warranty against manufacturing defects. Three weeks ago, on October 9th, the cooler failed and some of my bottles of wine were destroyed. After calling ADKY and proving to them that I had a 3 year warranty (I sent them the warranty card - the company would not believe this initially), and exchanging email for about a week, ADKY has failed to commit to either repair, or replace my cooler. In other words, ADKY has failed to uphold the conditions of the warranty. They have simply told me that they do not stock this model anymore and that they will only offer a $75 discount on another cooler. I paid $255.36 for the cooler that has failed and destroyed some of my wine.
ADKY has assigned request number 106524 to my complaint.

ordered island range hood for kitchen remodel, very disappointed with item, it automatically turns on and off by itself, lights flashing and vent kicks on and changes speed itself, unable to manually turn of! Piece of expensive junk...do not buy!!

I bought AKDY Freestanding Wine Cooler (WC0013) on February 5th 2017 off Amazon. The wine cooler recently failed randomly even after taking proper care of it. I contacted the company multiple times for parts to repair and they finally said they don't have any since the model is discontinued. I believe that this product should not fail after only 2.5yrs of perfectly normal use.

I have a three year warranty on an electric fireplace that has stopped working. The product was purchased in December of 2015 so it is still under warranty . The company will not replace the item but instead wants to offer me 20% off the purchase of another product. They told me the product is discontinued.