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Akoura Reviews (4)

Hi, We have issued the customer a full refund for her charges, which was her desired solutionAdditionally, we are going to review our customer service call recordings to see what went wrong on the call and what we can do better in the futurePlease be assured any rudeness on the part of our
customer team is not acceptable, and we will do our best to ensure this does not happen again. Please let us know if there is any further action we can take to fully resolve the customer's complaint. Sincerely, Akoura Eye Serum

Hi, We have fully refunded the customer for their purchases, and we are investigating why this customer received poor customer serviceWe have a no tolerance policy for poor customer service, and we will strive to to better in the future. Please let us know if there is anything else we
can do to resolve this complaint. Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate as well the attention they indicated will be given in regards to the customer service rep whose
Response to me when I called was truly horrible. I may not have been super- sweet either, but in my experience, the cs for any company listens to the customer and  allows them to speak. This one- not a chance! Again,  thank you for the refund.
Regards,
[redacted]

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