Akridge Orthodontics

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have stated our case several times and can't elaborate on it any more than we already have The customer calling Signature Hardware "dishonest" and "liars" doesn't make it true We have a long history with many, many satisfied customers - and don't have any history of doing what the customer has claimed in her accusations You will see feedback in several places, including yelp and facebook, that do not match this customer's claims We consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They are simply stating lies That is not the time frame of what happened, I was specifically told something and they re-nigged on the option they gave me After I followed through on that they are now backing out They did a bait and switch They told me they were selling me one thing and delivered me something else They gave me the option of keeping it and they would refund or credit me Once I did, they did not follow through All the statements in the world don't change the fact that they are obvious a dishonest company that cares moot about their customers, after they take the money from the Regards, [redacted]

The events outlined in this customer's email to the Revdex.com do not match the information Signature Hardware has on file for this order At the time of sale it is mentioned that orders ship within - business days of the order being placed This information is also stated on every bathtub displayed on the Signature Hardware website Once shipped, it takes approximately business days to get to California Monday 04/20/was the 6th business day after the order had been placed This timetable is right in line with what is quoted to every customer On Monday, 04/20/the customer made the decision to pick up the tub from the trucking company rather than wait for delivery As a courtesy for picking up the tub, a $refund was issued On 04/20/Signature Hardware was also told that the trucking company had an accident while loading the tub into this customer's car At that time Signature Hardware and the customer discussed that the customer would work out a resolution with the trucking company On 04/21/the customer contacted Signature Hardware to indicate that the tub purchased didn't have the drain where she wanted it In an effort to solve this problem, Signature Hardware offered to get a replacement tub out to her with the drain set up she wanted The customer decided she didn't want to wait for a new tub to be sent out to her At that time the customer made the decision to move the drain and water setup for her tub It is the position of Signature Hardware that we are not financially responsible for a decision this customer made

We are in the process of obtaining documentation from the manufacturer that confirms the faucet is indeed brassWe will provide this to the customer once we have itA machine used to test jewelry is not sufficient to test plumbing productsBrass is not a core element and will not show up in a test like thisThe other elements that make up brass are present in the test (nickel and copper etc.)The PVD finish cannot be fully removed by sand blastingIt would require a chemical solution to fully remove the PVD finishThe PVD finish that is still on the faucet will also skew any results of testing

While Signature Hardware will not be able to send the customer a free replacement sink, we will be more than happy to replace the customer's sink at no profit to us To do this, we are willing to charge the customer our cost for the sink plus the cost of shipping it to the customer This is the same offer our CSR made to the customer on 04/15/ Our reasoning for this is as follows: While Signature Hardware stands behind our products, this customer reported a crack on a vitreous china sink over three months after taking delivery of it A crack, like the one this customer reports, is likely due to trauma to the sink at some point after it left our warehouse Signature Hardware can't be expected to replace damaged items for an endless period of time Our warranty policy (http://www.signaturehardware.com/services/warranties-repairs) states the following: WARRANTYAll items are warranted to be free of manufacturing and mechanical defects and covered for a period of years from date of purchaseThis warranty covers replacement of defective parts only, not of complete product, unless deemed necessary by a customer service representativeWarranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or "living finishes." You can learn more about our warranty here.If your merchandise is damaged in shipping, please contact us within five working daysWe will assist in filing a claim with the carrier and sending a replacement to you.As the last line of the policy states, damaged items need to be reported withing five working days of the receipt of the item When that is done, we happily replace the item for the customer free of charge This customer received this sink on 01/07/ Over days later, the customer called to report that it was damaged The parcel carrier will not accept a claim on a sink over days after it has been delivered As stated above, Signature Hardware can't be expected to cover damage for an endless period of timeOur offer for a replacement sink at cost plus shipping still stands If the customer would like to move forward with this offer, please call us at [redacted] Any member of the Customer Service team will be happy to assist Kind regards, [redacted] Customer Service ManagerSignature Hardware [redacted] Customer Service Hours of Operation: Monday – Thursday: 8am EST – 11pm ESTFriday: 8am EST – 7pm ESTSaturday: 8am EST – 5:30pm ESTSunday: Closedsignaturehardware.com

I believe this situation has been resolved to the customer's satisfaction He has received the refund originally discussed He had mentioned that he was going to cancel his complaint, but it is still listed as active If you would like more information on this, I'll be happy to supply it

I have looked into this, and it appears that the other faucets the customer mentions aren't the same brand of faucetOne of our Licensed Plumbers reached out to him and walked him through the installationFrom what our Plumber tells me, there is nothing wrong with the product Of course, if the customer still doesn't feel this issue is resolved, please let us know and we'll be happy to follow up again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have also attached the e-mail from [redacted] clearly stating that they would refund us (which means they would keep the faucet) OR send the faucet back as itIf we had accepted the refund, which we didn't, this means that the company would easily resell this faucet with the defects, as I have been stating all alongI also have not received my faucet or even received a shipping notification that it has been sent back to usAgain, lies from this company.My complaint is not resolved, and will not be resolved until Signature Hardware admits that the faucet was not incorrectly installed and that there product was defective and caused damage to my vanityOnce they pay for the damages I will consider this a resolution Regards, Lisa Barker

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

SIGNATURE HARDWARE CALLED ME ONCE THEY RECEIVED Revdex.com COMPLAINT, THEY HAVE PAID ME IN FULL PER MY REQUEST I HAVE RECIEVED THE CHECK AND WISH TO CANCEL MY COMPLAINT AT THIS TIME, AND CLOSE OUT THIS ISSUE.THANK YOUKAREN [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company has terrible customer service, and their response demonstrates thatTheir actual policy is flawedHow can a business not take responsibility for shipping an incomplete - and therefore non-functional - product, whether it is five days later or two months later? The item is still incomplete, not as described, and is not an honest transactionThey should do everything they can to repair such a situationThat would create happy customer relations and encourage repeat shoppingIt's not an unreasonable request to ask a company to sell a complete product, as described, at the price agreed upon at the outsetIf they can't do that, or make it right when they don't, they shouldn't be in businessAs it stands, Signature Hardware takes a stance of opposition against their customers and their customer service folks seem to think their customers are trying to cheat themThe stubbornness and unwillingness to take responsibility for their poor quality control is unbelievableAs it stands, I will never shop with this company again, and will go out of my way to tell people how terrible they areThis situation could have EASILY been avoided by them saying they are sorry for the inconvenience, and shipping me the required missing parts at their cost so I could actually use their product that I paid for Or, issuing a full refund and the chance to return the itemAs it stands, I will take this up with my credit card company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still feel that this is a manufacturing defect, however I need the sink at this point so I will re-order it with the offered discount Regards, [redacted]

I agree that the damage here was caused by a forkliftWhile outside of the day window for reporting damage, we are certain this damage happened in transitI will have a CSR contact this customer to arrange for the pickup of this tub and the delivery of a new tubI am sorry for the inconvenience that was caused hereI hope that this will make the situation rightBill G [redacted] Manager, Customer ServiceSignature Hardware

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
Per my 8/phone call with *** ***, Signature Hardware will be honoring the solution previously proposed by *** Sand accepted by me This complaint is resolved
Regards,
*** ***

We are in the process of reaching out to the customer to replace the benchWhile we stand behind our original findings that the damage occurred due to misuse we have decided to replace this item free of charge as a courtesyThank you. Regards, *** ***

While Signature Hardware appreciates this customer's order, it was placed and filled before Thanksgiving, The customer reported that something was missing from the order almost months after it was deliveredWhile we do our best to take care of our customers, we can't be held
responsible for items that are missing after over three months (http://www.signaturehardware.com/services/shipping-policies) While we can't send out a new remote for free, we have offered to replace the remote at a deeply discounted rateThat offer still stands Kind regards,*** ***, Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While Signature Hardware may claim that they "Appreciate" the order - as a customer, I deeply regret being fleeced by the businessOrder was delivered sometime in the last week of Nov 2015, and the missing part was discovered during installation which occurred much laterThis was part of a bathroom remodel and was among the last things the contractor installed - so as per policy, I may have complained about 10-days later than the policy boundary of monthsOffering to get me to pay more for a remote that was missing in the first place doesn't change the fact that I'm being fleeced by them and there's a crooked Customer Service Manager pretending to do me a favor by trying to get me to pay more. I hope more people are made aware of this dishonest businessShame on Bill Geraghty and his mother for raising such a poor excuse of a human being.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes please read their reviews, you will see where they have cheated multiple customers They sold me one thing, delivered something different, promised to fix it, then refused to do so or take it back There is only one name for a company like this- UNETHICAL, and other customers should know that.Regards,
*** ***

[A default letter is
provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***