(Converted from original document.? See file.)This letter is in response to Mr [redacted] rebuttalThank you for forwarding back to the Financial Ombudsman Department for further review.I would like to again offer my sincere apology to Mr [redacted] that my first response was unsatisfactoryAs the patient was informed when he initially inquired, the Clinic is contracted with the insurance company and insurance has negotiated in advance with CCF to make contractual adjustments to our prices on the policy holder’s behalf.I would like to reiterate that while we cannot adjust the balance of $1,569.25, nor can we change the pricingThe offer still stands of a 0% interest payment plan through Commerce Bank to lessen the financial burdenIf Mr [redacted] accepts this offer or has any further questions, I would be happy to assist.In regard to the estimate provided to the patient, we emphasize estimate because a provider may perform additional services after initial evaluation which may result in higher cost than originally estimated.I have requested an itemized statement which will be mailed to the patient’s home addressI also want to confirm that Cleveland Clinic received a patient payment in the amount of $that posted to open balances on June 25th, Included on the itemized statement for date of service April 19th, patient payment was allocated in the amount of $to the outstanding charge $1,bringing the balance to $1,475.53.I understand per Mr [redacted] ’s rebuttal he will be appealing the charges with his insurance, however; per Cleveland Clinic policy, we do not refund when there are outstanding balances due.? Any further questions please contact me directly at [redacted] .I want to thank the Revdex.com for providing me with the opportunity to investigate the above complaint.Respectfully,Jamie A [redacted] Jamie A [redacted] , Financial Ombudsman? [redacted] ? Revenue Cycle Management, CCHS? Cc: [redacted] , [redacted] ? ? Need help paying your medical bills? Call or go to www.ccf.org/financialassistance for information on our financial assistance policy
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: Lynn H [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] Akron General Partners Physician Group is still investigating this complaintWe have contacted our Collection Agency/Attorney to confirm that we did not forward this account to collections and are awaiting a responseThis account has been placed on HOLD in our billing system until we can determine if/why Medicare and/or the VA did not pay the claimPlease feel free to contact me directly to discuss this matter or with any questions
(Converted from original document.? See file.)This letter is in response to Mr [redacted] rebuttalThank you for forwarding back to the Financial Ombudsman Department for further review.I would like to again offer my sincere apology to Mr [redacted] that my first response was unsatisfactoryAs the patient was informed when he initially inquired, the Clinic is contracted with the insurance company and insurance has negotiated in advance with CCF to make contractual adjustments to our prices on the policy holder’s behalf.I would like to reiterate that while we cannot adjust the balance of $1,569.25, nor can we change the pricingThe offer still stands of a 0% interest payment plan through Commerce Bank to lessen the financial burdenIf Mr [redacted] accepts this offer or has any further questions, I would be happy to assist.In regard to the estimate provided to the patient, we emphasize estimate because a provider may perform additional services after initial evaluation which may result in higher cost than originally estimated.I have requested an itemized statement which will be mailed to the patient’s home addressI also want to confirm that Cleveland Clinic received a patient payment in the amount of $that posted to open balances on June 25th, Included on the itemized statement for date of service April 19th, patient payment was allocated in the amount of $to the outstanding charge $1,bringing the balance to $1,475.53.I understand per Mr [redacted] ’s rebuttal he will be appealing the charges with his insurance, however; per Cleveland Clinic policy, we do not refund when there are outstanding balances due.? Any further questions please contact me directly at [redacted] .I want to thank the Revdex.com for providing me with the opportunity to investigate the above complaint.Respectfully,Jamie A [redacted] Jamie A [redacted] , Financial Ombudsman? [redacted] ? Revenue Cycle Management, CCHS? Cc: [redacted] , [redacted] ? ? Need help paying your medical bills? Call or go to www.ccf.org/financialassistance for information on our financial assistance policy
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: Lynn H [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] Akron General Partners Physician Group is still investigating this complaintWe have contacted our Collection Agency/Attorney to confirm that we did not forward this account to collections and are awaiting a responseThis account has been placed on HOLD in our billing system until we can determine if/why Medicare and/or the VA did not pay the claimPlease feel free to contact me directly to discuss this matter or with any questions