Initial Business Response /* (1000, 8, 2015/08/05) */
Contact Name and Title: Ken H***, BusMgr
Contact Phone: ***
Contact Email: ***
I received this oomplaint on August 4, I believed the original complaint was sent to one of our physicians who did
not forward to my attention
In reference to the complaint by *** regarding *** employee, ***, our billing firm, Zotec Partners, billed *** for the his DOS: 2/16/15; x'ray of right hand for $Payment was received for $and applied to the account, but the contractual write off of $was not posted immediately which inadvertently sent a balance bill to the employeeThe $has been written off as contractual discount with a zero balance to the employee as of the beginning of July
In regards to the billing company's phone lines, *** spoke to Zotec Partner's client service person, JoAnn and while on the line with Noreen, JoAnn called both numbers in question on speaker phone and was able to get through*** heard both calls answered by Zotec Partners....not sure if this issue is with the billing firm or an internal issue with ***'s phone systems
Initial Consumer Rebuttal /* (2000, 10, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied with these resultsThanks you for your help!
Initial Business Response /* (1000, 9, 2015/11/16) */
Contact Name and Title: Ken H***
Contact Phone: ***
Contact Email: ***
In summary, all charges have been billed to primary and secondary in order to receive payment form insurancesAny placements with
collection agency have been closed, and I have confirmed with the collection agency that patient's credit history has not been impacted
DOS: 1/17/and 1/28/
-Primary payment received/posted on 2/23/
-Secondary billing info received was filed on 2/23/
-Denial received 3/25/stating that we need to re-file with correct billing info
-Bills sent to patient 6/7/15, 7/5/
-Final notice letter sent 7/22/
-Charges rolled to collection agency on 8/17/
-Patient changed secondary insurance info on patient portal same day charges rolled to collection agency on 8/17/However, patient entered the ID# and group name in the wrong fields so they filed with opposite information
-Call was received 10/6/to correct filing info and advise collection agency to put account on holdCharges were filed electronically but needed to be sent via paper claim to include primary EOBs
-Email request to collection agency today, 11/13/15, to close this patient entire account at agency and remove balance from her credit report, if reportedWe received a response that they closed the account and that they have not reported anything to date
-Re-filed to the updated insurance info/secondary via mail with primary EOB's attached after re-opening the balances in our system
-Procedure on DOS: 1/28/was denied for bundlingAppeal has been sent
DOS: 3/27/
-Primary payment received /posted on 5/5/
-Secondary billing info received was filed on 5/5/
-Denial received 5/27/stating we need to re-file with correct billing info
-Bills sent to patient 6/7/15, 7/5/
-Final notice letter sent 8/19/
-Charges rolled to collections agency on 9/14/
-Call was received 10/6/to correct filing info and advise collections agency to put account on holdCharges were filed electronically but needed to be sent via paper claim to include primary EOBs
-Sent email request to collections agency today to close this patient's entire account at collections agency and to remove balance from her credit report, if reportedI have already received a response that they closed the account and that they have not reported anything to date
-Re-filed to the updated insurance info/secondary via mail with primary EOBs attached after re-opening the balances in our billing system
Initial Business Response /* (1000, 8, 2015/08/05) */
Contact Name and Title: Ken H***, BusMgr
Contact Phone: ***
Contact Email: ***
I received this oomplaint on August 4, I believed the original complaint was sent to one of our physicians who did
not forward to my attention
In reference to the complaint by *** regarding *** employee, ***, our billing firm, Zotec Partners, billed *** for the his DOS: 2/16/15; x'ray of right hand for $Payment was received for $and applied to the account, but the contractual write off of $was not posted immediately which inadvertently sent a balance bill to the employeeThe $has been written off as contractual discount with a zero balance to the employee as of the beginning of July
In regards to the billing company's phone lines, *** spoke to Zotec Partner's client service person, JoAnn and while on the line with Noreen, JoAnn called both numbers in question on speaker phone and was able to get through*** heard both calls answered by Zotec Partners....not sure if this issue is with the billing firm or an internal issue with ***'s phone systems
Initial Consumer Rebuttal /* (2000, 10, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied with these resultsThanks you for your help!
Initial Business Response /* (1000, 9, 2015/11/16) */
Contact Name and Title: Ken H***
Contact Phone: ***
Contact Email: ***
In summary, all charges have been billed to primary and secondary in order to receive payment form insurancesAny placements with
collection agency have been closed, and I have confirmed with the collection agency that patient's credit history has not been impacted
DOS: 1/17/and 1/28/
-Primary payment received/posted on 2/23/
-Secondary billing info received was filed on 2/23/
-Denial received 3/25/stating that we need to re-file with correct billing info
-Bills sent to patient 6/7/15, 7/5/
-Final notice letter sent 7/22/
-Charges rolled to collection agency on 8/17/
-Patient changed secondary insurance info on patient portal same day charges rolled to collection agency on 8/17/However, patient entered the ID# and group name in the wrong fields so they filed with opposite information
-Call was received 10/6/to correct filing info and advise collection agency to put account on holdCharges were filed electronically but needed to be sent via paper claim to include primary EOBs
-Email request to collection agency today, 11/13/15, to close this patient entire account at agency and remove balance from her credit report, if reportedWe received a response that they closed the account and that they have not reported anything to date
-Re-filed to the updated insurance info/secondary via mail with primary EOB's attached after re-opening the balances in our system
-Procedure on DOS: 1/28/was denied for bundlingAppeal has been sent
DOS: 3/27/
-Primary payment received /posted on 5/5/
-Secondary billing info received was filed on 5/5/
-Denial received 5/27/stating we need to re-file with correct billing info
-Bills sent to patient 6/7/15, 7/5/
-Final notice letter sent 8/19/
-Charges rolled to collections agency on 9/14/
-Call was received 10/6/to correct filing info and advise collections agency to put account on holdCharges were filed electronically but needed to be sent via paper claim to include primary EOBs
-Sent email request to collections agency today to close this patient's entire account at collections agency and to remove balance from her credit report, if reportedI have already received a response that they closed the account and that they have not reported anything to date
-Re-filed to the updated insurance info/secondary via mail with primary EOBs attached after re-opening the balances in our billing system