A.L. Distribution, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 Vanessa called today and told she would try to be here before noon today.

The first correspondence regarding this sale was a call from [redacted] on Monday, 3/**/14.  When I assured her [redacted] would refund her money and I'd try to get [redacted] to call by Wednesday but she would definitely be in contact with her before the week is out.  I spoke with [redacted] yesterday...

when I returned from lunch (Thursday, March [redacted]) for the first time.  She told me she had called in to request a refund last week but after searching for her refund ticket to no avail, she finally told me she had not yet requested a refund but it was her co-worker [redacted] who called and I was then able to link the two and adjust  [redacted] ticket to include [redacted].  I forwarded her call to my manager to assure her that her $20 would be refunded tomorrow, (Friday, 3/**) as [redacted] was in another part of the city and had already scheduled to visit them Friday to handle the refund.  While clearing the voicemails that had accumulated during my lunch hour I heard [redacted]'s voicemail but saw no need to call her back as I had already spoken to her regarding her refund.  About 2 hours later I received the Revdex.com complaint email, which I'm assuming was submitted before she spoke with me.  
 
Today (Friday, 3/**) both [redacted] and [redacted] will receive full refunds in exchange for the product they purchased.

I purchased a "power bank" portable phone charger. I was told that it would hold a charge for up to 6 days and if it was not effective that they would refund our money. The charge only last two days even though I charged it like she told me to. I was also told that if the charge did not last or work we would get our money refunded. I called and spoke to someone at the business, [redacted] and was told that the girl, [redacted], would call me either Tuesday or Wednesday but she has not. I have called and left a voicemail on Thursday and have yet to get a return call from anyone or speak to a live person.