Al Farnam Maintenance, LLC

Initial Business Response /* (1000, 5, 2016/03/23) */
The customer wanted the heat working and it would not work properly without the parts that were replacedThe service techs advised the customer before he left that those parts were needed to make the system work properly and needed to be
changed before filling and bleeding the systemThe customer did not ask for a cost for the additional parts and did not tell us not to do the repairsThe estimate that I gave was for labor only to fill and bleed the system but it took longer to replace the other parts so there was additional laborWith out the new parts the system could not be filled and bled and there would not be any heat for the homeCustomer did not call until several weeks later about the additional amount and said that he didn't authorize the parts and I told him that it wouldn't work without them and I would adjust the bill after I talked to the techsI deducted an hour labor which was $Both service techs said that he was advised of the additional parts that was needed to get the system working properlyThe $was a verbal estimate to fill and bleed onlyThe customer told me that he needed the heat working and that is what we did