Al Hannah Clothing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Sir or Madam;Customer returned scarves in and was issued a store credit in the amount of $when the return was received Customer has placed a new order on 1/8/and the store credit has been applied to the order The order has been shipped on 1/8/and customer was sent an email with order tracking information Please feel free to contact me at ###-###-#### or [redacted] , should there be any further questions.Sincerely, [redacted] ***Alhannah Clothing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: ***I am rejecting this response because: They held on the my monies for over days and did not send what I orderedI sent several e-mails as well as made phone calls to them of which went ignoredIt was Not until I threaten them with reporting them to Revdex.com as well as Sate consumer agency did they respondI paid for mailing of the package when I ordered it does not take days to get an order fulfilled as well as days to get a responseThey ignored my calls as well as e-mail with an inquiryThis is their regular business practice to take your monies and not fulfill your orders in a timely manner. They could have contacted me and asked me if I had in fact canceled my order, but they did not contact me, they just canceled my order after I complained. My daughter goes to *** School and needed to have her supplies I ordered before she went to school, because of their carelessness and not being concerned about responding to my previous calls and inquiries as a result she was not prepared for school,and it is now noted in her first day record. I want this to be noted about their business practicesI have documentation as well of phone calls as well as e-mail not answered
Sincerely,
*** ***

Dear Sir or Madam:
Customer was issued a full refund in the amount of $on 8/1/for returned merchandise and an email was sent to customer advising her of the refund. Should there be any questions, we can be reached either by email or at
###-###-####.Sincerely,
Ahmed O*** Partner

Dear Sir or Madam:
Customer ordered our last unit in stock of a particular dress on Friday, July 11, 2014. However, when we were preparing her garment for shipment, a flaw was discovered rendering the dress unsalable. As a result, we attempted several
times, unsuccessfully to contact customer by telephone to determine whether she wanted a similar item, or whether she preferred a refund.
In the meantime, customer contacted us twice by email on the same dayHer first email instructed us to cancel her order and refund her. However, a few hours later customer emailed to inquire whether we had shipped dress. Because of the contradictory emails we were not sure if customer still wanted her order, or wanted a refund. Again our warehouse attempted to contact customer by telephone to expedite her shipment, as we were in the middle of our Ramadan rush and most customers wanted to receive their orders quickly. Before we were able to email a response to the customer, she had already filed complaint with the Revdex.com. Her complaint was filed on the same day she sent her emails and we called her. She did not allow us the customary hours to respond to her email, since we were not able to reach her by telephone.
On July 22, we have canceled customer's order and refunded customer in full, in the amount of $64.99--business days after customer's order was placed. We also emailed customer on 7/22/14 to advise her she has been refunded
Sincerely,
** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customer has been issued a refund in the amount of $
for returned merchandise. Per our
written refund policy, refund has been made to the credit card originally
charged. Our return policy specifies that
refunds will be issued within business days, upon receipt of returned merchandise. In this case, customer’s returns were received by us business days
prior to her filing a complaint. Since, refund was made within our day time period and it should be considered timely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customer has returned garment for which she was charged $24.99. Customer has been issued a full refund in the amount of $for returned merchandise, to the credit card originally charged. Our return policy specifies that refunds will be issued within business days, upon receipt of
returned merchandise. In this case, customer’s return was received by us business days prior to her filing a complaint. Since, refund was made within our day time period it should be considered timely

Dear Sir or Madam:
Customer has been issued a full refund on 8/24/in the amount of $to the same credit card originally charged
Please feel free to contact me at ###-###-#### or *** should there be any
questions
Sincerely,
** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]:
[redacted] placed her order on Sunday,...

August
2, 2015 and paid for economy ground delivery (3-7 business days transit time.)  She neither requested, nor did she pay for expedited
shipping as mentioned in her complaint.  Her
order was sent to our warehouse for packing and charged on the next business
day (8/3/15) since her order was placed on a Sunday.  Our site policy states that most orders are
processed within 24-48 hours or the next business day and average transit time is
3–7 days for most orders. 
[redacted] order was packed and ready for shipment within 3
business days, when another individual called our warehouse claiming to be a
customer’s husband and asked to cancel his wife’s order.  This person referenced [redacted] order
number ([redacted]) in error.  In response to
the customer’s request, [redacted] order was canceled (as we now know, in
error) and a full refund in the amount of [redacted]
was provided.  (This refund was processed
within a week and not in 10–30 days as [redacted] has suggested.)  [redacted] was made aware of the cancelation
when the credit card company, at our request, sent her an email advising her
that a full refund was processed for the charge to her account. The credit card company’s email which was sent
to [redacted] explained that she was issued a refund for the following reason:  customer canceled order.  In fact, the credit card company only sends
emails after a customer has been
refunded—not before.  Had the credit card
company not emailed [redacted], she would not have known that we canceled her
order in error.
When [redacted] received the credit card company’s email advising
her [redacted] was refunded because her
order was canceled, she emailed us expressing her displeasure and explained
that she felt we had canceled her order only because she inquired about her
order status.  Upon reading [redacted]
email, we realized that her order had been canceled in error, and immediately sent
her an email apologizing for our mistake. 
We offered to void the cancellation and offered to expedite shipping at
no charge so she would receive her order the next day. She declined our offer
via email response.  We value our
customers and were in absolutely no way rude to her.  We have made every effort to rectify the
problem with this customer.  Unfortunately,
[redacted] refuses to accept the fact that the cancellation of her order was
an error on our part.  As of this writing
[redacted] has already received her refund and has not incurred any loss as
she has suggested.  (We are willing to provide
supporting documentation, if necessary.)
The cancelation of [redacted] order was a complete
happenstance and was in absolutely no way related to the fact that she had
called us and inquired about the status of her order.   Furthermore, there were no substitutions made
in connection with her order as she has suggested.  Again, we value all of our customers and
would never cancel an order simply because of an inquiry about an order status,
nor would we randomly substitute items. 
Prior to [redacted] filing her complaint to the Revdex.com, she has received
a full refund of her [redacted], and she
received notice from the credit card company that the refund was issued.  We have apologized to her in writing and via telephone.  (Refund was issued 2 days before
customer filed complaint to Revdex.com.)  We
offered to rectify our mistake by sending her order via expedited shipping at our
expense, yet customer refused.  At this
point we are at a loss as to what form of resolution [redacted] is seeking
from us.  Again, we are willing to
provide backup documentation to substantiate our written explanation.
We will await your reply.
Sincerely,
T. R[redacted], Partner
Alhannah [redacted] Clothing
[redacted]

Dear Sir or Madam;Customer returned 2 scarves in 2013 and was issued a store credit in the amount of $24.48 when the return was received.  Customer has placed a new order on 1/8/15 and the store credit has been applied to the order.  The order has been shipped on 1/8/15 and...

customer was sent an email with order tracking information.  Please feel free to contact me at ###-###-#### or [redacted], should there be any further questions.Sincerely, [redacted]Alhannah Clothing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted]:
We have...

issued full refunds in
connection with the customer’s complaint as follows:
Order # [redacted]:       
Customer
returned a scarf valued at $8.99,
however, did not include the required [redacted]
form with the return.  As a result, $8.99 store credit was originally issued.  On 5/19/15,
however, an $8.99 refund of the store credit was issued to the card originally
charged, as requested.  This refund should
appear on customer’s statement within 1-5 business days, depending upon how
long it takes customer’s bank to post credit to their account.
Order # [redacted]:  
Backordered
items have been canceled and a refund in the amount of $29.97
has been issued on 5/18/15 to
the card originally charged, as requested. 
This refund should appear on customer’s statement within 1-5 business
days, depending upon how long it takes customer’s bank to post credit to their
account.
As requested, full refunds been made
in connection with both orders in the total amount of $38.96.
Please feel free to contact me by
email at [redacted] or by telephone at [redacted] should there be
any questions.
Sincerely,
 
[redacted]
Alhannah Islamic Clothing