I took my Toyota Camry 2014 for service on 3/2/16. After the service, I drove the car home and I heard a noise coming from underneath the car which wasn't there before the service. I can hear the noise whenever I drive over a speed bump or a bumpy road. I called them back and they asked me to bring the car back, they checked the noise and they said it will cost me $1600 to fix it.
The service advisor guy was named Shedrick Anderson stated that the noise happened because they put the car on the jack to rotate the tires that's what caused the noise, he said it's very common when the car goes up on the jack, which is a lie because I never had that before. Plus, I shouldn't be responsible for their incompetence. He said to fix it will cost me $1600. ** Hendrickson Toyota is the worst car dealership to have business with. They used all kind of unfair tactics to rip customers off.
I never trusted them from the beginning. I shared this experience with many people who used to bring their cars there for service and they experienced the same treatment. Please don't have any business with them because all they see is making money by using illegal practices.
INTEGRITY, HONESTY and FAIRNESS are very important for a business, However, Al Hendrickson Toyota doesn't practice these core values.
On October 26, 2015, I went to this Dealer [redacted] Toyota to buy a car, attended me [redacted] a Latin seller wanted to see a Highlander, chose the one I liked and went to do business with one of the managers named [redacted] self-proclaimed this person very honest and told us he would do the best for us, initially could not reach a concordance that was not our budget when we were leaving there, command the seller to tell us to come back to us He had a new offer.
We came back to the counter of the entrance and there were two people manager [redacted] and another person allegedly his boss and got a deal an initial figure that covered the first installment and reasonable monthly payments, we agreed and we proceeded to the signing of documents Read on [redacted] Antonelli office-Karol, business and lease manager ended our business there and paid, we handed the keys and got our car up here all right.
Day 2 of the vendor calls us and tells us that need some documents, send documents and the next day we called again they need $ 1,000,000, but what we found strange after signing everything, answered them not and they said we should return the car, we found a lack of respect and went to see what happened when we got there we spoke to the manager [redacted] course, and told us if we did not give more money we could not withdraw our shopping there, and another vehicle crossed ago ours to avoid we left, it seemed to me a lack of respect, also removed the plate that we had already paid and handed to [redacted], this in a very agressive tone told us if they do not give me more money do not take the car, call the police because this seemed very strange and I want this to stay Officer (I have the police report Coconut Creek)
With the official We handed our keys and they refunded my money in sums and we have been two incidents in the dealer, not if their owners who presume to know everything there ([redacted] and [redacted] ) know the treatment that their employees They give their customers.
Talking to some of its vendors themselves tell us that mistreatment is common and customers wanted it known to other customers, its owner and Southeast Toyota Distributors, LLC
Prefer return the car, to have a long-term relationship with dealer and especially with some people like ** Hendrickson Toyota.
I took my Toyota Camry 2014 for service on 3/2/16. After the service, I drove the car home and I heard a noise coming from underneath the car which wasn't there before the service. I can hear the noise whenever I drive over a speed bump or a bumpy road. I called them back and they asked me to bring the car back, they checked the noise and they said it will cost me $1600 to fix it.
The service advisor guy was named Shedrick Anderson stated that the noise happened because they put the car on the jack to rotate the tires that's what caused the noise, he said it's very common when the car goes up on the jack, which is a lie because I never had that before. Plus, I shouldn't be responsible for their incompetence. He said to fix it will cost me $1600. ** Hendrickson Toyota is the worst car dealership to have business with. They used all kind of unfair tactics to rip customers off.
I never trusted them from the beginning. I shared this experience with many people who used to bring their cars there for service and they experienced the same treatment. Please don't have any business with them because all they see is making money by using illegal practices.
INTEGRITY, HONESTY and FAIRNESS are very important for a business, However, Al Hendrickson Toyota doesn't practice these core values.
Please, stay away from doing business with them.
A lack of respect and seriousness with customers
On October 26, 2015, I went to this Dealer [redacted] Toyota to buy a car, attended me [redacted] a Latin seller wanted to see a Highlander, chose the one I liked and went to do business with one of the managers named [redacted] self-proclaimed this person very honest and told us he would do the best for us, initially could not reach a concordance that was not our budget when we were leaving there, command the seller to tell us to come back to us He had a new offer.
We came back to the counter of the entrance and there were two people manager [redacted] and another person allegedly his boss and got a deal an initial figure that covered the first installment and reasonable monthly payments, we agreed and we proceeded to the signing of documents Read on [redacted] Antonelli office-Karol, business and lease manager ended our business there and paid, we handed the keys and got our car up here all right.
Day 2 of the vendor calls us and tells us that need some documents, send documents and the next day we called again they need $ 1,000,000, but what we found strange after signing everything, answered them not and they said we should return the car, we found a lack of respect and went to see what happened when we got there we spoke to the manager [redacted] course, and told us if we did not give more money we could not withdraw our shopping there, and another vehicle crossed ago ours to avoid we left, it seemed to me a lack of respect, also removed the plate that we had already paid and handed to [redacted], this in a very agressive tone told us if they do not give me more money do not take the car, call the police because this seemed very strange and I want this to stay Officer (I have the police report Coconut Creek)
With the official We handed our keys and they refunded my money in sums and we have been two incidents in the dealer, not if their owners who presume to know everything there ([redacted] and [redacted] ) know the treatment that their employees They give their customers.
Talking to some of its vendors themselves tell us that mistreatment is common and customers wanted it known to other customers, its owner and Southeast Toyota Distributors, LLC
Prefer return the car, to have a long-term relationship with dealer and especially with some people like ** Hendrickson Toyota.