I understand Ms [redacted] ', however, we have not yet received the warranty refundThough it might seem absurd that the Manufacturer would take this long to process Ms [redacted] ' warranty claim it is, nonetheless, trueUnfortunately for Ms [redacted] , as was explained to her by Camille, the Manufacturer changed the Distributorship (formally known as Global HVAC Distributors) in the middle of this process and the new Distributor (Western Air Supply a Ferguson Enterprise) has been extremely slow in processing the warranties from the previous ownership.We have reassured that the warranty claim will be honored by the Manufacturer and the new Distributor but they have not yet promised us a date certainAs of January 21, a representative of the Credit Department for the Distributor, Western Air Supply a Ferguson Enterprise, confirmed in an email to our Bookkeeper, Camille, that: "You should expect to receive a check in a couple of weeks."As of today's date we have not yet received the check and we had planned on contacting Ms [redacted] as soon as we have the check in our possessionThis entire matter has been frustrating for us, as well as for Ms [redacted] However, we are only the Contractor and have no power to force the Manufacturer of the Distributor to act any quicker, nor to circumvent their internal company processes.Unfortunately, due to the mishandling of this matter by the Manufacturer and the Distributor, Ms [redacted] has come to "blame" usPlease reassure her that we have been no different if anyone else had been involvedWe understand that there are dozens of HVAC contractors and customers who have been involved in similar efforts to get their warranty claims processed by the manufacturing and distributing companies involved here.We hope to have a final resolution of this matter within the next two weeksWe are already scheduled to contact the Distributor next Monday, if we do not receive the check by the end of this weekI will contact you as soon as we have more informationI will also send a copy of this letter to Ms [redacted] so she understands our position as well.Sincerely, [redacted] ***President
I understand Ms. [redacted]', however, we have not yet received the warranty refund. Though it might seem absurd that the Manufacturer would take this long to process Ms. [redacted]' warranty claim it is, nonetheless, true. Unfortunately for Ms. [redacted], as was explained to her by Camille, the Manufacturer...
changed the Distributorship (formally known as Global HVAC Distributors) in the middle of this process and the new Distributor (Western Air Supply a Ferguson Enterprise) has been extremely slow in processing the warranties from the previous ownership.We have reassured that the warranty claim will be honored by the Manufacturer and the new Distributor but they have not yet promised us a date certain. As of January 21, 2015 a representative of the Credit Department for the Distributor, Western Air Supply a Ferguson Enterprise, confirmed in an email to our Bookkeeper, Camille, that: "You should expect to receive a check in a couple of weeks."As of today's date we have not yet received the check and we had planned on contacting Ms. [redacted] as soon as we have the check in our possession. This entire matter has been frustrating for us, as well as for Ms. [redacted]. However, we are only the Contractor and have no power to force the Manufacturer of the Distributor to act any quicker, nor to circumvent their internal company processes.Unfortunately, due to the mishandling of this matter by the Manufacturer and the Distributor, Ms. [redacted] has come to "blame" us. Please reassure her that we have been no different if anyone else had been involved. We understand that there are dozens of HVAC contractors and customers who have been involved in similar efforts to get their warranty claims processed by the manufacturing and distributing companies involved here.We hope to have a final resolution of this matter within the next two weeks. We are already scheduled to contact the Distributor next Monday, if we do not receive the check by the end of this week. I will contact you as soon as we have more information. I will also send a copy of this letter to Ms. [redacted] so she understands our position as well.Sincerely,[redacted]President
Please find attached to this email our response letter to this complaintThank you, Sincerely, [redacted] ***
I understand Ms [redacted] ', however, we have not yet received the warranty refundThough it might seem absurd that the Manufacturer would take this long to process Ms [redacted] ' warranty claim it is, nonetheless, trueUnfortunately for Ms [redacted] , as was explained to her by Camille, the Manufacturer changed the Distributorship (formally known as Global HVAC Distributors) in the middle of this process and the new Distributor (Western Air Supply a Ferguson Enterprise) has been extremely slow in processing the warranties from the previous ownership.We have reassured that the warranty claim will be honored by the Manufacturer and the new Distributor but they have not yet promised us a date certainAs of January 21, a representative of the Credit Department for the Distributor, Western Air Supply a Ferguson Enterprise, confirmed in an email to our Bookkeeper, Camille, that: "You should expect to receive a check in a couple of weeks."As of today's date we have not yet received the check and we had planned on contacting Ms [redacted] as soon as we have the check in our possessionThis entire matter has been frustrating for us, as well as for Ms [redacted] However, we are only the Contractor and have no power to force the Manufacturer of the Distributor to act any quicker, nor to circumvent their internal company processes.Unfortunately, due to the mishandling of this matter by the Manufacturer and the Distributor, Ms [redacted] has come to "blame" usPlease reassure her that we have been no different if anyone else had been involvedWe understand that there are dozens of HVAC contractors and customers who have been involved in similar efforts to get their warranty claims processed by the manufacturing and distributing companies involved here.We hope to have a final resolution of this matter within the next two weeksWe are already scheduled to contact the Distributor next Monday, if we do not receive the check by the end of this weekI will contact you as soon as we have more informationI will also send a copy of this letter to Ms [redacted] so she understands our position as well.Sincerely, [redacted] ***President
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Please find attached to this email our response letter to this complaint. Thank you, Sincerely, [redacted]
I understand Ms. [redacted]', however, we have not yet received the warranty refund. Though it might seem absurd that the Manufacturer would take this long to process Ms. [redacted]' warranty claim it is, nonetheless, true. Unfortunately for Ms. [redacted], as was explained to her by Camille, the Manufacturer...
changed the Distributorship (formally known as Global HVAC Distributors) in the middle of this process and the new Distributor (Western Air Supply a Ferguson Enterprise) has been extremely slow in processing the warranties from the previous ownership.We have reassured that the warranty claim will be honored by the Manufacturer and the new Distributor but they have not yet promised us a date certain. As of January 21, 2015 a representative of the Credit Department for the Distributor, Western Air Supply a Ferguson Enterprise, confirmed in an email to our Bookkeeper, Camille, that: "You should expect to receive a check in a couple of weeks."As of today's date we have not yet received the check and we had planned on contacting Ms. [redacted] as soon as we have the check in our possession. This entire matter has been frustrating for us, as well as for Ms. [redacted]. However, we are only the Contractor and have no power to force the Manufacturer of the Distributor to act any quicker, nor to circumvent their internal company processes.Unfortunately, due to the mishandling of this matter by the Manufacturer and the Distributor, Ms. [redacted] has come to "blame" us. Please reassure her that we have been no different if anyone else had been involved. We understand that there are dozens of HVAC contractors and customers who have been involved in similar efforts to get their warranty claims processed by the manufacturing and distributing companies involved here.We hope to have a final resolution of this matter within the next two weeks. We are already scheduled to contact the Distributor next Monday, if we do not receive the check by the end of this week. I will contact you as soon as we have more information. I will also send a copy of this letter to Ms. [redacted] so she understands our position as well.Sincerely,[redacted]President