Al Marusich Hardwood Floor Contractor

1.         The agreement was made. 2.         Partial payment was made for the purchase. 3,         The loan was signed but not accepted by the bank due to the customer’s proposed use as a full time live in coach. 4.         The unit was delivered to the customer. 5.         Customer spent one night in the unit. 6.         The alternative finance for full-time use was approved and offered. 7.         Holiday World does not want to do business with [redacted]. 8.         The titling of the vehicle is being held up until a new lienholder is selected. 9.         Holiday World will accept a check or wired funds from [redacted] and will then execute the title with the State of Texas and file iroper lien in favor of [redacted]. 10.       The state will then send the new title to [redacted] with the lien executed. 11.       This back-and-forth through the Revdex.com doesn’t seem to be accomplishing anything. Holiday World invites the customer to come in and sit down with his lawyer and us and work towards a reasonable resolution for all parties.

Dear Revdex.com,Roger [redacted], our Katy Service Manager, did speak with Mr. & Mrs. [redacted] yesterday regarding their issues with their RV.  They are working with our League City location to resolve their warranty issues under their manufacturer's warranty.  They are happy with the service and...

attention they are receiving from our League City location.  It's easier for them to have service done there instead of at our Katy location where they purchased the RV.  We understand there will always be items to arise on new RVs.  We stand ready, willing and able to address their concerns.  We have skilled technicians can diagnose the problems and make timely repairs.  The only thing that would delay repairs are parts being shipped from Indiana where the manufacturer is located.  As for now, they say they are happy with our staff in League City.  I'm not sure why they filed a complaint against the location who is trying to help them resolve their concerns.Charlie [redacted], VPHoliday World of Houston, LP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I admit I am pleased, at present, with the approach of  the League City Service Dept. They are working on my vehicle. However, Mr. [redacted]s comment that others may need their vehicles as well hit a nerve.  I didn't buy a pre-owned vehicle which you might expect to have issues, nor is it a vehicle that I have had for years.  I bought a brand NEW vehicle, I bought NEW so that I didn't have major problems and it wouldn't spent days, weeks or months in the shop.  I have now made 2 payments on a vehicle and only had use of a partially functioning vehicle on our maiden journey.  I did tell them that we have plans for it's use on the 26th of Sept and they agreed to have it "functional" but not fully repaired so I could pick it up that day then bring it back on that Monday.   If I buy a NEW car, I don't expect to have MAJOR issues that take extensive time to repair and I understand the shipping issue, but I also understand that this is a NEW vehicle Fleetwood and Holiday World should do whatever it takes to make it right in a timely manner.   I bought NEW so that I could feel secure in taking my husband on many trips to enjoy what life we have together (he has incurable cancer).   Now I am having to try to plan our time and trips based on when I can get our vehicle back and how much longer it will be in the shop, not on having a whim to go out for the weekend, because my husband is feeling good and it's a good time to go, which was our plan.  I am appalled by Mr [redacted]s approach that I just need to be understanding and, more or less, wait my turn.   I get that the wallpaper issue might require a return as that might be difficult to obtain,  but the majority of the issues are related to faulty wiring, electrical issues and poor workmanship, none of which I blame Holiday World for, but they are the representative and they are the appropriate warrantee dealer.  Because of the issues and the magnitude of the issues, I will not close this claim.  Upon completion of all the work and having a fully functional unit which I can use at my discretion, I will be happy to write a rave review of what great work they did to meet my needs and close the claim, but not a minute before. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
will be glad to recieve refunds of $... concerned that this seems to be a standard problem at this place... found aprox 20-25 other folks that had or are still having the same problem n many of them have voiced their concerns at this business [redacted] page where I found them n where they can be easily seen. If really concerned with whats right whys are so many unresolved problems with customers on their page??? Goes to an on going problem n business practice of maybe holding funds till able to make interest on them before returning??? Im done know getting my $ back but sure many folks need to be aware of this n have posted access to their page on my [redacted] as warning so others can see the many complaints that are simular to mine...   [redacted]
Regards,