Complaint: [redacted]
To Al Meyer Ford,I am rejecting this response because:Al Meyer states that by putting programmer on truck could void out any warranties. Yes when the dealer went back in to redo what the first technician messed up the parts that I had previously purchased were covered under warranty but does not ensure it was fixed properly. And since the dealer keeps bringing up about the programmer, it was an employee at the dealer who told me what programmer to buy and the programmer was placed on my truck there at the dealership by the employee who initially serviced my truck and is no longer employed there. However later my programmer was stolen while my truck was there at the dealership in which they say they are not responsible for. As for the air conditioner at that time Freon was not put it the ac, I brought it back to dealership in November for servicing it states on invoice Freon needed to be placed and yes it was not brought back in until April because my wife brought it in because I'm tired off going back and forth with your dealership. Your dealer say its the compressor but if so why does it blow cold sometimes after being charged? If it was the compressor it would blow cold at all. I feel there is a leak due to something your dealer did not properly connect or replace after servicing my truck, as previously mentioned my air was working just fine prior to your dealer servicing my truck. As I stated earlier I brought my truck in only to have head gasket replaced and minor servicing, it was your dealer that caused other issues and I spent over $6000 at your dealership (I have bank statements to prove that) and every time I brought my truck back to your dealer it was always something else caused by your inexperienced worker. I do work full time and was tired of back and forth with your dealer over issues that your dealership caused. I end up having to buy me a new truck 9/2016. I had no intention on buying a new truck that's why I brought it in to your dealership for servicing. Do you honestly think I would have spent over $6000 on repairs only to have to go buy another truck when I could have just spent that money on my new truck?? Your dealership damaged my truck and I need your dealership to be responsible for it.Regards,[redacted]
All repairs done on at our dealership has a two year warranty on any parts and labor. On every complaint that Mr. [redacted] came in on after the work was completed was looked at and fixed if needed at no cost to him. Mr. [redacted] was told by our Service Manager that since the customer had put a programmer on his vehicle that the programmer could void any warranty on any of the work we did. To address the air condition issue, Al Meyer Ford charged the AC back in November 2016 and we haven't heard anything else about it until April 10, 2017. We tested the AC unit and the compressor failed internally. Charging the AC correctly would not effect any internal parts if it is gauged properly by a trained technician with proper equipment. Mr, [redacted] indicated himself that he added Freon to the AC. If it was not monitored correctly and the system was over charged with Freon that could cause a failure on the AC components.
Al Meyer Ford repaired four issues totaling $3,010.67 in repairs that we did not charge the customer, plus we checked an additional concern and we waved the diagnostic fee. I would like to point out that this vehicle is 10 years old and has 150,000 plus miles on it. Al Meyer Ford can't be...
responsible for normal issues that occur over time.
Complaint: [redacted]
To Al Meyer Ford,I am rejecting this response because:Al Meyer states that by putting programmer on truck could void out any warranties. Yes when the dealer went back in to redo what the first technician messed up the parts that I had previously purchased were covered under warranty but does not ensure it was fixed properly. And since the dealer keeps bringing up about the programmer, it was an employee at the dealer who told me what programmer to buy and the programmer was placed on my truck there at the dealership by the employee who initially serviced my truck and is no longer employed there. However later my programmer was stolen while my truck was there at the dealership in which they say they are not responsible for. As for the air conditioner at that time Freon was not put it the ac, I brought it back to dealership in November for servicing it states on invoice Freon needed to be placed and yes it was not brought back in until April because my wife brought it in because I'm tired off going back and forth with your dealership. Your dealer say its the compressor but if so why does it blow cold sometimes after being charged? If it was the compressor it would blow cold at all. I feel there is a leak due to something your dealer did not properly connect or replace after servicing my truck, as previously mentioned my air was working just fine prior to your dealer servicing my truck. As I stated earlier I brought my truck in only to have head gasket replaced and minor servicing, it was your dealer that caused other issues and I spent over $6000 at your dealership (I have bank statements to prove that) and every time I brought my truck back to your dealer it was always something else caused by your inexperienced worker. I do work full time and was tired of back and forth with your dealer over issues that your dealership caused. I end up having to buy me a new truck 9/2016. I had no intention on buying a new truck that's why I brought it in to your dealership for servicing. Do you honestly think I would have spent over $6000 on repairs only to have to go buy another truck when I could have just spent that money on my new truck?? Your dealership damaged my truck and I need your dealership to be responsible for it.Regards,[redacted]
All repairs done on at our dealership has a two year warranty on any parts and labor. On every complaint that Mr. [redacted] came in on after the work was completed was looked at and fixed if needed at no cost to him. Mr. [redacted] was told by our Service Manager that since the customer had put a programmer on his vehicle that the programmer could void any warranty on any of the work we did. To address the air condition issue, Al Meyer Ford charged the AC back in November 2016 and we haven't heard anything else about it until April 10, 2017. We tested the AC unit and the compressor failed internally. Charging the AC correctly would not effect any internal parts if it is gauged properly by a trained technician with proper equipment. Mr, [redacted] indicated himself that he added Freon to the AC. If it was not monitored correctly and the system was over charged with Freon that could cause a failure on the AC components.
Al Meyer Ford repaired four issues totaling $3,010.67 in repairs that we did not charge the customer, plus we checked an additional concern and we waved the diagnostic fee. I would like to point out that this vehicle is 10 years old and has 150,000 plus miles on it. Al Meyer Ford can't be...
responsible for normal issues that occur over time.