Al Phillips the Cleaner Hawaii

Complaint: [redacted] I am rejecting this response because:This business is incorrect the holes were not visible as statedIf Al Phillips was made aware of damage to the garments prior to cleaning they should have called myself to make both parties aware of the supposed holesAt the moment we have no signature from myself acknowledging any damage to the garments prior to cleaningWe just have the responsible business making claims they can not proveTherefore, Al Phillips cleaning service needs to accept responibitly for the damage to the articles of clothing and at the very least return the $cleaning feeThis company has multiple complaints against it from many people as evidence by yelpI would like the government to investigate the business practices of Al Phillips cleaning service especially the Kailua branchIt really is extremely reasonable to expect a cleaning service to call a customer to confirm extreme damage to an article of clothing prior to cleaning to protect both parties involvedWe can not have business doing what ruining articles of clothing and not accepting responsibility for this.My goal from this complaint is to have my $returned or at least it documented so that enough to complaints against this business will result in a investigation Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This business is incorrect the holes were not visible as statedIf Al Phillips was made aware of damage to the garments prior to cleaning they should have called myself to make both parties aware of the supposed holesAt the moment we have no signature from myself acknowledging any damage to the garments prior to cleaningWe just have the responsible business making claims they can not proveTherefore, Al Phillips cleaning service needs to accept responibitly for the damage to the articles of clothing and at the very least return the $cleaning feeThis company has multiple complaints against it from many people as evidence by yelpI would like the government to investigate the business practices of Al Phillips cleaning service especially the Kailua branchIt really is extremely reasonable to expect a cleaning service to call a customer to confirm extreme damage to an article of clothing prior to cleaning to protect both parties involvedWe can not have business doing what ruining articles of clothing and not accepting responsibility for thisMy goal from this complaint is to have my $returned or at least it documented so that enough to complaints against this business will result in a investigation Sincerely, [redacted] ***

We are responding to your letter dated November 11, regarding a customer complaint about a suit which the customer claimed was damaged.After the Cashier and the Operations Manager examined the suit, the multiple holes were already visible on the suit prior to cleaningThe complainant should have been aware of this tooWe carefully and professionally cleaned the suit as is therefore we are 100% sure that we did not damage it at all and that we cannot reimburse any amount to the customer.We advise the customer to see a Laboratory to examine the suit and provide us with the report for further action.Thank you and more power!

Complaint: [redacted] I am rejecting this response because: To the first claim, I was definitely treated rudely by a manager over the phone even after I very clearly stated that I wasn't able to pick up my items the next day because I was travelling off island for a long business trip and wouldnt' be able to pick my itemsI also stated to both, the clerk and the manager on the phone, that I needed the clothes for travel which is why they were being dry cleanedThe person on the other line told me that if I don't pay for the not ready item ( even if it is not ready), I wont be able to pick up my clothes, putting me in the position which is ridiculousWhen I continued to try and explain to her that I shouldn't be made to pay for something that the business fells short to execute on, she said she was the manager and I have to pay even if it is not ready or I wont be given my clothesI was never treated by anyone like this before here on the island, especially in a leadership roleThis person had no regard for me as a customer nor was she listening to what my claim was aboutWhy do I have to pay for an item that wasnt finished or made to come the next day if I am leaving? The clerk then did only charge me for the items that were ready but told me she was doing so against the wishes of her manager who did not give her the go ahead to do so I tried to reach out to their location numerous times and didn't get any response, matter fact I got another rude person to tell me to go ahead and claim what I have to claimThe business never got back to me with any response or apology knowing what happenedThe clothes had odor because they were not finished properly and passed of to me as finished even though they were not ready to beI coudn't use any of the cleaned clothes for the next couple of weeks until it aired out enough to be used againI couldn't have shared this concern if noone was willing to respond to my claims or contact me at any point between then and now, even after my claim has been filed Absolutely not accepting this response and want my money back for the above event and diservice Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/04/28) */
April 23,
Re: ***
Revdex.com of Hawaii, Inc
Bishop St., Ste
Honolulu, Hawaii 95813-
Attn: *** ***
Operations Supervisor
We are responding to your letter dated Aprii 23,
regarding a customer complaint about a
Burberry trench coat which the customer claimed was damaged
After examining the fabric of the trench coat, we are 100% sure that we did not damage at all therefore we cannot reimburse any amount to the customerThe fabric itself has a problem alreadyIf the customer wants and authorizes us we can send it to a laboratory and she should pay for all the costs (shipping, handling and laboratory fee)
Thank you and more power!
Very truly yours
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2014/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is laughable that a cleaners is accusing Burberry of using defective fabricBurberry fabric is of the highest quality
If it had been defective, the cleaners would have noted the damage or simply not accepted itThey looked closely when I dropped it off, observing the stain on the cuffIt is their profession to look at garments to clean and repair them
It is ridiculous to ask a customer to pay for a forensic testingFurthermore, authorizing the cleaners to take possession of the item would constitute a break in the chain of custody, making the test result inadmissible
The coat was damaged while in the dry cleaner's possessionThey are responsible for the damagePeriod
It is only right that I receive full restitution for the damaged property
Final Consumer Response /* (3000, 10, 2014/05/07) */
I have contacted Burberry in regards to the issue with my coat and they requested a full report from the Dry Cleaners including the type of cleaning and products usedPlease e-mail me the report

*** *** is a customer at our Al Phillips *** *** locationThe customer filed a claim stated that she was treated rudely by our employee and made to pay for all her clothing of which one piece was not ready at time of pick Our employee offered to have it ready for pick up early the next
morning, but the customer refusedShe was charged only for all the ready items but not for that one item. In addition, we were unaware of the odor she is claiming the clothes hadNo other customer had complained of an odor, which would be common had there actually been an odor in the loadThe odor could possibly be from the fabric She never contacted us regarding that matter nor her frustration about our employee so that we could remedy it We offered her what we could at the time and did our best to please her

We are responding to your letter dated November 11, regarding a customer complaint about a suit which the customer claimed was damaged.After the Cashier and the Operations Manager examined the suit, the multiple holes were already visible on the suit prior to cleaningThe complainant
should have been aware of this tooWe carefully and professionally cleaned the suit as is therefore we are 100% sure that we did not damage it at all and that we cannot reimburse any amount to the customer.We advise the customer to see a Laboratory to examine the suit and provide us with the report for further action.Thank you and more power!

Complaint: ***
I am rejecting this response because:To the first claim, I was definitely treated rudely by a manager over the phone even after I very clearly stated that I wasn't able to pick up my items the next day because I was travelling off island for a long business trip and wouldnt' be able to pick my itemsI also stated to both, the clerk and the manager on the phone, that I needed the clothes for travel which is why they were being dry cleanedThe person on the other line told me that if I don't pay for the not ready item ( even if it is not ready), I wont be able to pick up my clothes, putting me in the position which is ridiculousWhen I continued to try and explain to her that I shouldn't be made to pay for something that the business fells short to execute on, she said she was the manager and I have to pay even if it is not ready or I wont be given my clothesI was never treated by anyone like this before here on the island, especially in a leadership roleThis person had no regard for me as a customer nor was she listening to what my claim was aboutWhy do I have to pay for an item that wasnt finished or made to come the next day if I am leaving? The clerk then did only charge me for the items that were ready but told me she was doing so against the wishes of her manager who did not give her the go ahead to do so I tried to reach out to their location numerous times and didn't get any response, matter fact I got another rude person to tell me to go ahead and claim what I have to claimThe business never got back to me with any response or apology knowing what happened.The clothes had odor because they were not finished properly and passed of to me as finished even though they were not ready to beI coudn't use any of the cleaned clothes for the next couple of weeks until it aired out enough to be used againI couldn't have shared this concern if noone was willing to respond to my claims or contact me at any point between then and now, even after my claim has been filed. Absolutely not accepting this response and want my money back for the above event and diservice
Sincerely,
*** ***

We are responding to your letter dated November 11, 2015 regarding a customer complaint about a suit which the customer claimed was damaged.After the Cashier and the Operations Manager examined the suit, the multiple holes were already visible on the suit prior to cleaning. The complainant should...

have been aware of this too. We carefully and professionally cleaned the suit as is therefore we are 100% sure that we did not damage it at all and that we cannot reimburse any amount to the customer.We advise the customer to see a Laboratory to examine the suit and provide us with the report for further  action.Thank you and more power!

Complaint: [redacted]
I am rejecting this response because:This business is incorrect the holes were not visible as stated. If Al Phillips was made aware of damage to the garments prior to cleaning they should have called myself to make both parties aware of the supposed holes. At the moment we have no signature from myself acknowledging any damage to the garments prior to cleaning. We just have the responsible business making claims they can not prove. Therefore, Al Phillips cleaning service needs to accept responibitly for the damage to the articles of clothing and at the very least return the $60 cleaning fee. This company has multiple complaints against it from many people as evidence by yelp. I would like the government to investigate the business practices of Al Phillips cleaning service especially the Kailua branch. It really is extremely reasonable to expect a cleaning service to call a customer to confirm extreme damage to an article of clothing prior to cleaning to protect both parties involved. We can not have business doing what ruining articles of clothing and not accepting responsibility for this.My goal from this complaint is to have my $60 returned or at least it documented so that enough to complaints against this business will result in a investigation.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
To the first claim, I was definitely treated rudely by a manager over the phone even after I very clearly stated that I wasn't able to pick up my items the next day because I was travelling off island for a long business trip and wouldnt' be able to pick my items. I also stated to both, the clerk and the manager on the phone, that I needed the clothes for travel which is why they were being dry cleaned. The person on the other line told me that if I don't pay for the not ready item ( even if it is not ready), I wont be able to pick up my clothes, putting me in the position which is ridiculous. When I continued to try and explain to her that I shouldn't be made to pay for something that the business fells short to execute on, she said she was the manager and I have to pay even if it is not ready or I wont be given my clothes. I was never treated by anyone like this before here on the island, especially in a leadership role. This person had no regard for me as a customer nor was she listening to what my claim was about. Why do I have to pay for an item that wasnt finished or made to come the next day if I am leaving? The clerk then did only charge me for the items that were ready but told me she was doing so against the wishes of her manager who did not give her the go ahead to do so.  I tried to reach out to their location numerous times and didn't get any response, matter fact I got another rude person to tell me to go ahead and claim what I have to claim. The business never got back to me with any response or apology knowing what happened.
The clothes had odor because they were not finished properly and passed of to me as finished even though they were not ready to be. I coudn't use any of the cleaned clothes for the next couple of weeks until it aired out enough to be used again. I couldn't have shared this concern if noone was willing to respond to my claims or contact me at any point between then and now, even after my claim has been filed. 
Absolutely not accepting this response and want my money back for the above event and diservice.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This business is incorrect the holes were not visible as stated. If Al Phillips was made aware of damage to the garments prior to cleaning they should have called myself to make both parties aware of the supposed holes. At the moment we have no signature from myself acknowledging any damage to the garments prior to cleaning. We just have the responsible business making claims they can not prove. Therefore, Al Phillips cleaning service needs to accept responibitly for the damage to the articles of clothing and at the very least return the $60 cleaning fee. This company has multiple complaints against it from many people as evidence by yelp. I would like the government to investigate the business practices of Al Phillips cleaning service especially the Kailua branch. It really is extremely reasonable to expect a cleaning service to call a customer to confirm extreme damage to an article of clothing prior to cleaning to protect both parties involved. We can not have business doing what ruining articles of clothing and not accepting responsibility for this.
My goal from this complaint is to have my $60 returned or at least it documented so that enough to complaints against this business will result in a investigation.
Sincerely,
[redacted]